Carolina Custom Sound & Security Inc
About us
Carolina Custom Sound $ Security, Inc specializes in all low voltage wiring needs such as home theater, home security, central vacuum, data and tv wiring and networking. Security monitoring all over the state of North Carolina keeps us busy! We have four full-time employees that keep integrity and accountability at the highest priority. We offer free estimates on new projects or service projects. We do charge for service calls that fall outside our unconditional 90 day warranty period. No service fees are charged if we only site survey or the problem is not completed to the homeowner or businesses satisfaction. We accept all major credit cards as well as cash and check. We have been providing our services from the triangle to as far east as Jacksonville and Wilmington and as far west as Charlotte. We have done so since 2005 and look forward to our company thriving and growing in the future as well as it has in the past!
Business highlights
Services we offer
Central Vacuum Systems, Closed Circuit television, Home theater, Security Systems and Monitoring, TV installation, intercom and access control, lighting control, network wiring and setup, whole house audio
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 0% | ||
| 0% | ||
| 25% | ||
| 0% |
"Dr. [Member Name Removed], I just read your review. I am happy that you found someone who was able to fix the system. Our monitoring company has the liability to respond to each and every signal. Your power is also a major concern which is why we have them call when it goes out. I feel like there was some misunderstanding at the time of the incident, and wanted to clarify our stance. We ask the builder to give us a dedicated circuit at all of our houses. This was not the case at this house, but we can not demand they make ours dedicated. Then the issue with your GFI circuit came up, and caused your panel to go dead. It then relied on the 24 hour backup battery. That drained to "low" and sent another signal. We then performed a service call to fix our transformer. At that site visit we discovered the issue with the circuit being bad, not our transformer, and brought that to your attention. We put in an extension cord to the nearest operational receptacle as a short term fix until your builder could have the electrical issues resolved. We intended to be told when it was fixed so we could come back and plug it back into our receptacle. We never had the opportunity to come back because you were so displeased with the extension cord. We hate that you felt like we were non-responsive because we thrive on our reputation. We have helped you a couple times at your [Member Information Removed] house and that all went well. We will look into your refund as I thought we had sent that to you. If we did not send it then we will reissue your refund."
Licensing
State Contractor License Requirements
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