A&E FACTORY SERVICE

Our dishwasher stopped working in early December of 2019 and A&E was assigned. The first technician came out diagnosed the problem. Once I got the part in and scheduled the next technician problems started. The first appointment never happened and the technician did not show up. No contact from the company and I had to call and reschedule for a week and a half later. For the 2nd appointment again no one showed up, though an A&E van parked in front of my house for 20 minutes before driving off with no communication. When I called I was told that the technician is still on their way and they would contact dispatch to contact me about arrival. No contact received. I was told this multiple times until it was after 8 and the office was closed. Again no one contacted me until I contacted them the next day and was told I would have to wait another week and a half for an appointment. They refused to offer any other solutions. Service calls obviously go to a call center in a different country as I would routinely hear farm animals in the background. Will not use them again if I can help it.

Two different technicians came out (one each visit). Both were very nice, but didn't see to have the foggiest idea what the problem might be. Both ordered parts that weren't needed. I got fed up and called a competitor. One quick visit and he properly diagnosed the problem, ordered a part, and about a week later everything was working great. Once I determined that the second part that was ordered was not needed, I called a&e and told them to cancel the parts. They have repeatedly promised a refund for the non-delivered parts, but they have just kept the money. I would not under any circumstance use a&e again!