DECK PROS

The service was very good. We had some problems with them finishing the construction which created scheduling ambiguity and confusion. It also took much longer than it should have, roughly three months to complete the deck. Other than that we're happy with the work that was provided and the quality of the deck is good.

N/A

This was the easiest possible process I could have imagined.  I already had some plans so they just gave me a quote, timeframe, and went to work.  They worked VERY quickly and the quality was impeccable.  The board spacing was good, the deck screws were sunk below level (so you don't feel them when walking barefoot), the wood is great quality, the edges were all smoothed and sanded.  I can't think of a single complaint so far.  I would use them again in a heartbeat and I would definitely recommend them for deck work.
They were also the most competitive price for a natural wood deck and I received quotes from 4 companies.

Perfectly.  Couldn't have been better.

The project was quoted properly and came in on budget. The work was done on time and looks great. We had one problem with the lighting but they came right out and repaired.

My overall experience was extremely positive.  Ray is trustworthy and easy to communicate with.  He was flexible with us as we had some design changes (upgrading the wood, hidden fasteners) that changed the project scope. 
I couldn't be more pleased with the overall results!  The deck blossomed to an amazing outdoor space.  His workmanship was incredible.  We couldn't be more pleased.

I was very pleased with the work the company did for me. I met with Ray,explained what I wanted to do, and he made a few suggestions including changing the type of board I should use to replace my existing deck floor. We agreed on a date and he and his crew were there on time and completed the deck and porch in two days. They cleaned up everything very good. I had one minor correction I wanted Ray to make. He agreed and made the correction the next week. My experience with Ray and his company was a good one.

Pretty happy overall.

It was like $4-5,000 and we kept adding things. The owner was very personable and all the people worked for him. He didn't use subcontractors. They were conscientious and cleaned up after themselves. We had a good experience but a couple of things have happened and we've called them back. They have been dillydallying in coming back to do them. Sometimes he calls but sometimes it is days later before he shows up. We would use them again, but we would firm things up regarding timing.

They started right before Christmas and when we started to get a lot of rain. They came in and removed the old deck in one day. Even with all the rain they finished up so that we could actually use our new hot tub in our new deck New Years Eve. They kept a clean organized work site. Ray checked in on the job every couple days. I also asked for a change for two wood gates under the deck during construction and they did a great job with it. I would highly recommend Ray and his crew. We love our new deck and the planning and construction went great, even with all the rain.

We began looking for a contractor on Angies list and collecting information and estimates, meeting with several people before making our decision. When we met with Ray, the owner of Deck Pros, we were immediately impressed with his level of expertise and professionalism. He quickly conceptualized what we wanted and drew up his proposal accordingly, making a number of very helpful suggestions that not only saved us money but gave us a better end result that we otherwise would have attained. We were very struck by the standard of quality that Ray holds himself and his people to, and his people are very skilled and friendly. There are so many choices when it comes to hiring a contractor for a project like this ... we did our homework and it paid off. As our project progressed, we became ever more impressed with the quality of work (and attention to detail) our project was receiving. I could easily see how hiring the wrong company would've resulted in a very different end result. One more thing: before beginning our project, we reviewed a number of pictures Ray gave us and chose one in particular we liked and said: make us one like that ... guess what? He did!! In fact, ours came out even better than the picture. Read Ray's reviews... they (like his work) speak for themselves. Deck Pros LLC rates a solid 5-STARS!! - HIGHLY RECOMMENDED!

We met with Ray to get ideas and an estimate for replacing our very small deck. He listened to our thoughts on the project, answered all our questions, took measurements, and gave us his ideas on the design of the new deck. We had a design plan and estimate from him within a few days. We decided to go with Deck Pros after comparing all aspects of the job with another estimate we had gotten. We are very happy with the new deck...it is beautiful! Deck Pros did a great job!

They did the deck and they also extended our fence by two or three panels putting a gate on the end. The work was pretty expensive for what they did. It took about a month 1/2 or two months. It took ridiculously long. First they built the deck and then they had a huge problem with ordering materials for the gate. They told us they were getting the run around from the fencing company. I understand they were going through another company to order the materials for the fence. It was a real fiasco. Finally they did get the material and they said they could get a subcontractor to build us a piece for the fence but it would not match. I said no I would much rather wait a couple of weeks to get it right. So we did. The project did end up taking much longer. The deck looks wonderful but the fence we are not too impressed with. They did not really level the pieces they put on so they are crooked. The door to the fence does not really match up with the height of the post to work with the latch. We have problems with it and it just does not work right. They really did not follow up. We had to call them all the time. They did not ever call us. Overall we did not have that great of an experience with them. The deck does look great though. They are not a fencing company. The name says it all; they are pros at decks. I do not feel they should not accept jobs that they could not deliver. As far as accepting the fence part of the job they should not have done that. They should have referred us to a fencing company. That was our main pet peeve about them. The deck I would rate as an A but the fence I would give a C. It is not a cookie cutter square deck. At the first consultation they gave us a lot of suggestions for how to design our deck with an odd shaped back yard. They made it very custom and something that would really meet our needs. That is something I really appreciated.

I'm very pleased with the design, price, and finished product. Most proposals on replacing my old worn-out deck were fairly plain and cost the same or more. Ray took my desire and made a beautiful design with angled corners, a nice staircase, and diagonal floorboards. I wanted built-in benches with backs around the side and he made a better bench design than I had previously and he had done before. I wanted composite and he suggested EverGrain which is rated well in Consumer Reports. The carpenter suggested I add metal railings which look really great. The carpenter that actually did the work was nice and very good, probably better at construction than Ray who was more of a we-can-rig-up-something guy. He had me pay exactly the original estimate (plus agreed addition for the railings) in installments as constructed, even though the bench construction took longer than he expected. A few last details took a little while since he had trouble finding someone to hook up the gasline to the grill. This dragged on for a couple of weeks but, to his credit, he did eventually follow-up and finish up.

Ray, the owner, came out to take a look at my project which I had already started(demoed about half the deck already). I explained to him that I was trying to take on this project myself to save money, but I could see that it would take me far too long to do since I had many other projects going, and I wasn't exactly an expert on deck building. I explained that I wanted a high quality deck constructed from Brazilian Ipe, but I was on a tight budget. I requested that I receive a very itemized quote so that I could tweak it according to my budget. Ray was very flexible and transparent when quoting services and materials. He walked me through the process step by step. He was also very willing to do only parts of the job that I requested so that I could save some money. They required 5% of the total to start the work. Once we agreed on a contract, he began work about a week later. Once work began, they were always there right on schedule. The only delays were weather related. I have a home office, so I was able to watch and ask questions about some "hows and whys" during construction. I had a few suggestions and requests which they completed to my specifications. Many times during a project like this, things that look right in your head don't exactly look right in real life. They guided me through these situations with their experience an know-how. When they left, it was like they were never here. All scraps and materials were cleaned up and disposed of. Even during the project, they would tidy up each night before they left. His crew was very clean and courteous throughout the project. When Ray came out for the final walk through, he noticed that one board was slightly uneven(I didn't notice it)and told me they'd be by to adjust it. I have to say that I am very pleased with Deck Pros. For the price, I feel that I received a bargain on the quality of work that was done. It turned out that because of the price, I didn't have to do any of the work myself. This deck oozes precision and quality. I am very happy with my deck and can't wait to entertain guests come Spring.

Their price was a little on the higher side, but it was fair. They were very responsive. They readily returned my phone calls and answered all my questions. They were punctual. They knew what they were talking about.

Overall, it went very well. They were helpful and easy to work with during my constant design changes. The new deck area was small and tight work. The deck is solidly built. Jeff was prompt and always there when he said he would be. Very professional in his work and never failed to ask questions if he was unsure of what I wanted. Everything was done as promised and all debris completely removed. Great job!

We chose Deck Pros after getting several proposals and estimates. Ray and his staff were very professional and personable. From start to finish they walked us through what we wanted, how to get the best result, value, etc. Everything went very smoothly, and we're very pleased with the outcome. Highly recommended.

It was fine.

Two young men arrived early morning and began removing existing rails. Lumber arrived while they were doing this. I explained they might run into sprinkler heads when they dug post holes. This was done with no damage to the underground irrigation pipes due to careful digging as they came close to the pipes on one post hole. By 3:30 the job was done and the addition looked terrific. Rail face boards were arched to match the existing deck. Half inch holes were drilled to accommodate tiki torches. This was not in the contract. The young men asked more than once if I was happy with the result. I ran the sprinkler system, everything was fine. Friday morning old deck material and pieces of new lumber used in the job were removed. The job site was immaculate. I recommend this company because of the quality of materials used, the work ethic, and how the site was cleaned up. And, by the way, this company had the lowest of three bids, all of which are on Angie's List.

They did a great job. They built a nice deck. They were responsive to any problems that occurred & corrected them right away. I would recommend them & I would use them again.

Deck Pro started the project during the 2nd week of July 2007. The deck was complete as far as the carpentry work by the end of July. Deck Pro's carpenter "Rob", did an outstanding job on the construction of the deck. The final phase of the construction was to wrap the deck posts in a cultured stone. We soon found out that the contractor did not have the resources to be able to complete this last stage of construction with the stonework. At one point Deck Pro had the carpenter "Rob", wrap some of the columns with the stone, and he did a great job. But, halfway into the job he was pulled off, and the job left unfinished for a month or more. Eventually toward the end of the year, the columns were completed with the exception of the capstones. I was told early on that there were matching capstones for this cultured stone which turned out not to be true. Caps were fabricated and the deck finished in Dec. My patience was exhausted because of the time it took to complete this job.

The end product was of excellent quality. They worked with me throughout to create a customized job. Overall, the building experience was frustrating and drawn out. The project took 7 1/2 weeks to complete vs the 1 1/2 weeks originally communicated to me by Ray. Rather than checking on supply availability for materials shortly after contracting the job (about a month in advance), Ray waiting until the last minute to order the needed supplies and ran into backorder issues. Rather than taking accountability for the delay, the suppliers were continually blamed for the delays. The crew building the deck was unprofessional and not very courteous. Trash was continually left in our yard throughout the 7+ wks. This caused problems for our dogs eating the scraps and getting sick. During the building process the crew continually left the backyard fence gates open and then yelled at my wife when the dogs escaped. As much as we love the end result, the overall experience was horrible.

We were out of state during the actual construction but Deck Pros sent us pictures via the internet on a regular basis to keep us involved and up to date on their progress. It did take awhile to complete this large job plus they knew we were in no rush as we had not yet moved in. The room itself is excellent and exactly what we wanted. It is actually the showplace of the whole house. We could not be happier or enjoy this room any more than we do.

We are very satisfied with the amazing job these guys did for us. We have had so many people compliment our new deck and porch and we do not hesitate to tell them exactly who built it. We had a pleasurable experience with them. Everyone we dealt with was so polite and kind. The overall quickness matched with the amazing craftsmanship from these guys made the experience perfect.