NATURALAWN OF AMERICA

"In response to this members email dated October 7th 2014. At no time did we state that a pre-emergent would prevent all Poa Annua from coming back into the lawn. Pre-emergent manufactures and most good lawn care providers do not guarantee 100% control because there are many other factors in Nature that can affect pre-emergent performance. Heavy rain as well as exposure to ultra-violet rays reduce the effectiveness of pre-emergents. Cultural practices such as excessively close mowing; shallow, frequent irrigation and poor soil drainage also contribute to the spread of Poa Annua. Ground temperatures determine the timing of seed germination so the timing of application is important and difficult to pin down. The members email to us even quoted information he found on-line that stated: “Research as repeatedly shown that the majority of pre-emergence herbicides labeled for use in turfgrasses will provide 80 to 90% control of annual bluegrass”. When you have as many seeds going into your lawn year after year as this member seems to have had 20% germination will result in a lawn full of Poa Annua. This member pointed out to us that he has had problems with Poa Annua in the past and wanted to make sure it was addressed. NaturaLawn of America applied pre-emergent in the fall to best address the Poa issue. Again due to factors outside our control we cannot nor can any lawn care provider guarantee a problem grassy weed like Poa will be 100% eliminated. NaturaLawn of America does not make promises we cannot keep. My email on 4/20/2015 to this member regarding not being able to stop all the seeds next season shown in the photos was an honest assessment and an attempt to set proper expectations. Unfortunately this member will have problems again next year regardless of who is servicing the lawn. There are just too many seeds being put back into the lawn and pre-emergent will not stop them all. In addition I would like to add the beginning of my email that this member choose to leave off his review: My email: (I am sorry to hear Annual Bluegrass is a problem again for you this year. While pre-emergent is in no way a guarantee to stop all Poa Annua or crabgrass seeds for that matter from germinating it should be reducing the number of seeds germinating. There are many factors that can effect pre-emergent performance, timing of application, heavy rains and ultra-violet rays also can reduce its effectiveness. Unfortunately with all the seeds I can see in your photo’s it will also be a problem again next spring regardless of what you do. There is just no way to stop that many seeds. Again applying pre-emergent in the fall should reduce the amount of Poa next spring but is no guarantee to stop it completely.) On June 11, 2014 we received a call from this member about his lawn not greening up. In 2014 we had an extended winter with cooler than normal temperatures through the spring. This caused all warm season grass lawns to have a delay in spring green up. We explained this situation to the member and then followed up with an email containing the link to the article regarding this issue from NC State Turfiles. This was done as a confirmation to the member that it was not just his lawn not greening up as normal but all warm season lawns in our area. I’m unsure why forwarding this information was perceived as a problem with our service. We want our customers to be educated about what is happening with their lawns. This was an attempt to provide additional information on the lack of green up last spring. The NaturaLawn guarantee states “If you’re not satisfied with your last application notify us within 30 days and we will reapply at no charge or refund the cost of the treatment and cancel future treatments” While the treatment in question was done 6 months prior I offered to go ahead and refund the members cost anyway. John Cannon Owner, NaturaLawn of America"