Bolton Construction and Service, LLC
About us
Bolton Construction and Service, LLC is a local family owned company that originated in 1925. The service team of our company provides plumbing, drain cleaning, heating and air conditioning service, boiler and chiller repairs, HVAC equipment maintenance, electrical, and generator installation and service. The Construction Team at Bolton provides Plumbing, Mechanical, Fire Sprinkler, Electrical, and supporting General Construction Services for our commercial clients.
Business highlights
Emergency services offered
100 years of experience
Services we offer
Air Conditioning, Boiler Installation, Boiler Service, Chiller Service, Drain Cleaning, Electrical, Electrical Fixture Installations, Electrical Panel Replacement, Electrical Repairs, Fire Sprinkler, Furnace Installation, Gas Pack Installation, Generator Installation and Repair, HVAC System Maintenance, Heat Pumps, Heating, Hot Water Heater Replacement and Repairs, Plumbing, Plumbing Fixture Installation, Plumbing Water Line Repairs and Replacements., Solar Systems
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.314 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 0% | ||
| 21% | ||
| 0% | ||
| 7% |
Showing 1-14 of 14 reviews
Maria F.
Jun 2023
Chris found the cause of the problem in about 5 minutes and it did take him another 10 minutes to fix it.He was very knowledgeable, he explained me different ways that the problem can be fixed and had me to decide on how he will proceed.I would definitely hire them again.
Betsy L.
Nov 2017
on time and professional work
Donald W.
Jun 2017
Provided several options for replacement of unit. I was very satisfied with quality of work.
Jack L.
Jun 2016
unknown
Johannah S.
Dec 2015
unknown
Leslie S.
Feb 2014
Didn't correctly ID problem. Didn't fix problem. Overcharged me from what said cost would be. Said hourly rate on weekend was $150 and was here for 1.25 hours = $187.50. Charged me $239.xx plus parts. I will be disputing bill with the office and letting them know what a bad experience it was.
Heidi N.
Jan 2014
My Lenox heat pump lost the ability to recruit electric heat strips when the heat pump itself could not keep up due to the outside temperature. After several small part replacements each of which worked for a day or two, but then failed, the tech recommended replacing the entire heat strip module (which was still under warranty). Once this was done, the system works fine.
|The process took almost 5 weeks to play out, due in no small measure to the fact that the Lenox part warehouse is now in Harrisburg, PA, not Raleigh, and Lenox doesn't do express shipment. If you live in Raleigh, do not install a Lenox heat pump!
|
|After a couple of weeks, the tech gave me his own cell number and was very responsive to my recurring problems which I really appreciated.
|
|The process took almost 5 weeks to play out, due in no small measure to the fact that the Lenox part warehouse is now in Harrisburg, PA, not Raleigh, and Lenox doesn't do express shipment. If you live in Raleigh, do not install a Lenox heat pump!
|
|After a couple of weeks, the tech gave me his own cell number and was very responsive to my recurring problems which I really appreciated.
|
Response from Bolton Construction and Service, LLC
"[removed member name] Thank you for your positive feedback. We appreciate your understanding of the challenges we have procuring certain supplier's parts. We make every effort to communicate the status of part orders with our customers. Most of our vendors are very responsive, but with the slow economy, it seems that more of them have slim inventories and some of the parts are "made to order". I am glad we kept good lines of communication open and make the necessary repairs. Thank you for being a great customer. Sincerely, William E. Bolton IV Owner"
James N.
Jan 2014
We're very pleased with them. They always call to let us set up a time that will be convenient. I have never had any trouble with them. We've had a good experience with them. There was tiny glitch when they change computer systems. Not all of the information got transferred from one system to the other. For a while, they didn't have us down as customers. They realized the mistake and it's not a problem now. That's the only that's ever happened. My first impression of them was that they're really good if they're running late or can come earlier, they always give you a call before they're coming to let you know and make sure it's okay. They really keep you in the loop as far where they're at and what's going on. They showed me how to change the filters upstairs. They also gave me some advice on what filters to use. One time last year, we had routine maintenance scheduled and they called to ask me if they could reschedule because a lot of people's heat had gone out. They were nice enough to call and ask not just for me but for the people that were out of heat. Our heat was working so we rescheduled. They're good about talking to their customers and rearranging things. I was really thrilled with them because I know if my heat goes out they'll get on it. They're usually always within their four hour timeframe. If not, they do keep you in the loop. A couple of times, they've actually called to see if they could come early because they finished the last job early. They try to do their best for all of their customers. I've never had any trouble with the people that come out. They're very respectful of the house. They always either take their shoes or cover their shoes with something. They're definitely somebody we're going to stay with.
Response from Bolton Construction and Service, LLC
"[Member name removed, Thanks you so much for your comments. It really helps to see recognition of the efforts put forth by our team to communicate and provide excellent customer service for our clients. We will certainly share with our team the Atta-Boys that have been earned. Thank you for being such a great customer! Sincerely, William E. Bolton IV Owner"
Latega P.
Dec 2013
I didn't use their service, and am glad I didn't. Their price quote was ridiculous! Just to come out they were going to charge me $95 for starters, plus $95 for every hour on the job, plus extra for any parts used! I didn't have hot water, and knew the problem wasn't major. I had an idea what it was, but wasn't certain. If I had of used their services I would of ended up paying over $200 - probably more. Turns out the problem was a simple part that needed replacing that only cost $9 - $20 at home depot!
Labor itself should be no more than $50 per hour. If they were fair, the total price should have been around $100 max!
Labor itself should be no more than $50 per hour. If they were fair, the total price should have been around $100 max!
Response from Bolton Construction and Service, LLC
"Ms. [remove member name], Our team may not have explained our charges very well. The $95 charge includes our trip time to your home, diagnostics, and 30 minutes of repair time. If it was a simple repair, our work would have been completed within the first 30 minutes and would have cost $95 plus parts. Although our fuel and operation costs have increased, we have not raised our rates in over 2 years. We are very concerned with being competitive and offering skilled tradesmen to perform the work. Our Plumbing technicians have degrees from Wake Tech and years of experience. We support our field team with experienced Dispatchers, Warehouse Support, Project Managers, and Accounting Staff. In addition we invest in the latest software systems, specialty tools, fleet vehicles, and benefit plans to attract the best employees. We are also a local company so your hard earned dollars are reinvested in the Triangle Area including contributions to local churches, charities, and schools. I would hope that you consider this information and feel free to compare our rates to our competition that provide a similar culture and benefits. Sincerely, William E. Bolton IV Owner"
JOHN E.
Dec 2012
We were having problems with one of our heating units. Ennis was to come out between 3 and 5 on Friday afternoon. At 4:30 my wife called to check status since we had not heard from anyone and it was Friday afternoon. We were told that Ennis had an emergency and would not complete his calls so my wife asked about the status of our scheduled call. We were told someone would call shortly. Ennis called and said that he had left us a message and asked about the symptoms. When my wife described the symptoms he told her that could not be correct because he had replaced that part 2 months previously (my wife had not
told him what part was failing - she had simply described the problem. I am not sure how he could tell what was wrong because he was not at our house and did not have remote access to the uni0t. Also we did not have any messages from him on our phone and caller id did not list an unknown number so I wonder about who he called
Finally another person came out to work on the unit. He did a great job and said that he had to order a part would install it Monday morning which he did and it fixed the problem. At that time I asked about a service contract and he contacted his office and gave me a quote and said that the office would send more information via email. It is now 2 weeks later and I still have not received anything via email
However I did contact one of the highest rated HVAC companies yesterday and I now have a service contract with them and they have already inspected my units. That is what I want from a service provider - someone that does what they say they will do and when they say they will do it
told him what part was failing - she had simply described the problem. I am not sure how he could tell what was wrong because he was not at our house and did not have remote access to the uni0t. Also we did not have any messages from him on our phone and caller id did not list an unknown number so I wonder about who he called
Finally another person came out to work on the unit. He did a great job and said that he had to order a part would install it Monday morning which he did and it fixed the problem. At that time I asked about a service contract and he contacted his office and gave me a quote and said that the office would send more information via email. It is now 2 weeks later and I still have not received anything via email
However I did contact one of the highest rated HVAC companies yesterday and I now have a service contract with them and they have already inspected my units. That is what I want from a service provider - someone that does what they say they will do and when they say they will do it
Response from Bolton Construction and Service, LLC
"Member, I am glad we were able to diagnose and make the necessary repairs to your unit. I do apologize for our lack of expedited response to your inquiry for a maintenance contract. I will be discussing this with our HVAC Service manager first thing Wednesday when we return from the holidays. We have had an unusually high volume of calls over the last few days. In addition we have had to complete our year end inventory and with the recent flu outbreak it has also taken a toll on the availability of our technicians and office staff. We are a local company and we take our customer feedback very seriously. We will use this information to better ourselves and improve our internal and external communications. Please feel free to call me in the future to discuss any issues at 919-861-1500. Sincerely, William E. Bolton IV Raleigh Operations Manager Bolton Construction and Service, LLC"
Vickie M.
Jul 2012
I noticed wet carpet and sheet rock and discovered the pan under the A/C unit in the attic was leaking. I called Bolton first thing the next morning and was able to get same day service. The servicemen cleaned out the lines, which stopped the water leaking in the pan. They then called to have a new pan made, which was ready by the end of the day. The servicemen returned the next morning to install the new pan. The servicemen were punctual and professional. Will definitely use them again.
Response from Bolton Construction and Service, LLC
"Member, Thank you for reporting your positive experience with our company. We will make sure the dispatcher, manager, and technician involved receives some Atta-Boys for a job well done. We appreciate your business and the feedback you have provided. Sincerely, William E. Bolton IV"
Kelley R.
Jun 2012
Very professional.
Response from Bolton Construction and Service, LLC
"Member, We really appreciate you posting the positive experience you had with our company. I will pass along your feedback to our HVAC manager and the Technicians involved. Please let us know if there is anything we can do to help you and your Family in the future. Sincerely, William E. Bolton IV"
Ross R.
Sep 2011
We had Bolton check repairs needed based on home inspection for a condo we purchased. We received proposals for work to be done. Signed contracts - Plumbing responded quickly, however, there was an issue when it came to the removal of the toilets and vanities. The person took his time to ramp up 4 hours at $90 an hour. He took the sink out fairly quick, however, it seemed like someone told him it was on time and material and all of sudden he started slowing down stretching the job out. But the real kicker was the electrical. We had a hard time getting someone to do the electrical. The project manager promised to have someone come out, however, it seemed like they could not spare any one. It got so bad that they sent out the project manager to perform the electrical work. We were really disappointed with how impersonal Bolton was with us. On top of that I tried contacting the project manager after he completed the work. Evidently, there were some wires that exposed in the cabinet and I had questions about them, after not being able to get a response back from him I tried getting someone at the office. They claimed he was out on a job and that would back to us or they would have someone else come out. Still no calls. Overall, it seems like Bolton focuses their business more on business as opposed to residential. They really made us feel like 3rd class.
Response from Bolton Construction and Service, LLC
"Member, Thank you for taking the time to post comments so we may improve the service we perform to all our customers. We quoted all the work performed for your home up front with the exception of the fixture removal work. That work was performed on a time and material basis and included disconnecting the (1) kitchen sink, (1) Dishwasher, (2) Lavatories, (2) Toilets, and removal and disposal of the kitchen cabinets and counter tops. Our work included trips to the dump and tipping fees. We then returned and capped the CPVC water piping serving each fixture. When we presented the invoice I understand that you were unhappy with the total cost so we discounted the invoice by removing ½ Hour from the demolition time and an hour of time for the return trip to isolate the water service and verify there were no leaks. We were not informed of any dissatisfaction with the invoice after these adjustments and at the time of payment. We feel these were fair and reasonable charges considering the scope of work performed; however, I request that you contact me at 861-1500 and let me know what you feel is a reasonable charge for the services performed. In regard to the Electrical Service performed, we were extremely short-handed the week that your electrical work was performed. As a result of our resource shortage, our Electrical service manager personally handled the work. I agree that there is no excuse for the lack of return phone call regarding the wires behind the kitchen cabinet. I have discussed this at length with all our service managers and you will receive a call today. We are a local Family Owned Business we expect our Technicians and Managers be responsive and treat our customers like members of our Family. We appreciate the feedback you have provided so we can make improvements to the way we service all of our customers. Sincerely, William E. Bolton IV Bolton Construction and Service, LLC Raleigh Operations Manager"
Kelley R.
Nov 2010
We had a heating and air combination system installed in August. Contract was signed in June promising a $500 rebate from Lenox for all systems bought in June. However, the company didn't install until August and even though they promised "we'll take care of it" meaning the $500 rebate, they have not to this day. Multiple phone calls and a visit from my husband to president of company. Found out company had been purchased back by family and all the salespeople who were so irresponsible were gone. These were the people who never returned our calls about the missing rebate. The new president, William, promised my husband to his face and then in writing to us via email that he would give us a paid in full two year service contract to off set the $500 which we were no longer eligible for. This was agreeable to us and we thought we were off to a better start. However, a week has gone by and still no contract has shown up in the mail. We loved Bolton 10 years ago when we got our last heater and this was the reason we went with the company. I have tried to avoid this posting hoping that they would come through--at this point however, they have had the worst customer service/responsiveness I have ever had from a company--and this is after spending almost $10,000 with them!
Response from Bolton Construction and Service, LLC
"Member, I regret that we were not as responsive to your request as I would have hoped. After the meeting with your husband, we attempted to recover the money from Lennox for the rebate but they would not honor it. We agreed by email a few weeks ago to provide an additional 2 year extension of your maintenance agreement with our company. We have scheduled this service to begin this spring. Please accept my sincere appoligy for the delays to answering your request. As Bolton Service is once again in the Family we are very concerned with responding to our customers. Please call me if this is not acceptable and we will do whatever we can to resolve the matter. Sincerely, William E. Bolton IV"
WILLIAM S.
Sep 2007
They were in and out quickly and great to work with. They were all very nice and also very helpful in answering all the questions I had. They did a great job on our electrical work and I would definitely recommend them to others. I know I feel a lot better with new wiring through the house than I did before.
Licensing
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FAQ
Bolton Construction and Service, LLC is currently rated 4.3 overall out of 5.
Bolton Construction and Service, LLC accepts the following forms of payment: CreditCard
No, Bolton Construction and Service, LLC does not offer free project estimates.
No, Bolton Construction and Service, LLC does not offer eco-friendly accreditations.
No, Bolton Construction and Service, LLC does not offer a senior discount.
Yes, Bolton Construction and Service, LLC offers emergency services.
No, Bolton Construction and Service, LLC does not offer warranties.