Response from Arborex Tree Services
We thank you for your business and sorry to hear that you feel the work is unfinished. We have gone there twice but since it is a rental property we weren't able to coordinate with you either one of those times to take care of your trimming. When we had first met you had mentioned exactly what you had wanted done. Once we had completed the work, you had gone to look at it and said "I meant the other branch going towards the neighbor's house", we went back on a rainy day and took care of the trimming the 2nd time. You went back to look at the again and said "I meant the whole split". I wish we were able to get together when we were performing the job (either 1st or the 2nd time) so that we would have gotten the job done right the first time without guessing as to how much trimming or which branches you had actually wanted trim. Please keep in mind these large Oak trees were located in the backyard and there was an incline coming out of the backyard, we couldn't use any equipment since there wasn't any wide enough access, and all of the trimming/large branches were removed manually and the entire backyard, roof, deck, front yard, and street were all nicely cleaned before we had left. Once again we thank you for your business and we wish you were there at the very first trimming appointment so that could have gotten in all done the first time without guessing as to which branches you wanted removed. Thank you