Default business cover photo

Trent Heating & Air Conditioning

About us

We are an established and customer driven company. We have been in business in New Bern since 1989 and been in Jacksonville since 1959. We install Trane and Lennox systems and you can choose many different ways to afford your new home comfort system. With technicians on call 24 hours a day, every day of the year we are happy to help anyone that needs our assistance.

Business highlights

Emergency services offered
66 years of experience

Services we offer

We provide service, maintenance and equipment replacement.

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
1.52 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
50%
1
50%
Showing 1-2 of 2 reviews
Thomas J.
Sep 2017
1.0
$134
This company is incompetent and unprofessional . I would never use them

Sahr M.
Jul 2015
2.0
$4,800
The technicians removed the old HVAC equipment the first day then came back the next day to install. Two technicians took most of the day to install the new equipment and were polite and seemed knowledgeable. However after they had "completed" the job they could not get the system started. After troubleshooting for an hour they informed us that they did not have the "proper tools" to troubleshoot the problem and that another tech would come out. They left and approximately 30 minutes later another technician showed up and spent about 45 minutes to get the system up and running. We were slightly worried that a brand new system would be having any problems but everything seemed to turn out well so we let it be. Wrong. The next day we had the thermostat set to 72 degrees, but the system would not cool below 78. We called the company back and a tech came out again (same one), and informed us that the furnace AND the A/C were both running and competing against each other because of a bad thermostat. "You mean the one you guys just installed yesterday?" we asked. "Yes" he replied. We will replace the thermostat on Monday (this was a Friday) when we get a new one in. He disabled our furnace so the HVAC would cool the house until then. Things went from bad to worse when no one called or showed up Monday, and I had to call Monday, Tuesday, and finally Wednesday to speak to manager who claimed no knowledge that one of his technicians had even been out to our house after the initial installation and that it would get fixed that day. I honestly cannot recommend this company due to their poor customer service.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Trent Heating & Air Conditioning is currently rated 1.5 overall out of 5.

Trent Heating & Air Conditioning accepts the following forms of payment: CreditCard

Yes, Trent Heating & Air Conditioning offers free project estimates.

No, Trent Heating & Air Conditioning does not offer eco-friendly accreditations.

No, Trent Heating & Air Conditioning does not offer a senior discount.

Yes, Trent Heating & Air Conditioning offers emergency services.

No, Trent Heating & Air Conditioning does not offer warranties.