Lake Norman Tire & Auto Center

"[member name removed] came in twice prior to receiving any repairs to receive a quote and complete review of all work to be preformed. We gave [member name removed] a written quote prior to him ordering his own parts for us to install. Many shops will not even install customer's parts but a Lake Norman Tire has no difficulty helping out a customer looking to save money. [member name removed] must have agreed to the pricing because he ordered all of the exhaust system from an unknown supplier....and them brought the parts and vehicle into Lake Norman Tire to have them installed. Prior to installing the purchased exhaust system [member name removed] had gone out and purchased..... we once again confirmed the total cost of repairs. The issues arose when [member name removed] came to pick up the vehicle...after the installation was complete. [member name removed] requested that we raise up his vehicle so he could review the repairs....he also asked that we return the converters and muffler that we removed from the vehicle ....which we placed in the bed of his truck. Upon cashing out the invoice..... after all of the estimates.... he started to tell us in VERY LOUD terms that he felt we should have charged him less. I (Ken Silverman the owner of Lake Norman Tire) showed him the Mitchell Labor Guide (the standard automotive repair labor guide that most automotive repair facilities us to quote labor charges) and how we were HUNDREDS of dollars below the estimated recommended guide for the installation of those parts...and that discount was reflected on his receipt. [member name removed] proceeded to state that "Just because he had an accent I shouldn't consider him backwards"...That I probably overcharge all foreigners.....that I was a raciest! He made quite a scene....I asked him to leave. At Lake Norman Tire.....we do absolutely everything we can do to make sure the customer know what they will pay BEFORE we do ANY work on their vehicle. WE WILL NOT WORK ON A CAR WITHOUT PREMISSION....and in this case, we gave him multiple quoted prior to him even ordering the parts from his own supplier. This man continued to negotiate well after the work was completed and then started throwing the RACE card around. As an Angie's list member, let me assure you his testimony is not an accurate depiction of the facts."