Greatest

Short version is All American Gutter Protection has not addressed warranty and install issues and has not to date resolved water flow issues or attempted to schedule a fix. They are requesting $750 more to address an issue not discovered at install. Water is flowing behind and over gutter guards during rainfall. All American Gutter Protection installed guards May 2022. Installers showed up without proper materials and had to reschedule. A long piece of gutter fell from 30 ft off the roof during install. The seams were not sealed as promised because of rainfall. New tech returned in October to seal seams. April 2023 hard rainfall showed failure of guards to allow rain to flow into gutters. Tech indicates (after 2 no show appointments) guards are covered with debris, clears guards of debris. Also states that gutters are set too high, shingles are too short and there is no drip edge on my roof thereby preventing rain from flowing into the gutter through the guard. Hard rainfall the following weekend after guards were cleared of debris showed same issues, water flowing behind gutters, over gutters, and seams are leaking. To date, a back and forth between JR Fells the NC install manager, and Michael who works at the national branch headquarters in Ohio have failed to try and schedule repairs for the issues found by the tech in April. They want me to pay $750 more for drip edge for their guards to function properly. Michael tells me I have a roof issue not a gutter issue. Michael says they are not roofers. At install, they replaced 2 pieces of facia, and want to install drip edge which is part of the roof. Michael claims all their installers are trained, but the original installers did not see the issues that would later be found by a different tech. Jr and Michael tell me they charge to clean the guards off, but at install I was told it would be done at no charge anytime I needed it done. Over the last almost 3 weeks, I have left multiple messages on customer service voicemail as no one has answered the phone, and my calls have not been returned in the 24 hour time period that the voicemailbox indicates they will be returned. Texts to JR Fells and Michael also go unanswered for days. Meanwhile, water continues to pour between the gutters and my home, not into the gutters, during multiple heavy rainfall events the past couple weeks.

It went well. The only complant I have is I was supposed to be sent a receipt and a leaf blower attachment. I havent received either.

Great! on time an excellent quality of workmanship

On time Highly professional service within price given earlier