A & E Factory Service

As I said before Mitch was prompt, professional and worked to try and get someone to fix the problem.  By the way the new timer works as it should.  But it appears that they are not going to be making those parts much longer either.  Mitch even had to call in to get help getting his computer to close out the work order because the young lady who ordered the parts had ordered a new unit rather than the required reconditioned parts that he was supposed to order and use.  He didn't even order the parts but he had to explain several times that his computer system wouldn't allow him to use the new part Sears provided.  I don't remember them telling me that they even prefer to use refurbished parts when they were selling me the washer and the extended warranty.  Needless to say I feel as though it's false / misleading sales tactics when they know in advance that they are going to use anything but new parts in repairs and were is the list of what it appears they never had any intentions of fixing under the warranty they sell.