It was very difficult to communicate with this company. I got the impression that my job was too small for them. Rarely did anyone answer the phone; instead, we left voice messages and someone would call back at their convenience. After about a week they sent someone to examine the job. When we did not hear from them in a week, we called them. The next day they explained that our paperwork had been misplaced and they would mail an estimate. We did not receive the estimate for another week. Against my intuition, I told them to do the job. Several days later, they sent what appeared to be inexperienced workers. No one came from the company to check their work. They did not run a garden hose around the repairs to check for leaks. Now a month later, we hired another company to repair the drywall in the ceiling of the living room that had been damaged by the leaking water. Before we started the drywall repair, we went into the attic to check that the roof leak had been repaired and unfortunately it had not been repaired. We could see light coming through the roof and water running down the outside of the chimney in the attic. When we called Advanced Roofing LLC, they said they did not have anyone to send to check the roof. We have lost all faith in Advanced Roofing doing the job correctly the second time if they couldn't do it correctly the first time. So we hired a different company to do the job correctly. Advanced Roofing refused to give us a complete or partial refund.
Description of Work: Attempted to repair a leak around the fireplace chimney
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$1,140
Response from Advanced Roofing Co
After reading the member's comments we do not want to stoop to the level that these people have taken, to try to damage our good name and extort our company. I just hope that people will no put stock in the negative comments that have been portrayed about Advance Roofing Company. This would give a false representation of the level of service and quality that ARC has provided for many years. After years of providing excellent service to the people in our area that it is in fact rare for people to even thank you for a job well done. But it is sad indeed when people have to make such an attempt to do damage to a good company out of bitterness.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Roofing
FAQ
Advanced Roofing Co is currently rated 1 overall out of 5.
No, Advanced Roofing Co does not offer free project estimates.
No, Advanced Roofing Co does not offer eco-friendly accreditations.
No, Advanced Roofing Co does not offer a senior discount.
No, Advanced Roofing Co does not offer emergency services.
No, Advanced Roofing Co does not offer warranties.