Tile Collection Inc

Don't confuse longevity with professionalism and quality standards. Tile Collection floundered with a simple bathroom renovation. General Manager, Senior Designer, Ops Manager, Project Supervisor are deficient in recording detail resulting in CONTINUED DISRUPTIONS, NUMEROUS ERRORS, VISIBLE SUBSTANDARD RESULTS (attached). The standard response from each being. "I forgot". Company provided a lockbox yet the tech LEFT MY DOOR UNLOCKED after a day's work. Workers DAMAGED MY VANITY. I proposed a cash setllement, percentage of balance due, for acceptance of the shoddy work respectfully allowing the owner's discretion to repair. Owner professes to stand behind his company’s work at while demanding the customer's time. Yielding to owner's decision, a second tech reviewed for repair, excusing the damage as due to the tool making the cut. VP of Ops mumbled "defect". Then writes "imperfection" in his follow up correspondence. Hmmm... imperfections vs defects vs damage; not the same. Skilled craftsmen know how to use their tools, period. In the end, Tile Collection refused to repair reverting to my proposal. A circus indeed! Boasts of being a woman-owned company yet no respect for my home or professional time. Brace yourself for a bumpy ride with this company. Be on call to serve. Take your own notes. Hold the final payment, check carefully, and conclude as you feel satisfied. - Signed, A Woman Customer, Age 61

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unknown

.This is the second time we have used The Tile Collection. After living in our home for two years, it was time to update the1996  kitchen.  We worked with Chrissy again, as my wife and I are very picky....I MEAN VERY PICKY. 
Everyone in this company is very nice and very professional.  They delivered as promised and made this job happen with little to no disruption of our house.
We were so confident that we did not even get a second opinion or price.  As a contractor from Los Angeles, I didn't feel that I needed to shop them.  I was right.....they are great. 
Chrissy is a sweetheart and knows what looks good in your house and doesn't try to up-sell you.  Trust her recommendations.

Excellent. We had very good success with them.

unknown

They are very polite and just want to please. He is fantastic. Everyone of them are unbelievable. They stay on target with you. They keep on schedule. They were just great in everyone. In overall they are excellent and i would use them again in future. They have excellent services.

It is a local Charlotte company. They were fantastic. I will be using them again in February.

THEY INSTALLED THE CERAMIC TILE IN MY DINING ROOM AND KITCHEN. I WOULD DEFINITELY USE THEM AGAIN. THEY DID AN EXCELLENT JOB AND THEY WERE VERY METICULOUS. PEOPLE COMMENTED ON HOW MARVELOUS THE FLOORS LOOKED.