Blue Diamond Limousines & Sedans

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As I wrote before, the drivers were amazing. We would highly recommend them and this company for any event you are planning in the future or for transportation to and from the airport.

unknown

Best Birthday Party EVER!!! Tracy, Blue Diamond's concierge, called each club (3) in advance and made arrangements advising them of the special event. Each club greeted us as if we were royalty and had a special section prepared for us-their wait staff was on the spot to take care of our requests each time. Our driver Ron, arrived early advising it was important to him to be on time. We loaded into the limo at the appointed time and off we went. Each time I called him to request that he take us to the next club, he was out front in a flash helping us into the vehicle each time. Everyone had fun. I will most certainly use Blue Diamond Limo again if and when the occassion arises. I also thought the price was more than fair for this "over the top" service. A special thanks to Tracy who called me several times in advance wanting to make sure the planned arrangements were correct.

What an experience for all involved!
We contacted Blue Diamond to surprise our boss who was turning 40. The plan was to pick her up at 7am from home, drive her and her family for a quick coffee run, then get dropped off at work, while we all waited for her step out of the limo and we burst into Happy Birthday.
Blue Diamond is so professional. They wrote up a contract with all our special requests, called the day before our event to go over details, leaving nothing to chance and carried out our "mission" flawlessly. The car was clean, shiny and even came with a red carpet! Her driver, Bob, was charming and so accommodating.
Thank you so much all the Blue Diamond staff for making her 40th a day she will never forget. You are forever our "Go To" limo service!
Chris

I called Blue Diamond for a girls night out to a concert downtown in Raleigh. After calling several other companies and cabs, I found Blue Diamond. Carmen in the office set us right up with a Towncar sedan for our trip there and back. Tony the first driver was early, friendly and professional got us there early. Bob was our driver that evening and he was amazing as the concert was almost rained out and he sent several text messages to ensure we could meet up if we got out early. Great team of professionals and wonderful to work with. Would definately use them again!

They provided limousine service for my daughters wedding. They were very punctual. They were very helpful. They ended up providing four separate limousines. My overall experience with them was excellent.

We chose Blue Diamond because they were the only service with a white limo bus. Others had black and we wanted white for the wedding day. Their prices were comparable. Before we booked the reservation, we went to their location to see the limo bus. It had a very musty smell inside and we were told that was because it hadn't been rented in a while and the smell would be gone when we needed it. A few days before the wedding I called Blue Diamond to go over the reservation details. We had specified in our contract that only water should be available to drink because we didn't want any other beverages spilled on the bride or bridesmaids. We also had specified that no bags of chips be on the bus, again so no one would soil a dress. These were items normally provided with the limo bus. I reminded them that I was concerned about the musty odor and they assured me that the bus was getting regular use and the odor was not a problem now.
The limo bus arrived on time at our home to pick up the girls. It was a hot day and the limo bus had been driven over twenty miles to get to our home. I went to the bus and the driver opened the door. I expected to feel a rush of cool air come out, but felt nothing. I entered the bus and immediately said "it's warm in here". The driver said it was cooler at the rear of the bus so I walked back there with him and found very little difference. I held my hand up to the A/C vents and told him that lukewarm air was coming out. He said it gets better when the bus is moving. I reminded him that he had just driven a long distance and had just opened the doors, it should have been cooling. Then I asked about water and he said they had both soda and water on board. Then I saw bags of chips in baskets. I asked him to remove them all.
The girls boarded the limo bus and were driven 28 miles to the wedding venue. We left by car about 30 minutes later. My daughter called me after they arrived at the wedding site and told me the bus was very warm and they were all sweating. When I arrived there, the bus was parked under a shade tree. I immediately entered the bus and it was very warm inside. I told the driver to contact his boss to inform them that I was not pleased. Fortunately, the site event coordinator's home was on the property and she opened her home to the girls so they could stay cool. Even the limo bus driver joined them because the bus was so uncomfortable to be in.
A few days after the wedding I contacted Blue Diamond and asked to speak to someone about that rental. They said they were unable to contact anyone and would have someone call me. The next day I called again and asked to speak to someone and again was told that I would get a return call. Later, the owner called me and I told her I was calling to inform her that I was disappointed in the product she provided me. She told me that the limo bus A/C is operating within the manufacturers parametersand the bus gets a thorough cleaning and carpets shampooed every two weeks. I replied that when even her own driver is hot on the bus then she should inform her customers of the level of service they can expect or perhaps that the bus should not even be rented to anyone. I mentioned that even spraying some air freshener would have helped some. She continued to defend her product and to tell me that it's hard to cool the bus when the doors keep being opened. I reminded her that the bus had been driven 28 miles and the doors were closed the entire way. When I was tired of hearing excuses, I told her that my interest was to give her feedback and that I can now write my review in AngiesList. Only then did she ask what it would take to make me happy. That was the first time she sounded at all interested in her customer and her motivation was obvious. I said that some percentage of refund may be in order and I would leave that to her discretion. She said she would look into it more and we ended our conversation.
Later in the week I received an email from someone at Blue Diamond showing my bill with a $100 good faith refund. There was never an apology or any acknowledgement of their less than satisfactory product.
I would not use them again.

I booked the limo about 2-3 weeks before the event. I planned a surprise party for my husband for his birthday. I wanted to start the evening off with a stretch hummer picking us up at our home.

The booking went great. Three days before the event I was emailed a contract and a phone number for the driver. The CED, Carrie, called and made sure I got everything and explained if I needed to get a hold of the driver (for any special instruction), to feel free to call him the day of.

Seeing I spent an entire month on this event and wanted it to go flawless, I wanted to touch base with the driver to make sure he would use the directions I provided and not to use a gps (it takes you longest way to get to our home).
A driver answered and told me he was not working that night. He was polite and told me he would call me back once he spoke to Blue Diamond. I waited 20 mins, and never heard back so I called Blue Diamond. The lady told me there was a driver change and who the new driver was and his number. I called him. No response. I called 20 mins later, no response. Now I am starting to worry. I called Blue Diamond back and they said the driver works at another job and doesn't get off until 5:30. NOW, I am starting to freak out. We live an hour from Blue Diamond. I expressed my concern, and they asked if they could call me back.

The CED, Carrie, then calls me. She asked me what my problem was, and repeatedly called me 'sweetheart' and 'honey' in a VERY condescending tone. She asked me why I needed to speak with the driver so badly and then decided to give me a lesson on the NC driving laws about driving and talking on the phone. I was 100% shocked and totally disheveled after the conversation. To make matters WORSE, the driver was changed AGAIN. I asked that the driver call me so I could go over directions and explained THAT was the reason for my concern. She rudely replied and told the driver would call me.

Let me say the only reason I am not giving this business a total F is because the driver was fantastic. He was on time (although only because of my directions, which he said if he hadn't talked to me and put the address in the gps he would have been late due to traffic). He was polite and a pleasure to be around. So sad I can't say the same for his boss!
How about if this business thinks it's absurd for the customer to want to touch base with the driver of their SPECIAL evening, then DON'T GIVE OUT THE CELL NUMBER. Don't try and make your customers feel stupid for wanting things to go as planned.

Conversation went well.

They were great! They were very professional and on time.

The ladies who handled the booking were so polite and responsive. The driver was a real gentleman and made us feel very special and the car was in great shape.

Decided it was out of my budget.

I know that they are a female owned company, and they just seemed to have the best services. We were actually out of town and all the reports I got with the services on it were the exact services they provided. They were very nice to the girls and they had a good time. There are no complaints from any of the girls. I never had any problems with them. I would use their services again in the future.