MANSFIELD SALES & REPAIR INC

Excellent Install. The salesperson visited the house and inspected the attic and access in the ceiling and provided an accurate contract price to install the new system and remove the old. The work was performed on the date agreed on, and the technicians were on time, calling me the day before to confirm the appointment arrival time. Work was performed in a timely neat and professional manner and the technicians were courteous and provided me updates on their progress. I have used Mansfield, Oak Island NC for years to service the old system which was 23 years old and needed replacing. They have always provided fast same-day service to repair the old system. Their office staff is also very courteous, friendly and helpful to answer any questions.

Installed wrong air handler. Multiple issues with units. They kept coming back, but could not get them to get a Trane Rep out. Shoddy connection to duct work. Had to pay another company to correct. Not sure they were familiar with the high end models.

Great experience. Allen was always punctual with appointments and provide information we needed to make a decision. And while they were not the lowest estimate we received they were the only ones that were timely with appointments and follow-up. The install men were very thorough with the installation. This installation was difficult since it was done in the heat of July and they had to install a system from ground up. They did a good job on clean up and if I had one thing to say negative it would be they should have a better vacuum to do their clean up.

unknown

Perfect.  Responded within 45 minutes and had us up and running again within another 15.  $95 well spent dollars.

Mansfield had been out previously to look at the area to be cooled/heated, and recommended the units to be installed.    They then  showed up on the agreed upon day, having called us that morning to give an approximate time they would be there.  When they arrived, we discussed the installation process briefly, and they went right to work.  The installation process was actually much quicker than we expected it to be.  The work was done cleanly and efficiently,   The technicians were courteous and friendly and very professional.  They returned the next day to finish covering up the outside lines, and were obviously as proud of their work as we are pleased with it too.
Once the installation was over, the area cooled off rapidly.  It appears to us that the recommended units are appropriately sized, and we are very happy with the outcome.   We highly recommend the Mansfield team.

The technician was on time and professional. My only complaint was that no paperwork was given to me after the service was completed so I had nothing to go by if I had questions or concerns. I did however receive paperwork in the mail a week later which stated the result of the repairs. I just wish this info was given DURING the service visit.

Mansfield Sales & Repair did a great job!  All my text and email conversations were with Allen Isenhour of Mansfield. He quoted the bid, told me why the return needed to be changed, answered all my questions, and supervised the installation of the unit.  I cannot praise him enough (and I still have not met him).  Everything was done in a most professional manner to the point that I felt comfortable not being there to oversee the work.  Allen even sent me photos via text to show me the finished results. How is that for service? We did go down the next weekend to inspect. Everything was clean, the return vent was installed just as I had hoped and there was no damage to the wall.  However, l did feel that the fan speed was a little too high.  I called Mansfield on Monday morning while we were there and asked them to come over and adjust the fan speed before we were to leave at noon to go home.  Two technicians showed up within the hour, we consulted about it, they set the fan speed to the lowest setting.  The Trane unit is much quitter than the old Goodman, and with an SEER rating of 14, I am looking forward to lower energy bills. I especially like the auto-changeover thermostat that will automatically switch between heating and cooling if no one in in the condo and it gets too hot in there.  I unconditionally recommend Mansfield Sales and Repair for installation of a new HVAC system.

unknown

unknown

It was wonderful. I've used them every 6 months. They do the routine maintenance. They are the best. Beth is accommodating and friendly.

Excellent. Quick diagnosis and parts obtained. Quick install and great personalities.

From sales personnel to installation techs, everyone was knowledgeable, courteous and responsive to our needs.  The actual removal of the old system including the duct work was done quickly and cleanly.  The technicians removed all debris and cleaned up work area daily.  The entire job was done in 3 1/2 days and we are truly satisfied with all aspects of the work done.  The techs--Stan and John--are a great asset to the company.  I would recommend this company and their people to anyone.

Overall very pleased. They even dealt with the company concerning our warranty to get a deal on replacing the coils. Very pleased and grateful for Mansfield.