Tyson Services Inc

Well. It needed some freon.

I am very pleased with Tyson Services. I have been a member of Tyson’s Loyalty Club for years and they have serviced and repaired my 17 year old 3 ton Ducane heat pump/AC unit twice a year for years. So when this unit died, I contacted my Home Warranty service and then called Megan at Tyson. She handled all the details with the warranty company, who are not that fun to deal with sometimes, so they could find an equivalent replacement. She had to dog them at times to keep things moving and kept me appraised every day. Once the home warranty company delivered the units to Tyson Services, Tyson came out THE NEXT DAY to take out the old unit and replace it. Steven and Peter did a great job and I’m back to comfort in my home. Now the home warranty company didn’t pay for everything but coupled with my Tyson Service loyalty club discount, I probably paid about ¼ of what a replacement would have cost me. We owe a lot to Tyson for maintaining this old off-brand unit and extending its life and we owe Megan a lot of credit for her perseverance in literally bring this replacement home. Tyson Services have treated me fair and their response over the years has been very good. I would recommend them as a team that will take good care of you.

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amazing company. They came out as soon as they could. Had my unit fixed within in 30 minutes. Would recommend then to everyone i know.

I had a freon leak and they tried to sell me a new unit, when I didn't need one.  Haven't had them back since then.  They put a little bit of freon in the unit to get me by.  They were out here right away.  When you try to sell someone they don't need that's not good.  I'd tell my friends and family not to use this provider.

They are very good. They have been servicing our units (3) twice a year. We have been very happy with them, and I would highly recommend.

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I've used them for three years.  It's always been very good.

They're very dependable, they show-up on time, all their technician's are polite, and very clean service and tidy.

Mr.Tyson himself came out knowing i had a 4 year old and disabled in-laws. They were every business. So Mr, Tyson told me he would come out to help me cause temp. Were so high. He came out and within 30 minutes he found the problem , he fixed it and had out AC back up and going in 1 hour. He was ever nice and was able to help my family. He even worked with us on the money. This company is an amazing company. Because of Mr. Tyson i bought their Comfort Club Membership and save even more money. Every time the come out they are professional. They clean my unit ever 6 months and they left me know ahead of time if their is a problem. They are hard working, it is the best company i have had come out to my house. I will always use them. They care about their customers and are willing to do whatever it takes to take care of their customers.

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Nothing but problems after problems. Poor customer service. Would not return phone call. Had obvious lack of knowledge diagnosing problems and issues. I had to contact manufacture of equipment and was referred to a different company. Poor installation at best. Replace one thermostat, one furnace motherboard, soldering not done correctly resulting in leaking refrigerant, furnace vent not installed correctly, drip pain leaked damaging bedroom ceiling. Never had their own work inspected by City or County. I doubt that it would. Paid for high quality equipment. $11,000.00. Nothing but problems with installation issues. NOT accredited with the BBB as their webite states. However I will follow up with them as well as the North Carolina State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors and the Union County Fire Marshall's Office to file a report regarding possible Co2 Carbon-Monoxide leakage into home. I have a small child. Contacted them today regarding y concerns after having to pay another company several times for service calls and repairs. I was advised it would be two days before someone would come out to observe these obvious concerns, problems, and possible safety concerns. [*** Link removed ***]

Horrible. Tyson was referred from my home warranty company. The company took nearly two weeks to schedule an appointment. The first technician checked freon levels and said the entire system would need to be replaced to make the house cool. This was a ridiculous and outrageous diagnosis for a five year old system. I called Tyson and voiced my displeasure. They sent a second technician who they said was "their best" and "better qualified". This tech looked at the interior air handler--never looked at the outside unit--and determined I needed to replace the zone control system in the house to make the system work. Given the bad experience with technician #1, I was suspect at technician #2. So, I used Angie's list to research another HVAC service company for a second (third) opinion. The next company diagnosed the problem as a bad capacitor and too much freon. After about an hour of work, the system is now functioning better than ever. Given a choice of companies, avoid Tyson at all cost or proceed at your own risk.

They got the ac unit back running and checked it to make sure it was in perfect running order.

 The first available appointment was not for over a week from the date of my claim.  The weather was getting warmer so I could understand the long delay for an appointment.  The technician called on his way and was actually early which worked out well.  However, once the technician was here, he diagnosed that the unit was low on Freon but did not explain what was causing the Freon leak.  He also informed me that he was unable to fix problem and left without providing any details or next steps.  It is now 90+ degrees and the air conditioning unit is not cooling the house.  This is not the service that I was expecting. 

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I used a home warranty to get referred to Tyson Services. They were EXCELLENT! They came right out for my issue, gave me all the options, and helped get a new heat exchanger (that was luckily still under warranty). The only thing I paid was the $100 warranty deductible. Pretty awesome!

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