Floors Unlimited
About us
We are a family owned and operated business. We have inhouse installers. We offer sales and installation. Financing offered with credit approval. Been in business in New Bern since 1989.
Business highlights
36 years of experience
Services we offer
Sales and installation for Carpet, ceramic tile, cork, ect., fiber floor, granite tile, hardwood (prefinished and sand on site), laminate, marble tile, vinyl
Accepted Payment Methods
- CreditCard
Reviews
3.85 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 60% | ||
| 0% | ||
| 0% | ||
| 40% | ||
| 0% |
Showing 1-5 of 5 reviews
Dianne M.
Sep 2015
unknown
Walt E.
Jan 2013
The job went very well from start to finish and there were no delays or unexpected surprises.
Lillian A.
Oct 2012
The service was excellent, the workers were very efficient and the work was excellent. We have used them since 1993 and will not use anyone else.
Peg E.
Apr 2012
In our opinion, overall the work did not go well. Regarding the appointment dates and times, we learned to be patient. The installer/refinisher repeatedly changed dates and times.
Floors Unlimited did not follow the specs required by the 'Bona Hardwood Floor Finishing' manufacturer. Bona Hardwood Floor Finishing specs require a sealer to be applied to the bare wood before coating with their finish. Floors Unlimited explained that a sealer is NOT necessary.
After sanding, the bare wood floors were left exposed to weather & moisture for 5 days before even the first finish coat of Bona was applied.
Within one month, the first floor had slight cupping which became serious by August, 2010. Floors Unlimited refused to accept responsibility for the cupping and wore us out with excuses and delayng tactics.
While having a cracked floor tile replaced, the tile installer noted that the cracked tile was not properly adhered to the subfloor. Therefore, he checked and found other loose tiles. Then we contacted our builder, Rick Scheper, for help and advice. He requested a second a opinion. We brought in a person known in our area to be a tile authority. He confirmed that some of our floor tiles are loose. Neither Floors Unlimited nor Rick Scheper will correct this situation.
Floors Unlimited did not follow the specs required by the 'Bona Hardwood Floor Finishing' manufacturer. Bona Hardwood Floor Finishing specs require a sealer to be applied to the bare wood before coating with their finish. Floors Unlimited explained that a sealer is NOT necessary.
After sanding, the bare wood floors were left exposed to weather & moisture for 5 days before even the first finish coat of Bona was applied.
Within one month, the first floor had slight cupping which became serious by August, 2010. Floors Unlimited refused to accept responsibility for the cupping and wore us out with excuses and delayng tactics.
While having a cracked floor tile replaced, the tile installer noted that the cracked tile was not properly adhered to the subfloor. Therefore, he checked and found other loose tiles. Then we contacted our builder, Rick Scheper, for help and advice. He requested a second a opinion. We brought in a person known in our area to be a tile authority. He confirmed that some of our floor tiles are loose. Neither Floors Unlimited nor Rick Scheper will correct this situation.
Response from Floors Unlimited
"[member name removed], In response to your complaint. I will have to disagree with most of the comments made. I have a hard copy proof that you were advised not to go with anything over 3" wide due to the humidity in our area. You were notified many times just like every customer we deal with that wider wood tends to cup when exposed to high humidity but yet you repeatedly said you wanted a wider board. In response to the "cracked tile" issue. Tiles sometimes crack when the house starts to settle which we have no problem repairing free of charge within our year warranty. I again have a hard copy of an email between you and our company where not only did we offer did we offer to repair the tile(s) but I tried to schedule a specific date and time to take care of them. You refused and said the crack was very unnoticeable and would prefer to leave it be. When going to your home to look at the hardwood issue mentioned above, your husband again addressed the cracked tile with the owner of our company and even though it was after our year warranty was over, we again offered to repair this area and again it was refused. We are sorry that you feel this way, but the complaints you have listed are not at all accurate and we have the hardcopies of communication to document this."
Eileen S.
Jun 2011
This is explained above. In addition, the tile installer has a very flippant attitude. He also seemed to think there was nothing wrong with his work. There was grout dust that I could not remove on some of the top row of tiles in the shower stall that I asked him to clean. He said that came from some other contractor that worked in the bathroom & would not clean it off!
It seemed clear when we met with the manager/owner that they were not particularly happy about having to return to fix their "flubs." Had it not been for our good, well-respected general contractor's full backing & cooperation, they may not have returned.
I left the "how much did you spend" blank because this work was part of a contract to build our new home.
It seemed clear when we met with the manager/owner that they were not particularly happy about having to return to fix their "flubs." Had it not been for our good, well-respected general contractor's full backing & cooperation, they may not have returned.
I left the "how much did you spend" blank because this work was part of a contract to build our new home.
Licensing
State Contractor License Requirements
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FAQ
Floors Unlimited is currently rated 3.8 overall out of 5.
Floors Unlimited accepts the following forms of payment: CreditCard
No, Floors Unlimited does not offer free project estimates.
No, Floors Unlimited does not offer eco-friendly accreditations.
No, Floors Unlimited does not offer a senior discount.
No, Floors Unlimited does not offer emergency services.
No, Floors Unlimited does not offer warranties.