Carlton's Florist

I have used Carlton's for several years now. They never disappoint. Even during Valentines Day, when it is mass chaos, they deliver the same beautiful product as always. I have used other florists and no one even comes close to the quality and service.

I spoke with the gentleman there and he transferred the order to a florist in Durham. When we got to her home on Sunday, the flowers had been delivered on Saturday. I was really surprised by the size of the bouquet based on the amount I paid. They used less flowers than I expected and it was a small vase. I contacted them on Monday and sent them a picture of the bouquet and explained why I was unhappy. I was surprised by the response I received. I never received an apology. He got very defensive right away and said that the flowers were good quality. I told him that I wasn't questioning the quality of the flowers, but the size of the arrangement. He said they would have a new bouquet delivered, a new bouquet of similar size and quality was delivered, and they took the first bouquet back. I never got what I paid for, and I was never satisfied with the product. They weren't concerned with making me, the customer happy, happy the only reason they redelivered is because I was so unsatisfied. One of the reasons I was kind of upset is because we went to the supermarket to get a bouquet for my sister and it only cost $15.00 and the one we ordered from Carlton's was paled in comparison to it. I used to work with the Carlton's in Durham on a regular basis and had always been happy with them, that is why I chose them this time around. I am very dissatisfied with the product and service I received.