Champion Heating & Cooling

Aside from lying to me and telling me the unit would qualify for tax credits (it didn't) and $1000 back from Duke (it didn't) and that it was the dual stage I wanted (it was a single stage), Champion has been absolutely awful to work with in just about every way you could be. The unit failed inspection 3 times on install to the point where the inspector was complaining about them, saying he wanted to report them to the licensing board. Their 100% satisfaction guarantee? Doesn't apply if you can't get anyone to respond to your requests. I reported them to the BBB and they twisted my words to make it seem like they were 100% above board. Their sales rep said if we weren't 100% satisfied, the unit could be removed without question. NOPE. Do NOT believe their high pressure sales tactics. They will put a lien on your house and tell you to go F yourself if you have any issues. I've been telling all my realtor, contractor, and home owner friends to avoid them like the plague they are.

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The last visit was for furnace inspection before turning on my gas furnace for the fall and winter.  |I have used Champion for over 20 years and would not use anyone else.  I trust them.

Later than evening, my niece advised that there was water coming out of the ceiling. I had to turn off the unit and go back up in the attic and drain the pain with my vacuum. Later that night we were awoken by the fire alarm system due to water getting into the electrical. I called and left a message that evening very upset asking someone call me asap to come out and fix the problem they said was already fixed. We didn't get a call until the next morning. We asked if they thought they could fix it or not because if they couldn't we needed to call someone else. At that time the owner got very belligerent and rude with us. He started cursing at us and hung up on us numerous times. We had another much more professional and knowledgeable company (American Air) come out and fix everything. They took us and showed us exactly what the problem was and we actually needed a new unit. There was no clog as Champion had indicated. Now we are stuck with a bill for water damage. If Champion had known their business (which they should supposedly being in business 15+ years) then we wouldn't have had any water damage. Of course, they aren't willing to pay for the water damage.

I feel like I was taken for a ride and the response from them was unbeleivable, rude and straight up unprofessional. Consumers beware!

Very professional and punctual. They did a great job.

The installation was gone in a prompt, courteous and professional way. I was happy with the service. I had used this company before and have always been satisfied. They have a good reputation. I have recommended them to others also.

My house is very warm in cold weather. I have had it two years now it I can say it is very efficient. They had installed quickly and they even cleaned up any mess they made. I felt they gave me a very fair deal on everything. I would call them again.

The people were friendly, helpful, and easy to work with. I was happy with the work that was done and I have not had any problems with the new pump. I am not willing to disclose the price that I paid but it was very reasonable compared to other companies.

Champion was amazing. I really felt that they were respectful of my home. They cleaned up after themselves and were very thorough about their work. They utilized good time management skills, I thought, and they treated me like I was a valued customer. I am particular about the companies that I hire and I always appreciate it if I feel like a company is concerned with how I feel I was treated, as a customer. I felt that Champion fully accomplished that task and as a result, I would not only to continue to use their services for my own needs, but I would encourage others to look into using this company as well.

I can not say enough about Champion. George, the owner, is a pleasure to work with and he knows his stuff. He is honest, dependable, reliable, thorough and a diligent worker. His employees use good time management skills to get the job done and in addition to those wonderful assets, his prices are very affordable, if not the best in town. I could not encourage others to use this company enough. They obtain all of the traits or qualities that customers look for and the nicest part about using them is that they truly operate on a value system, have morals and ethics and care about their customers and how satisfied they are. To me, that makes Champion a truly outstanding company, and I will certainly continue to give them my ongoing business and support because I feel like such a valued customer.

GREAT JOB. THEY WERE 55% OFF THE NEXT LOWEST BID.