REMEDICS RESTORATION CAROLINAS LLC

Remedics is a company I would recommend it to anyone! Constant communication and great process all around working with them. The staff are hard workers and there was a super quick turnaround from when I requested work to when they started, and they took on a project I didn’t think anyone would be willing or able to finish and did a great job with great attitudes the whole time. Management is especially great and I would recommend working with this company to anyone that needs restoration work done.

They did a great job

The experience was really positive. They did everything that they said they would do and they were particularly good with communicating which I think is important in what they are trying to accomplish. I would say they would be a good choice for someone who is trying to get an assessment on their home but is not sure what the problem is.

On the first day, Remedics started breaking up tiles in our kitchen.  They used sledgehammers, causing shards of tile to fly up and gouge our unprotected cabinets.  They also broke one of our cabinets and cabinet moldings. On the second day they used a machine to grind up the tile adhesive but didn't use any dust collection.  This sent a solid film of dust to every corner of our house causing us to go live in a camper for 11 days with our 2 small children.  It became unlivable. On the third day they brought in a machine that removes the adhesive using water.  This machine is for outdoor use only and sprayed wet adhesive over our walls, cabinets and appliances.  They also damaged the wainscoting in our dining area with the machine they were using (and never repaired).
When they came to clean, they used the same rags to clean the dried adhesive off our cabinets as they continued to use on our dishes, appliances, furniture and walls.  All of our appliances are damaged (scratched).  The filter in our refrigerator was broken and now cannot be replaced.  All of our cabinets are scratched and gouged.  The entire top of our dining room table was scratched.  
My wife had to clean all the utensils, dishes, pots, pans etc.  It took over 2 weeks to clean the house once again after they had left.  I had to fix the cabinet and the wall they damaged.  I missed several days of work because I had to babysit their crew that had the absolute worst work ethic I had ever seen.  Most days they would show at 10, go to lunch at 11, return at 1 and leave for the day at 3:30.  Other days they wouldn't even show.  This went on for weeks.
Here are some photos: https://plus.google.com/photos/106744690786168241280/albums/5876337452998424017?authkey=CJDh6viA7qTF0QE
Some video: http://www.youtube.com/watch?v=B8Abx3uAdkw
Another video: http://www.youtube.com/watch?v=FWTsQd0n3uY
The owner of the company was extremely rude and never took blame for any of the damage.  They refuse to repair/replace any of our damaged appliances stating "They were like that before".
If you plan on using this company for anything, you better plan on watching every move they make.  I would rather bulldoze the house than let these people in again.

Provider showed up late, 20 minutes with no call. 
Was not told what was going to be done and how. 
didn't use drop clothes when cleaning ducts and debris was all over everything close to the ducts. They did vacuum but debris in my computer and kitchen, on clothes in closet was unacceptable. They did vacuum up, but couldn't believe they didn't use coverings. 
Was shown pictures of what they cleaned in ducts, but was never emailed the pictures as promised. 
Was also told they would look for mold in the house in addition to the ducts and that was not done. 
Was not given a receipt. 
The person that was leading the team appeared to have difficulty communicating in English. 
Later in the evening, I found that the heater would not come on, the team had turned off the heater in the attic. I had to go back in the attic to turn on, found that the light in the attic was left on too. When the heater came on, more debris came out of 2 ducts. 
When I called to report my disappointment, Diane told me that she would get someone out THE NEXT DAY. However, I went into the attic and found the on/off switch and resolved the issue. I did inform Diane. 
With my obvious dissatisfaction with the service, Diane was still trying to sell me additional services, and promised to come out for the mold check, and did not come out and has not called. 
Would under no circumstances would recommend this provider to anyone! 

The representative, Diane was very good to work with.  She knew what needed to be done. She work closely with me with my insurance company in order to get the work done.  It only took them 3 days.  It did take a little longer than I wanted to get the final estimates and other information in order to supply to my insurance company.

Overall they did a good job. However i had to have the crew come back out to clean/seal some floor joists that were missed the first time.

They were very responsive, did a good job and I was very happy with their performance.

I had a water leaking from the ceiling in my living room one night around 2:00 am. I was able to shut off the water and called them the next morning. They had a plumber out to my house with in a couple of hours who found the problem (a broken pex T-fitting) and had it repaired within one hour. Dianne with Remedics was out at my house within a couple of hours after that surveying the situation and with big blowers to dry out the water. Much of the drywall on the ceiling and walls that were wet had to be removed and was done that same day, as well as carpet removal. The water was then dried out with the big blowers which took a few days. Dianne then asked me if I would like to find a contractor to do the repairs or she could coordinate it all. I asked for her to take care of it all because I did not have the time or expertise. She had everything done including repair of walls, replacement of carpet and padding and repainting. She was even there when the insurance adjuster came to view the damage and then the finished repairs and answered all of his questions and concerns (she also knew him from working with him before). All together they did a great job without any hasle to me. I was very pleased.

I thought everything about them was great.  They were on time, they told what they wanted to do, how much it would cost and everything was very upfront.   It seemed like they had all the right certifications, technical knowledge to explain the situation and help us with the solution which ended up being nothing. We still had the opinion to say that we did not have the problem.  But they were very good.  I will use them in the future.

Diane was awesome as she is very knowledgeable in this area.  She came to my house to talk to me about testing the environment as I have had a difficult time breathing.  She suggested the duct cleaning prior to testing the environment.  My house is 18 years old and we have never had the ducts cleaned. If the duct cleaning worked then there was no sense in me spending money on the environmental test too.  The crew was to arrive between 7:30 a.m. and 8:00 a.m. and they got here at 8:05.  My husband left for work as soon as they got here.  Since we were not here I cannot attest to the work they did nor can I tell you if they ran into any problems. I will assume not since I have not heard back from anyone.  I can tell you that they did clean the ducts because I had to clean up below each one of them.  I was a little shocked but I never asked if they cleaned up afterwards so I should not complain.  I used this company because of the high ratings on Angies list.  I thought the price was high but no higher than any where else, which is why I never had my ducts cleaned. I have always been skeptical of whether they really needed to be cleaned or not. My husband did have to run back home to pick something up and he said the gentlemen that was here was very nice and very professional.

The company said it would take all morning and be finished by noon. They took until 4:30 PM. A good job was done, however.

They were pretty quick in getting us the estimate. They were very thorough and they gave us a lot of information. The estimate was high because they counted things in and added in a lot of “what ifs” so that we would have an idea where it would cost more or less. They are one of the two companies that we are considering working with.

He took samples, walked under and around the house looking for water and other potential mold havens. Called us back when he said he would and gave us the report over the phone as well as mailing a copy of the mold report. He told us the chemical to use

This is to chronicle our experiences involving a fire at our residence on the morning of March 16, 2009. Plus this is a way to say thank you to the folks at Remedics of the Carolinas. This was compiled by Bill & Betty Jett so when we say “our, I, my, etc” below, please make adjustments accordingly. The fire was relatively small and involved two floors of our home (basement & living room areas). We will not mention the name of our insurance company but know that we had a policy with a $2,500 deductable with full replacement value in force at the time of the fire. That is to say that both the contents and physical structure of our home would be replaced regardless of current cost or value. FYI, eventually the cost of the total repair would amount to over $22,000. To net this financially, whatever the cost would eventually be, the cost to our household would be no greater than $2,500 (that is, if we caught and repaired all of the associated damage) regardless of who did the work. Our insurance company Adjuster first assessed the damage at around $8,000 and while they would have eventually covered the real and actual cost associated with the repair, the burden of proof for any additional cost would have been ours. In other words, we would have to justify all expenses and, if not allowed by our insurance company, we would have to pay that associated cost. Additionally if we were to manage this repair ourselves, we were looking at a loss of time from work to deal with the various vendors & contractors during the repair. It should be noted that we are both self employed so any loss from the job was a direct loss of income which the insurance company would not cover. In light of the actual effort taken to make the repairs, it probably would have been at least twice the actual time we estimated. Plus, we would not have been reimbursed for our time and effort to manage the project ourselves. Another negative factor was that the insurance company would only cut an initial check for the amount the Adjuster determined, (less our $2,500 deductable) and we would have had to carry the balance until the final settlement. To put it bluntly, we were looking at a significant loss of unrecoverable time and money regardless of what the insurance actually paid out. Through a chance conversation, I (Bill) became aware of the type of work done by Remedics of the Carolinas and Dianne Kehler. It seems that Remedics provides all of the services we would require to do the repairs on our home plus they would totally manage the job. Over the next two months we would come to really appreciate Dianne and her people. Not only that, but we found a great additional intangible resource in Remedics. It seems they “speak Insurance”. While we do not know nor understand the “insurance business” nor do we know how to deal with an insurance company and their various conditions of payment, etc, Dianne and her people clearly do understand this process. There was damage that we and the Adjuster had not seen nor appraised in the cost of repair. As an example, three floor trusses between the basement and living room were damaged and according to the Charlotte / Mecklenburg building code they had to be replaced with a permit being pulled and inspected. It also appeared that the fire was the result of faulty construction in the original building that current building code required to be fixed. Tim Crane handled this project for Remedics and did a marvelous job. He did his own site survey of the damage. Then he and Dianne sat down with the Adjuster and renegotiated the initial check up to an amount exceeding $17,000 (instead of the original $6,500 I was expecting) and then Dianne carried the balance forward until the final settlement from the insurance company. If nothing else, this alone would cause us to thank the Remedics team. Cesar Gomez was the Remedics Operation and Crew Manager of the work crews that came to our home. His professionalism is only exceeded by his attention to detail and sincere desire to do the best job possible for his customer. When a crew member wouldn’t do a portion of the job “right” (to Cesar’s standards) he would redo whatever was wrong and make it “right” to our satisfaction. It took Cesar and the vendors he & Tim managed just one month to complete the full job, start to finish. They were on the job when they said they would be, complete whatever they were working on, completely cleanup after themselves and leave in an orderly manner. It seemed that the whole Remedics team “expedited” our project but, in discussions with Dianne afterwards, she said they handled our job as they do every job. In our view point this is a true mark of professionalism. To summarize, while the experience had some inconveniences involved and did consume a good bit of time, the Remedics folks expedited everything and helped ease this process a great deal. It only cost us our deductable and we now have a living room and basement that are back to their original state and we have found a company we can truly promote. Thanks to Dianne and Tim our only cost was our deductable. However, the intangible cost we would have experienced in the loss of time, patience, questionable job quality, etc., was fully taken care of by the Remedics team. Thank you, Remedics, for a job well done. From here on we fully support using the Professionals to do this kind of job. My questions to you, the reader, are, if you are going to pay the deductable anyhow, why aren’t you going to make the problem as painless as possible and use someone like Remedics to do the job? If you are going to use this kind service, why aren’t you going to use one of the best in the Carolinas, Remedics? If the reader wishes a personal recommendation, Bill’s personal contact information is below. William H. & Betty M. Jett 704 598 8178 [email protected]

It went great, to sum it up. Dianne had done work for us about a year ago (new insulation and vapor barrier installed in crawl space) so when we found out we need to have a variety of repairs done and quicky due to the sale of our home, Dianne was the first (and only) person I called. She remembered me and agreed to review the list of repairs we needed to have done and confirmed that she and her team could handle all of them. She gave me a quote for the work and scheduled a start date, knowing that I was panicked and worried about the time crunch. She did a great job of calming me down! The crew showed up on time and worked through a not very good weather week to get all of the outside work done quickly. Her team stayed in constant contact with me to make sure that I was happy with they way things were going and to continue to schedule all subsequent repairs with the various specialists. Also required after the work was done was documentation certifying that all work was completed and/or sufficient explanation for any repairs not done. What I got was a very detailed description including a copy of the contractor's license and all certifications and professional associations they are members of. All I needed and more. This is a fantastic company that I would continue to use for everything if I were not moving 650 miles away. I wish I had discovered Remedics a long time ago. They are professional, neat, consistent and very reliable. I highly recommend this company.

Dianne came by to take a look at our crawl space and provide an estimate, but before doing so, she explained in detail her background and what services her company provides. Dianne is very genial and warm, so easy to talk to. Once she inspected our crawl space, she stated what we believed to be true, that we really don't have a moisture problem and likely no mold either. We received an estimate from her within a couple of days (if not the next day) that was a quarter of the prior two estimates we had gotten. Her crew that performed the work were very courteous, professional and neat. They couldn't have been nicer. They removed the old insulation and vapor barrier, cleaned the wood (no mold, just discoloration) and installed new insulation and a new vapor barrier. They also, at my request, inspected the crawl space vents and made sure they were all open. Upon completion of the work, Cesar (the crew chief) showed us before and after pictures. What a difference! We are very pleased with the work performed and feel that we got great value for our dollars. They cleaned up the work area (each day) and you could not even tell that they had been there. Would highly recommend Remedics Restoration and would not hesitate to call them again if the need arises.

Dianne was extremely helpful over the phone during my initial contact, giving me a ballpark estimate on cost given what I needed to have done in a house I had just purchased and was not yet living in. She and Tim Crane were so flexible in scheduling time to come and see the basement at the sellers convenience. They even called the Mason I had doing other work on a basement wall to coordinate the work. They understood the importance of the work being done as there are allergies in the house to mold and mildew. Tim monitored the work from start to finish and even worked it out with a insulation contractor they know to use the better spray foam insulation vs. foam board that resulted in a wonderfully sealed, aerated basement! It was not an easy job and I appreciated their attention to detail, knowledge, experience and total commitment to doing the job right. I thought their cost was more than fair for the work done. I highly recommend using Remedics Restoration.

I HAD A VERY GOOD EXPERIENCE FROM THE BEGINNING TO THE END OF THE PROCESS. THE OWNER CAME OUT AND SPOKE WITH ME ABOUT THE WORK THAT NEEDED TO BE DONE. SHE WAS VERY KNOWLEDGEABLE AND EXPLAINED EVERYTHING. THE ESTIMATE WAS LESS THAN WHAT SHE ORIGINALLY QUOTED AND THE WORKERS WERE VERY PROFESSIONAL AND THEY COMPLETED EVERYTHING IN THE TIME FRAME THEY SAID THEY WOULD.

Very polite. Always returned our phone calls. Always on time. Stayed with the job until complete. Very clean. Cleaned up work area. I would recommend them to anyone.