Advanced Chimney

I prefer to not leave negative reviews publicly and resolve it with the company directly. However, the owner was unable to conduct a professional, respectful level of customer service. We presented our concerns with pictures after the service was provided, to see if it was up to their company standards, because there was no improvement - everything was left filthy with no condition report. It was honestly appalling the way the owner refused to address the obvious issues at hand. We scheduled to have our fireplaces/chimneys serviced that was said to include a thorough inspection, detailed cleaning and condition report. When the workers showed up, they were in an unmarked raggedy old van reeking of marijuana, dressed like they were homeless, with nothing showing what company they represented. They did 4 fireplaces and 2 chimneys in less than 2 hours. The equipment they used was insufficient to do a thorough job and they ended up borrowing our tools to complete their work. I’m not sure why they didn’t at least have a flashlight and how the owner thinks a cell phone light “works just fine to the trained eye” when inspecting and cleaning a deep dark chimney… He went on and on and had an excuse for every legitimate problem, with no intent to resolve anything. He was perpetually harassing both my boyfriend and me for payment, while we were waiting for them to send a professional condition report and formal invoice. Yet he spent more time threatening us, trying to defend his reputation, than he did actually doing his job. It was very condescending, a huge waste of time and A LOT of money for nothing. We could’ve done a better job ourselves; our fireplaces still aren’t even suitable for use. Spend your money elsewhere or take the risk of a huge loss.

Came promptly for an estimate. Very professional crew who seemed knowledgeable. Due to back up of work responded the next Thur instead of Mon but luckily weather held clear for me until they came. I was out of town by the time work was done but they took picture without prompting and sent to me when work was done.

Before you think about calling
anyone else in the high country, don't bother! This is one of the most
caring, professional service professionals I have ever had the pleasure
of dealing with! They are a Father/Son team, that work together very
well, and they take the time to explain what they are doing, and make
you feel comfortable about the project! When you call, you talk to the
same person that comes to do the work, and that is rare! You can tell
that they pour there heart and soul into there business! I have used several others in the area, and they are rude, do poor service, and just rubbed me wrong to tell you the truth!