First off I would like to say that the head of All My Sons nationally, Chris Generale was impressive to deal with. He took charge of my issues. My issues were with the local franchise in Raleigh. I had used Little Guys movers for 2 previous moves and had a great experience. Despite the reviews of All My Sons in Raleigh, I went with them this time as I needed to store my items for 30 days. Without going into excessive detail (as i have done this with them locally and with there national office) I chose them because of their quote being fair and similar to Little Guys. In the end, for the first move I was charged 50% more than the quote (mostly because of time...all but one in the crew were new...for a couple of them, it was their first move) and by the time items were moved into my home, some had damage. When i talked to the local people, they directed me to the local franchise owner Kenon Furlong
[email protected] and they advised me to be nice in my communications to him as he has a short temper and won't address my issues otherwise. So I did that.....multiple times. No response from Kenon.... I then decided to reach out to Chris Generale (the head of All My Sons Nationally) and he got his people on it and the insurance part of my claim is settled. Here is the email I sent to Chris Generale which provides a little more detail of my experience. What you don't see in this email are the email communications attached that I had with Kenon to which Kenon never replied. Hi Chris, What I’m sharing with you is the first half of my moving experience with All My Sons. The 2nd half post-storage move to my home the crew did a good job and were timely. I won’t go into much detail as the feedback and pattern you will see in the emails. My issues lie in 3 areas: 1. The negative experience and extensive overcharge had in my first move with no action taken to date as well as the damage which I have filed for 2. The lack of response from Kenon Furlong after multiple attempts a. I was told by one of his employees over the phone that I had to be overly nice in my moving feedback to him as he has a short temper and may not comply. I found that counter-intuitive to someone in a customer service business but I feel like emails to Kenon were cordial and I was just seeking action. ------------------------------------------------------------------------------------------------------------------ That was my email text to Chris Generale. My suggestion to anyone who has a negative experience with All My Sons in Raleigh is to contact Kenon Furlong
[email protected] and if he doesn't respond or responds in a negative way, contact Chris as he has a vested interest in this local franchise owner providing world class service.