America First Heating & Cooling

My wife is usually there when they come, but It's usually one of a couple of people that come out to perform the service.

They had quoted me between $700-900 to have the unit replaced. I called another company to get a second opinion and that company, in short, told me that everything America First had told me was garbage and the replacement wasn't necessary. The other provider found out that a hornet's nest was causing a blockage which he removed free of charge and the system was fine.

This was actually the second occasion that America First misdiagnosed an issue with our system so we decided to cancel out maintenance program with them, however they did not respond to repeated phone calls. I also filed a complaint with the Better Business Bureau and the Attorney General's office, the company didn't' respond to either of those inquiries so the Attorney General's office advised us to take them to small claims court.

Same as above.

At the time I liked that the owner was coming out; he was very knowledgeable but apparently he is not with the company any more so I think my rating may change the next time I deal with them. I am on an annual contract with them and I plan to use them again in the future.

I have used these folks over the years to keep my aged system running, but this last check it was obvious the time to replace my system had come. Doug and Chuck gave me what I found to be a fair price on a much more efficient system that I hope will save energy dollars for years to come. From start to finish Victor, Steve and Mark came in and went to work. They were conscientious, professional and thorough. The install took three days to complete since new ductwork was called for. For the first time in 12 years the heat in my ranch style home is comfortable in every room, no cold areas. very pleased and I would highly recommend.

We were impressed by the knowledge and professionalism of the installing team. You can rely on them for giving you professional information. They are not willing to up sell anything. They lay out options for you, in the circumstances where you have options. They tell you the pros and the cons when you make a decision, rather than trying to push the most expensive option on you. I would use them in future.

THEY DID NOT HAVE THE PART I NEEDED IN STOCK, AND THEY ORDERED IT FROM THEIR SUPPLIER. THEY SAID IT SHOULD BE IN ON MONDAY. THEY SAID IF IT CAME IN EARLY ENOUGH THEY WOULD INSTALL IT THAT DAY, THE PART CAME IN ON MONDAY AT NOON. I ALSO HAVE A SERVICE CONTRACT WITH THIS COMPANY. I HAVE USED THEIR SERVICE SINCE 1999 AND I AM VERY DISAPPOINTED WITH THEM. I CALLED THEM ON MONDAY TO SEE IF THE PART HAD COME IN AND THEY SAID THAT IT HAD, BUT THEY WERE IN THE MIDDLE OF ANOTHER JOB AND WOULD NOT BE ABLE TO COME OUT. IT WAS GOING TO BE VERY COLD THAT NIGHT, AND I WAS NOT GOING TO TAKE NO FOR AN ANSWER. HE COMPROMISED AND SAID HE WOULD COME OUT IF I PAID THE AFTER HOURS SERVICE FEE WHICH I AGREED TO. WHEN I BROUGHT UP THAT THERE WAS NO POINT IN ME HAVING A SERVICE AGREEMENT, HE SAID THAT THE SERVICE AGREEMENT WAS FOR MY BENEFIT BECAUSE HE WOULD NOT MAKE ANY MONEY OFF OF ME BECAUSE I HAVE A NEW SYSTEM. I PURCHASED THE SYSTEM FROM HIM APPROXIMATELY A YEAR AGO!! I'LL NEVER DO SERVICE WITH THEM AGain (company name is ALLADIN (not America's First Heating and Cooling)