JOHN H CAIN GARAGE

A friend of ours had recommended this person and they came highly recommended. So, we told him about it and told him that we had automobile insurance to cover it, to have it taken up to them because it was undriveable. We didn?t know if it was going to catch on fire or what was going to happen. They brought a roll back down here and took the car up there. They said they were having issues, they couldn?t find the part of the blower motor to the air conditioning and heating system. They kept stalling, they weren?t calling, they were returning calls and we kept going.

Long story short, my husband finally went up there on two occasions and they kept putting us off with a myriad of excuses. They told us exactly what they had found several months later. They said they could not find the part. I went online and found the part that they needed in less than 5 minutes. We called them and told them about the part and they said they would go ahead and order the part. They never ordered the part, also they broke a door handle on our car and replaced it with a different color, not even the same car manufacturer?s door handle. Now we can?t get into our trunk, the door won?t open.

It was a nightmare! That?s why they didn?t charge us. I didn?t really talk to them, but the rest of it doesn?t sound too professional. I?ve try to be fair about everything. Maybe they tried in some way. Maybe they were professional when my husband was able to reach them and the myriad of calls or so many that I can?t count them all. I want to add her about the condition of the automobile. Being a mechanic I understand, but in the same token I don?t understand. Being a mechanic they are going to have grease issues, greasy hands, oil or whatever. Well, now I?ve got it smeared all over the car, inside the door panel, seats, carpeting, everywhere. So, I thought I would add that too. We are both disable and elderly and he has a hearing problem. So I thought I would take the phone back because he probably wouldn?t be able to hear much of what you are saying. 

What they could do better first of all, they need to honor someone?s insurance company if there needs to be a car taken to their place. That substantiates that the car has been pick up, so if there is a claim to be filed. Number two, they need to answer their phone. They need to be more in contact with the customer as to what is going on with their car. They don?t need to break items in the car and not replace them with the items that was in the car before they broke them. They need to clean up their shoes or put protection inside the car, so there?s not grease and everything inside the car when you get it back. Also, our had approximately between a quarter and a half of tank of gas when it left here, and it came back so bone dry of gasoline that my husband had to get the man that does our mowing of our yard to go and purchase for us, 5 gallons of gasoline to put into the car. Then he checked the gas cap and the gas cap was broken. You don?t do people that was if you run a business.