Carolina Furniture Restoration
About us
"Preserving Your History One Piece At A Time" We are Morrisville's only full service Furniture Restoration and Repair Facility. Carolina Furniture Restoration provides the best in house and in home furniture repair and restoration in the area. Our facility has highly trained and skilled professionals who work with the latest state of the art equipment to ensure project results meet your needs. We can restore the brilliance, luster and integrity to your damaged and worn furniture. Our experts will professionally repair structural damages to furniture legs, arms, backs, and cabinets. Removal of minor scratches and dents in your hardwood floors and cabinets are not a problem. For custom upholstery, we can help you pick from a wide selection of fabric samples to update your furnishings. All types of furniture, even in the worst shape, can be revived. Please check What We Do for a list of many of our services. Antique restoration is more than a new can of finish. It is taking the time and having the expertise to make sure your antique retains all of its original characteristics. There are some precious things in this world that are worth having restored to original condition or better. We know we have the skills and expertise to do most any restoration for our customers. But how do we prove it to you? We restored an antique couch this past month and chose to feature the project in our Gallery. Please take a moment to follow the stages of this restoration project and have a look at other projects on our website. Award winning.
Business highlights
Services we offer
Upholstery. Antique restoration. Door repair. Chair gluing. Custom finishes & furniture. Piano refinishing. Furniture stripping. Glass & mirror replacement. Furniture refinishing. Custom color matching. Pet & insect damage. Furniture modifications. Transit moving damage. Fire, smoke & water damage. Kitchen & bathroom refinishing. Hardware repair replacement. Furniture assembly & disassemble. Leather & vinyl repair & refinish. Custom furniture. In home furniture repair & modification.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 11% | ||
| 5% | ||
| 3% | ||
| 2% |
Purchased on: August 27, 2014
Carolina Furniture Restoration
Above is the coupon I used.
Since I had an excellent experience with this provider on multiple occasions I did not want to submit a poor review. However, each time I sign on to Angie's list this request pops up and each time I look at the piece I see the problems (which is daily) I decided to write the review so others would not be dissatisfies like I am still today.
I am disappointed.
"[Member name removed], we are very sorry to hear that you are disappointed with the work we did for you especially since it has been awhile. Had we known sooner, we could have worked to correct what you were unsatisfied with and made it to exceed your expectations. We still wish to do so. Please contact our office at 919-461-0073 so that we can schedule a time to come and pick up the piece and resolve the issues. Again, we are truly sorry and look forward to being able to fix this for you. Sincerely, Brian"
The Banquette was not made to specification. They did come back and rework it as best as possible. The final product was acceptable but not outstanding.
The modifications to the built-in unit were of poor quality and had to be redone, which they did to my satisfaction.
The refinished dresser was done well.
So they created an original design which I like better than the original. It makes me smile every time I walk by it.
The work was creative and professional and I could not be happier with the result.
"[Member name], We enjoyed working with you on this piece, especially the inlay! We are so glad that you love it. Thank you for the wonderful review!"
"[member name removed], That is a beautiful piece. It was our pleasure to work with you. We were so glad to have found the mechanism and we appreciated your patience while we looked for the best price. We are grateful for you taking the time to write a review. Thank you, Brian"
Have read many of the comments concerning jobs taking too long and service issues, and even mentioned this to Brian when dropping off our chair. Brian and his staff were all easy to work with and I would definitely use them again in the future.
"We quoted you a price expecting to take your table top with us at that time . No business is going to refinish your table at this price and make an additional trip free of charge . That is a completely unreasonable expectation to make of anyone and we are not in the business of losing money even if it means getting a bad review . We encourage you to get a quote from one our competitors and you will see that we gave you a fair price for the amount of time and travel that it would take to restore your table top to like new condition"
The job was completed within the expected time frame. In my opinion the work was first rate. I am very happy with the results.
"Thank you for letting us know how you feel. Our Angie's list deal began running the 26th of May, so you actually dropped your piece off mid June. I am truly sorry for the delay on getting back to you about the status of your item. To handle the influx of business that we have gotten as a result of our advertising, we have since hired an additional person to assist us with calls and maintaining the work load of this office, with whom you spoke to yesterday about the delay and confirmed that your item will be ready for pick up this coming Monday. Ms. Bergner, we thank you, once again, for your input, we apologize for the delay and we hope that you enjoy your finished piece."
Licensing
State Contractor License Requirements
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