Rocks Appliances

Brought a basic GE dryer up after changing the belt to address a screeching noise. They told me the belt was an inch too short, fine, cool. My belt was $9.99 this would be $28.99 after a $32 checkout fee. Authorized. Called me back, pulley's shot, authorize another $11, no prob. Now power cord is shot, power switch is shot. Up to about $148. I really need this dryer back, no problem sigh, do it. Calls back half hour later, Timer is shot that's gonna be another $94. Ok. lol I just washed some clothes and need a belt put on. What do you have to sell? They got one for $225, not as good as mine, but ready to go. Ok, I'll be up there in 15 minutes let's do it. Pull up 14 minutes later at 5:33, no one there. Left me in the dust. Went to Re-appliance and bought another one for $200 much better. Now I'm sitting here thinking I just got my GE dryer stolen. I'm told this Rock guy is a good guy, he needs to have a more active role in his business, supposedly on commissions and government. I hope he's a good dude but his business he left in the hands of others completely sucks. I own a small business and love them, but this is not how we do each other in this part of NC.

Initially, they were nice - had to wait a while for appointment but that was ok. After they completed the maintenance on the fridge, it was having more condensation on the inside than before. I have called back 3x to try to get this corrected and spoke with one of the receptionists every time. They say they are giving my information to rocky but no one has come by or called me back. I will be calling someone else next time - don't need to be treated like that.

unknown

We've used Rock's Appliances many times over the past twenty years but have not reviewed them for this List before.  They are always wonderful to work with, knowledgeable about repairing appliances or re-installing in new locations, and reasonably priced.  They also sell/install new.  The entire staff is courteous and patient with questions and schedule changes.