QUALITY STONE VENEER

They assured me that I would get the stone delivered by a certain day and time. They did not. I had to pay 3 contractors an hour to sit there and wait. I called the salesman and left a voicemail asking for a partial refund to compensate for the contractors waiting. He didn't even have the intestinal fortitude to call me back himself. He got a lady in the office to call me and tell me they would not refund any of my money. I requested to talk to a manager. She said the sales persons manager would call me beck. He did not. I am disputing the charge through American Express which is how I made payment. I will update this review if the company decides to do the right thing. The details. I needed to match the existing stone on my house to make some repairs to stone veneer. I found out Quality Stone Veneer was the company that manufactured the stone. I called a salesman named Scott about 3 weeks before the project to order the exact stone on my house. He told me they could get the stone and ship it to their Mooresville location about an hour from my house. We were trying to get an estimate of how much stone we would need and he told me once he did that we would get it ordered. I told him it was really important to get the stone to their Mooresville location no later than October 2nd that the contractor I was using would be picking it up as he passed thru at 8:00 am. Several days went by and I did not hear from Scott. When he finally called back, he said that they did not have any of the exact stone on my house but they were looking for an alternative that would be a close match. I told him that as long as it was close it did not matter, I just want to get it ordered so the project gets completed on time. It drags out until about a week before the project and he finally gets a stone ordered. He assured me it would be there in time. He called back a day or two later to tell me a fork lift broke down at the location and they will have to ship the stone on the morning my contractor will arrive. He assured me it would be there by 7:30 to 8:00 am. My contractor arrived with his two workers and waited until 9:00 am for the stone to arrive. I paid 3 people for an hour to sit there.