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STI Turf Care Equipment - Charlotte South

About us

STI Turf Care Equipment is the number one merchant in the outdoor power equipment sales and service business. We offer the total package with a team of well trained professionals that work everyday to enhance our customers service experience. Whether it is for new equipment or a repair job, our team is there to help you achieve the results you are looking for. Our supplier partners work closely with us to provide the landscape professional and the discerning homeowner the very best service. Some of our suppliers include these great companies; Toro, Exmark Mowers, Dingo Products, ECHO, Scag Mowers, Wright Mowers, Stihl, Little Wonder, Mantis, Billy Goat, Ryan, Husqvarna, Kohler Engines, Kawasaki Engines, and Briggs & Stratton Engines. We service and sell mowers, trimmers, chain saws, sprayers, seeders, Dingo Sitework Systems, tillers, snow removal equipment, spreaders, generators, edger's, hedge clippers, aerators, sod cutters, lawn vacuums and leaf blowers. In addition to our extensive line up of power equipment, parts and service we have a full offering of irrigation, outdoor lighting, drainage, pond building, landscape hand tools, and fertilizer products. We offer the full line-up of Lebanon Turf fertilizers and seed products. STI Turf Care Equipment has six branches to better service your needs. No one can match our extensive branch network that supports your every power equipment need. We accept certain power products on trade( brand, age, and condition of the equipment are key qualifiers), so we can get you into the right piece of equipment. An extensive offering of retail finance options are also available to all qualified customers. For the landscape professional we provide quick turn around time on service work, loaner units, specialty rental equipment, plus parts and equipment delivery services. We offer educational training classes in the following areas; service, preventative maintenance, and pesticide spraying. Our customers also receive unparallel support from our highly qualified field sales team. No one in the marketplace can better assess your equipment, so the goals of your project are achieved. They demo our equipment on your property to ensure you have the correct product.

Business highlights

100 years of experience

Services we offer

& factory trained technicians in the business. Homeowners can rely on our outstanding service department, & our pick up & delivery service., We have an extensive inventory of parts, ecommerce site, extensive parts inventory, new & used equipment, our ability to fix many brands of equipment, warranty support

Accepted Payment Methods

  • CreditCard
Reviews
4.647 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
4%
3
6%
2
0%
1
6%
Showing 1-25 of 47 reviews
Robert S.
Oct 2023
1.0
$400
1 star is too high I have bought 2 Toro mowers from them, along with other equipment and supplies, and attempted to have both mowers serviced there.  My first was in 2018 and the service was so poor they gave me a free battery.  Below is a review of my most recent service experience.  Not only will I now longer use them for anything.  I will actively be warning other small and large businesses of their lies and or incompetence.   I dropped my Toro mower off on 8/30/23 for a new V-Belt and work on the right hydro.  I was told by Cora (service clerk) that it will take 3-4 weeks to be completed.  I was fine with that due the amount of mowers outside waiting ahead of me.  9/20/23 I call and leave a message for an update.  No Reply.  Call back 9/27. Call 2x in the am.  Can't get a live person.  Call 2x in afternoon and end up leaving a message.  No Reply.10/2 leave a message.  No Reply10/3 leave a message.  No Reply10/5 call back and and get Cora.  She advises that my mower has not even been looked at.  She tells me the manager made the decision to service aerators due to it being aerating season.  I reminded her she told me it would take 3-4 weeks when it was dropped off.  She apologized and said they will "get it on the lift" by 10/8.  I asked why the delay and she tells me they only have 1 technician at that time. 10/11 call back 4 times and can't get Cora or a live person in service so I leave a message on the final call.  No Reply10/17 call and I'm advised Cora is not working but the rep advised me my mower HAS NOT BEEN LOOKED AT YET.  Asked for a manager and was transferred to the sales manager.  He could not help me and made it clear he had no interest in trying.  Asked for store managers contact info.  He refused and said he would send him an email to call me.  I declined due to the history and requested my mower be brought up front because I was coming to pick it up. I arrived to pick the mower up.  It was up front.  I loaded the mower alone.  Not one single employee came outside to offer assistance or to apologize. 

Jeff K.
Jun 2020
1.0
$89
After spending over $7000.00 on a mower and over $2000.00 on Echo tools for a lawn business. The first time I tried to change the edger blade the screw was stripped. Their customer service response: Too bad, want to buy another one? BUYER BEWARE if you have a problem. Edger was $89 new, to fix $45 in parts and $50 service fee. They are great when you are buying tools. Just don't come in for anything else.

Michael M.
Jan 2017
5.0
Yes, I recommend this pro
$200
Great,STI always does a good job.

JOE G.
Jan 2017
5.0
Yes, I recommend this pro
$250
STI team is best in class for service and product selection at a fair price. Door to door service really convenient.

DWAYNE F.
Jun 2016
5.0
Yes, I recommend this pro
$107
unknown

John B.
May 2016
1.0
This simple repair that should have taken a technician less than a half hour was not completed for 24 days. In addition, two areas of the mower exterior were damage apparently by striking the mower running into something.  Paint in several places was gouged out in large scratches and the Husqvarna logo was broken and dislodged from the side of the mower. 

This vendor was chosen by Lowe's for warranty service.  I certainly cannot recommend them.

Otto T.
Apr 2016
5.0
Yes, I recommend this pro
$95
unknown

JOE G.
Apr 2016
5.0
Yes, I recommend this pro
$250
unknown

Shaun J.
Oct 2015
3.0
$300
unknown

Mark B.
Apr 2015
5.0
Yes, I recommend this pro
$270
unknown

Katherine L.
Apr 2015
5.0
Yes, I recommend this pro
$45
unknown

Richard T.
Jan 2015
5.0
unknown

Myra F.
Jan 2015
5.0
Yes, I recommend this pro
$100
unknown

Joseph A.
Sep 2014
5.0
Yes, I recommend this pro
unknown

JOHN R.
Jun 2014
5.0
Yes, I recommend this pro
$450
unknown

David A.
Jun 2014
4.0
Yes, I recommend this pro
unknown

Katherine L.
Jun 2014
5.0
Yes, I recommend this pro
$33
unknown

Julie L.
May 2014
5.0
Yes, I recommend this pro
$60
unknown

Brian P.
Apr 2014
5.0
$90
unknown

Daria W.
Apr 2014
5.0
Yes, I recommend this pro
$86
.

RICHARD F.
Apr 2014
5.0
Yes, I recommend this pro
$140
unknown

Michael M.
Mar 2014
5.0
Yes, I recommend this pro
$140
Picked up my riding mower, performed annual maintenance and returned.

Barbara B.
Mar 2014
5.0
Yes, I recommend this pro
$64
Mower was ready when promised.

Sharon S.
Mar 2014
5.0
Yes, I recommend this pro
$45
Called provider and set up time bring in generator. Work completed when promised.

Verl P.
Feb 2014
5.0
Yes, I recommend this pro
.
Showing 1-25 of 47

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

STI Turf Care Equipment - Charlotte South is currently rated 4.6 overall out of 5.

STI Turf Care Equipment - Charlotte South accepts the following forms of payment: CreditCard

No, STI Turf Care Equipment - Charlotte South does not offer free project estimates.

No, STI Turf Care Equipment - Charlotte South does not offer eco-friendly accreditations.

No, STI Turf Care Equipment - Charlotte South does not offer a senior discount.

No, STI Turf Care Equipment - Charlotte South does not offer emergency services.

No, STI Turf Care Equipment - Charlotte South does not offer warranties.