Snooty Pooch

One year ago I made my first grooming appointment with Snooty Pooch. Since then, I have been taking my small dog on a monthly basis and my big dog a couple times a year to get groomed here. I did have a problem with this business on my very first visit. I showed up on time and no one was there. I called the business phone & her cell phone, but no one answered either one. My dog & I ended up going home bewildered. Since it was my first time there, I gave her the benefit of the doubt & called the next day to reschedule the grooming. Julie apologized and told me that there was a problem with her car. She also said they have problems with the business phone so they really use their cellphone for business. I continued to take my dogs there. Each time she would take hours to groom my dog. It was a long wait for my senior dog, but I liked Julie & Anthony so I still went there. Fast forward to three days ago. Appointment was @ 11:00 and I went @ 10:30 because I had a doctor’s appointment that I had to get to. Again, no one was at their business. I left a message on her cell phone. I drove back @ 10:45 & tried again. Still no one there and no replies to my voicemail. I took my dog home without a groom. I called Julie the next day & she apologized for not being there. She said she had to go to the doctors, and thought that Anthony had texted me to reschedule. She also said that Anthony thought that she had texted me. Again, I forgave her and was able to make a new appointment for today @ 11:30. She was actually there when I arrived. Julie again repeated her apology & I told her that I understood how life can be. Lack of communication between husband & wife is a common problem. I offered to help her set up a different way of making appointments. Also, I told her that she could have responded to my voicemail & she said she never even heard it! I don’t believe she even checks her cell phone at all. Suddenly, her personality just switched & she started screaming at me. She said I was always mean & nasty to her which is so untrue! I adored her so much I gave her a big dog statue for her waiting area. I also gave her & Anthony a special check at Christmas so they could go out to eat. I’ve always gone above & beyond with Julie. Her outburst made me ask her, “What did I say?” Julie was so out of control, she just kept screaming, “Get off my property!” She went outside carrying my dog without her harness or leash on & put her in my car. She also threw a check at me. I told her that it was not my check. She got even madder & came back & grabbed it. I don’t understand her behavior, especially for a businesswoman. How can she keep treating her clients like this? There is definitely something wrong with this business. Stay away. I would not trust them to take care of my babies, with insane behavior such as was exhibited today.

wonderful service & kind caring staff

unknown

She got a blueberry facial and got groomed and clipped. They had really good customer service and made sure that my dog was comfortable. They did a really good job listening to what we wanted. My dog seemed very happy to be there. It is a little more expensive than other places but they provide a higher level of customer service and quality of service.

The pricing is normal. We have had bad experiences at other dog groomers, because a lot of dog groomers shock the dog. They aren't used to be put in a cage. They have a room so the dogs can walk around. If the dog has an accident, they clean it up right away with no problem. They are very conscious. They work with you to arrange a good time. They take the extra effort to make the dog feel comfortable. It is a place to take any type of dog so it doesn't get stressed out. I have been using them for 3 years.