JEWELRY & WATCH DOCTOR

Fast friendly professional service.

Good, and not-so-good. They had it for 2-1/2 months. When I dropped off the necklace, the young man at the counter said someone would call me when it was ready. When I hadn't heard from them after a month, I called the shop a number of times. Each time I received a message that the phone was no longer in service. So I drove to the shop to see if the necklace was ready (and to see if the shop was still in business!). They hadn't started on it. I informed the shop of the message I had received about the phone no longer being in service, and asked if I had the correct number. I did. The young man at the counter said they've heard other customers say they've received the same message about the phone being out of service from time to time. He seemed very unconcerned. I even mentioned I was worried the store had gone out of business. When I hadn't heard from them after another 1-1/2 months, I again went to the shop to see if the necklace was ready. It was. The cost of the repair was very reasonable. However, when I mentioned no one had called me, the young woman at the counter told me they don't call when it's jewelry. Huh? In summary, the repair was nicely done; the cost, reasonable. The customer service, however, could be better. I don't know if I would use them again.

It went well.

Nothing to object to.

Excellent service and price.

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Great Service

They took longer to fix it than they said, however, it was still fine.

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Could not have asked for anything better.  They brought a ton of happiness to my wife by placing a new stone in a 49 year old engagement ring.  The work was performed faster than expected, and the ring came back, not only with the new stone set perfectly, but it looked like new again.

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As above, they're always kind & caring to me & my jewelry! Except for special ordering a stone, everything is done within an hour! You can't beat prices! Why pay high prices to a "jewelry store" that often sends jewelry out to be repaired off-site, & you hope it returns to you, when you can have it done for much less, & even stick around to watch it repaired & given back to you, knowing it's yours. We had a jeweler in Albany who was arrested for replacing customers' diamonds with cz's, so I'm happy to have the Watch & Jewelry Doctor close by!

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I took the watch there and left it for evaluation with the watchmaker.  They called back several days later, explained what was wrong and needed replaced along with a price quote.  They said it would take a couple weeks to order parts and repair.  They called when the work was complete and I picked up the watch.  It has worked fine since.  They seemed pretty knowledgable but will also do simple stuff like change batteries.

Owner was helping customers and was very friendly and appreciative of the business.  Though it was very busy, I received prompt service and was out in less than 10 minutes.  The family heirloom necklace was repaired to original state even though other chain jewelry stores stated that it could not be done.  I will definitely return.

Sales associate was very friendly and explained the work that was necessary as well as possible risks to the stones. The work would have been completed in 2 hours but we chose to come back a couple of days later. Ring was fixed well and cleaned for a reasonable price. I also received a recommendation for someone to work on my 50 year old German cuckoo clock.

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Went in as my new automatic watch was making a rough 'metal on metal' type of noise when I moved it around.  It seemed to be getting worse and eventually the hands stopped moving.  The guy at the front desk initially told me that was what it was supposed to do.  We went back and forth for a minute before the guy doing the work stepped forward and asked to see it.  He shook it by his ear for a second, pulled out a screw driver, and in about 1 minute handed me the watch back and told me it was fixed!  He just had to open it up and tighten a screw or two. 

Wasn't the most professional encounter I've had, but the quality and workmanship for the price were excellent.  I would definitely go back for any issues with watches/jewelry in the future. 

Work was well done. Very friendly sale and repair associates. Repair was done promptly and on estimate. I also was given information about future appraisals for other jewelry and coupons. I plan on using them in the future for other jewelry.