AMBASSADOR FENCE & CONSTRUCTION

Ambassador fenced in my backyard and did a nice job on the work. They began and finished on time and did not even require much lead time. This was about 18 months ago, and at the time I remember being thoroughly satisfied. The problem came recently when the gate warped so badly that my dogs could squeeze through the opening when it was shut. I had chosen Ambassador over other contractors in large part based on a long explanation of the degree of quality, specifically about the quality of the gates they make and how their design is more costly but also more durable. I paid about a 25% premium over other quotes for this reassurance. When I called about the gate problem, Bob's response was that warping is normal and he told me I was on my own. He explained the potential fix and said it would be about a $15 & 10 minute fix for him, but also acknowledged that I may not be able to find the part at the hardware store and that it would be a lengthier project for me to do myself. He was unwilling to consider having someone take a look. He was not rude about it, and I don't think his position is unreasonable, but when he sold me on customer service and quality, I don't think he lived up to the standard he set for himself. I might use him again, but not if it meant paying him any more than a competitor. (this is the third house where I have had a fence built). For the record, I am now searching the site for an addition to the fence from Ambassador and I am not calling them.

Bob came out to do an estimate for us and showed us pictures of his past jobs. He got back with us with a price and we scheduled the job. They actually got to come four days early! The guys worked hard all day and knocked the job out in a few days. When one of the gates wasn't shutting properly, Bob made sure it was right by coming back out after the job had been completed. They also came back out to close in a space between the aluminum and wooden fences to ensure our dog couldn't squeeze through. Customer satisfaction is a high priority with this outfit. I would highly recommend Ambassador Fence.

THE PROJECT WENT GREAT WHEN THEY GOT HERE. BOB CAME OUT LATE MARCH, BUT HAD A HARD TIME GETTING A QUOTE FROM HIM. I HAD TO KEEP CALLING AND REQUESTING. HE WAS VERY NICE ABOUT IT, BUT IT DELAYED THE START OF THE PROJECT. AFTER 5 WEEKS, THEY CAME TO DO THE FENCE AND NOTICED A LARGE AMOUNT OF POISON IVY (WHICH WASN'T THERE IN MARCH WHEN HE LOOKED AT THE YARD) HE COULD NOT DO THE FENCE UNTIL THE POISON IVY WAS GONE (UNDERSTANDABLE). A COUPLE OF DAYS LATER, HE CAME BACK WITH A CREW TO WORK THE RETAINING WALL. THEY DID THE RETAINING WALL IN 2 DAYS... 60FT LONG, 3FT HIGH... HAD TO CUT OUT A LOT OF CLAY TO INSTALL. IT LOOKS GREAT! MEANWHILE, I WAS KILLING THE POISON IVY, AND IT TOOK 1.5 WEEKS. HE GOT A CANCELLATION AND WAS ABLE TO COME BACK SOONER THAN ANTICIPATED TO DO THE FENCE. THE POSTS WERE IN AND SET ON DAY 1, THE FENCE AND PICKETS WERE UP DAY 2. I HAVE UNEVEN TERRAIN AND THE FENCE LOOKS GREAT!!!!! MAKE SURE THE GATE IS WHERE YOU WANT IT BEFORE THE POSTS GO IN.

This was a wonderful experience and Bob's work is truly beautiful. I've had my fence about 10 months now and people driving through the neighborhood still stop me to give me compliments and ask who installed it.

unknown

Bob Miller is devoted to quality and is a gentleman. This job was not complex, but he gave it every bit of his attention to detail and quality construction. The fence is perfectly graduated with the land slope and very symmetrical. The gate is exceptionally well constructed. Company does much more than fencing. I am planning to use Bob for additional work which includes railing and textured painting on a large porch/stoop.

Bob was extremely nice when he came to our house to provide us with an estimate. He even called the fence builder to see if he could get us a discount. We also had an irrigation system put in by someone else and he took the time to coordinate with our landscaper to make certain the fence and irrigation wouldn't interfere with each other. It took 2 months for the materials of the fence to come in, which was a bit bothersome since we had to pay for that upfront, and we had to call Bob a couple times to have him get us a status (but we never had a problem getting a hold of him). Once the fence did arrive, Bob and his partner did an excellent job. Because of a lot of rain, they had to deal with our very saturated, muddy yard and despite that, the fence ended up looking beautiful, and it was put up in a reasonable amount of time. It was obvious that they took pride in their work. Bob and his partner were very easy and pleasant to deal with, and we would definitely use them again.

I THINK THEY WERE VERY PROFESSIONAL AND DID GOOD QUALITY WORK. THEIR PRODUCT IS OF GOOD QUALITY TOO. WHEN I HAD A PROBLEM WITH A GATE HE RESPONDED BY MAKING THE ADJUSTMENT.

AFTER A DELAY IN GETTING FENCE INSTALLED IT WAS FINALLY COMPLETED. THE CLEAN UP AT FIRST WAS NOT GOOD SO I HAD THEM TAKE CARE OF IT AGAIN. I HAD A FENCE WITH ARCHES INSTALLED. UPON COMPLETION OF THE FENCE I NOTICED THAT THE FENCE IS NOT SYMMETRICAL. ONE SIDE OF THE FENCE HAS THREE ARCHES AND THE OTHER SIDE OF THE FENCE HAS ONLY ONE ARCH. I ASKED THE OWNER TO MAKE THE ADJUSTMENT SO IT LOOKS THE SAME ON BOTH SIDES. HE SAID HE COULD DO THAT BUT HE WOULD CHARGE ME MORE MONEY. I ASKED THE OWNER WHY HE DID NOT DO THIS IN THE FIRST PLACE AND HE INFORMED ME THIS IS THE WAY WE ALWAYS DID IT.

WE HAVE A FAIRLY LARGE BACKYARD THAT IS NOT LEVEL AND THEY DID A GREAT JOB. THE FENCE LOOKS AWESOME! THEY DO A LOT MORE THAN FENCES, THOUGH, AND WHEN WE DECIDE TO DO SOMETHING ELSE OUTDOORS WE WILL DEFINITELY BE GIVING BOB A CALL.

THE OWNER GAVE ME SOME GOOD IDEAS BY SHOWING ME PICTURES OF OTHER JOBS. I THOUGHT THIS WAS REALLY HELPFUL.

GREAT WORK IF YOU CAN GET HIM TO RETURN YOUR PHONE CALLS.

I AM VERY PLEASED WITH MY DECK - BOB WORKED WITH ME DESIGN AND LAYOUT AND IT LOOKS GREAT. HE HAS A GREAT EYE FOR DESIGN. ONCE WORK STARTED ON MY DECK, BOB AND HIS CREW WORKED EVERYDAY TO GET IT FINISHED AND REALLY PAID ATTENTION TO THE DETAILS AND THE SAFETY AND SECURITY OF THE DECK. ALSO THE WORK AREA WAS STRAIGHTENED UP EACH NIGHT AND WHEN THEY LEFT THERE WAS NO MESS. ONLY PROBLEM WAS IN RETURNING PHONE CALLS TO FIND OUT WHEN WORK WOULD START. (DELAYED BY A MONTH OF RAIN) BUT BESIDES THAT, NO PROBLEMS. I WOULD HIGHLY RECOMMEND THEM.

DID GREAT WORK, CLEANED UP AND LEFT PROPERTY IN PRISTINE CONDITION. EVEN CLOSED THE DOG GATES! IF YOU ARE LOOKING AT FENCING, CALL THESE PEOPLE FOR A QUOTE. THEY DO QUALITY WORK FOR A FAIR PRICE. THEY MET THEIR EXPECTED INSTALL DATE EVEN WITH ALL THE RAIN WE HAD.

VERY COURTEOUS, KIND, VERY GOOD QUALITY FOR THE PRICE. OTHER COMPANIES QUOTED THE SAME PRICE FOR LESS VALUE. GREAT TO WORK WITH.

THEY HAVE LOTS OF BUSINESS SO MAY BE DELAYED IN RESPONDING TO CALLS. THEY ALSO HAVE A WAITING LIST WHICH WAS BETWEEN 2 TO 3 MONTHS LONG WHEN I USED THEM, SO BE PREPARED FOR DELAYS.

SAID WOULD GET IT DONE BY OCTOBER, WENT AHEAD AND DID IT NOW BECAUSE HAD SOME FREE TIME, VERY NICE AND UNDERSTANDING, EASY TO TALK FEEL THAT HIS PRICES ARE REALLY FAIR WILL HIRE IN NEAR FUTURE THERE WAS A MISUNDERSTANDING TOOK PLACE, HAD A DEATH IN THE FAMILY AND WAS LATE, BUT IT JUST SHOWED THAT HE CARES ABOUT HIS MEN AND FAMILY

ALTHOUGH THE FENCE WAS BEAUTIFUL WHEN FINISHED...THE ROAD TO GET TO A COMPLETED PRODUCT WAS A LONG ONE. INITIALLY WE WERE TOLD THERE WOULD BE ABOUT A 4 WEEK WAIT - IT ENDED UP BEING 7 WEEKS AND WE HAD TO CONTINUALLY CALL THE OWNER TO FOLLOW-UP ON WHEN WORK WOULD BE COMPLETED. ALSO, A GUTTER ALONG THE SIDE OF THE HOUSE WAS REMOVED TO PUT UP THE FENCE AND WAS NEVER FIXED PROPERLY. WE WILL CONSIDER USING THIS COMPANY AGAIN, BUT WE SURE WISH THE OWNER WAS MORE RESPONSIVE.

I WOULD RECOMMEND BOB MILLER AND HIS FENCING BUSINESS. HIS PRICES CAME IN AT HALF OF WHAT 2 OTHER COMPANIES QUOTED US (THOUGH THEY HAD RECOMMENDED AN EXPENSIVE STEEL GATE WHICH WE DIDN''T NEED, WE WENT WITH ALUMINUM WHICH SEEMS JUST AS STURDY AND REQUIRES LESS MAINTENANCE) AND THE QUALITY WAS VERY GOOD.

THEY DID A GOOD JOB. IT WAS A DIFFECULT JOB.

THEIR QUALITY OF WORK WAS BETTER THAN OTHER LESS EXPENSIVE FENCES IN MY NEIGHORBORHOOD. I FEEL LIKE I GOT A GOOD QUALITY FENCE BUT ALSO PAID MORE FOR THIS. THE COMPANY WAS EXPERIENCING SOME PERSONNEL PROBLEMS SO I HAD SEVERAL LENGTHY DELAYS IN GETTING MY FENCE. THE OWNER WAS NOT TOO PROMPT IN RETURNING PHONE CALLS. BUT OVERALL, I WOULD RECOMMEND THEM AND USE THEM AGAIN.

EXCELLENT WORK.

MISSED EACH OTHER AT FIRST, BUT THEN HE CAME RIGHT OUT, THE WORK WAS GREAT, AND I AM PLEASED

BOB MILLER WAS PROMPT AND COURTEOUS.

BUILD WHOLE DEAL ON SITE. VERY SOLID AND RICH APPEARENCE. ONLY HIGH QUALITY WOOD USED. NOTHING LIKE AT HOME DEPOT.