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The Pool & Spa Store

Founded 2011 • With Angi since September 2011


(2) Verified Reviews

Business Details

Phone Number


914 Yadkinville Rd

Mocksville, NC 27028


Family Owned & Operated

Verified Reviews

A few reviews for this pro...
Janis Y.
We continue to have problems, so honestly, the service was never completed. Mr. Kitchel probably believes he was done in May, 2013 which is not true. Contract price was $36,740 but unplanned add-ons totaling thousands d/t poor planning substantially increased the price as we progressed Ken Kitchel purchased the fiberglass pool we chose from Tallman Pools in Georgia, a great company who offers a quality fiberglass pool. As a statement of fact, Mr. Kitchel instructed all subcontractors during this job, even though he's now saying "they" were not his responsibility. Really Mr. Kitchel??? He was the one who told us we could save money by contacting subcontractors nearby to work. Who did he think was going to direct them??? First major problem which is haunting us now, the hole was dug too low, but he placed the pool in it anyway. Even the guy from Tallman Pools who delivered it said it was too low. My husband is a 100% war wounded Vietnam Veteran - Mr. Kitchel suggested we get steps (!)...not really an option and he knew that. WE paid ($2100) the next day under Mr. Kitchel's direction to have it crane-lifted out of the ground, back filled to get the pool at ground level, and set back in the ground the second time. He said he pulled some strings and did us a big favor to get these folks back............a favor???? Rather than the professional standard, of which Mr. Kitchel apparently does not partake, would have been to place an adequate and firm SAND base for the fiberglass pool unit to settle in to. Mr. Kitchel simply lightly dusted it with the leftover sand AFTER first pushing back in the dirt which was previously removed - the dirt containing rock and clay - stating he doesn't like to do that....but did it anyway!!! Why didn't he buy more sand???? Such an inexpensive way to do the job right the second time around. Remember we paid $2100 to rectify the wrong and to get it right. In HINDSIGHT, WE SHOULD HAVE THROWN HIM OFF THE JOB THEN and saved ourselves the mess he created and left us with. Guess what - OUR DREAM POOL HAS SETTLED AND CRACKED!!!! Not the fiberglass, but the whole fiberglass unit has sunk down and pulled away from the tile work and cement decking leaving GAPING CRACKS. Additionally, and because of Mr. Kitchel's poor planning at the beginning, we had to have built a retaining wall, ($2500) under Mr. Kitchel's instructions to the subcontractor. Mr. Kitchel promised it would be a seamless blend using the same product he was placing on the decking surrounding the pool. Because I stated the quality of the work was not what he promised, he angrily signed an addendum stating in his own words:...."If wall guy does not fix I will and then I will file a lawsuit against the wall guy to cover my costs to fix." Sounds to me like he was managing the work if he wants to sue the guy - didn't know Mr. Kitchel was the litigious type who settles his problems in court....that in itself tells a story. Mr. Kitchel also made the ridiculous statement that since he's the last man standing he'll get stuck with the blame.......gee, you think so Mr. Professional Pool Builder/Contractor????? He also facilitated the purchase of a pool dome ($6100) which he promised he would install for us this fall (now), nominal costs involved, but we're not holding our breath for follow through on that promise either. Someone is coming out to install this dome, which Ken purchased with our money and promised to set up, for a fee of $800. AGAIN, not what we were promised or bargained for!!! Overall, this pool installation has been a nightmare. Unprofessional. Disappointing. Extremely poor workmanship. He is proving himself belligerent and without responsibility for his work. MR KITCHEL WON'T CALL or EMAIL US to ADDRESS the PROBLEMS he has left us to deal with!!!! We have tried repeatedly. I know for a fact the profit from this sale /job was substantial - but he is not a professional and has simply taken our money and left us with his problems d/t poor workmanship - he says that they are not his problems...................Really Mr. Ken Kitchel??? Do yourself a favor and stay far away from Ken Kitchel and The Pool and Spa Store in Mocksville, NC.
Description of Work
Ken Kitchel of the Pool and Spa Store installed a 14' x 32' in ground pool .
pool cleaners
Lucinda J.
As i have already stated above, this company does not do what it says it will and counts on the homeowner not to pursue him when he refuses to fix his shoddy work. I really can't afford to pay my attorney to take him to court. I also am not living in the house anymore although I do still own it. i am a retired single woman on a fixed income. I guess he saw the perfect victim to take advantage of.
Description of Work
I ordered an above ground pool from the Pool and Spa Store in Mocksville, NC. The Pool Store owner said he could put it where I wanted it with an extra cost of digging down to level it. He said he would put sand under the base and it would be fine. He did this after much prodding as he was always "too busy" or had to leave. I said I wanted a refund if the work couldn't be done within at least of month from when he said it would be done. It was finally completed. I paid extra money to have the ground leveled and tamped so the the pool would stay secure. I also had to buy rock to back fill the upper end of the pool per the Pool Store owner's specifications. He said we had done an excellent job of securing the pool. About a month later I noticed that the downhill side had sunk. The Pool Store Owner, Ken said he would close it for the winter and let the pool settle as much as it would over the winter and he would fix it in the spring. Spring came and he came out and slid cinder block type flat blocks under the pool. It not only didn't level the pool, it damaged the pool liner and caused the pool to leak. This took place in May of 2011. He has done NOTHING to rectify the situation. The pool cannot be used. It was under warranty at the time and he refused to come back and fix it. I have called him, gone by the store, sent a letter and an email. No response. I told him I was contacting my attorney and he didn't care. What he has done is criminal. I thought I followed through like anyone should have in this situation. He just flatly refuses to fix it. There is no explanation why. I guess he feels he can just get away with it. I am now living in Costa Rica and my house in Mocksville has been on the market since May, 2011. The pool is a total loss. I'm out $4000 and have no recourse. The only thing I can do is write a report and hope others don't hire his company and get burned like I did. Of course since this has happened, others have told me they have had similar problems. I didn't hear about that until after the fact.
pool cleaners

Service Provider Response

Unfortunately this review is false. Our company would never inform a homeowner to wait for the pool to "settle". Ken Kitchel has been in the industry over 25 years and treats all jobs as if its his own. It is very sad that individuals would create a false ad. This ad also states that Ken came back to slide wood under cinder blocks however that is impossible to do for any underground pool. Again very upsetting to see a false ad posted.

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    2022 Super Service Award

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    General Information
    Free Estimates
    Eco-Friendly Accreditations
    Payment Options
    Check, Visa, MasterCard, Discover, PayPal, Financing Available
    Senior Discount

    Services Offered

    Commercial and Residential Repairs Pool & Spa Commercial and Residential Pool & Spa Sales

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about The Pool & Spa Store

    How is The Pool & Spa Store overall rated?

    The Pool & Spa Store is currently rated 1 overall out of 5.

    What days are The Pool & Spa Store open?

    The Pool & Spa Store is open:

    Sunday: Closed

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 9:00 AM - 3:00 PM

    What payment options does The Pool & Spa Store provide

    The Pool & Spa Store accepts the following forms of payment: Check, Visa, MasterCard, Discover, PayPal, Financing Available

    Does The Pool & Spa Store offer free estimates?

    Yes, The Pool & Spa Store offers free project estimates.

    Does The Pool & Spa Store offer eco-friendly accreditations?

    No, The Pool & Spa Store does not offer eco-friendly accreditations.

    Does The Pool & Spa Store offer a senior discount?

    No, The Pool & Spa Store does not offer a senior discount.

    Are warranties offered by The Pool & Spa Store?

    Yes, The Pool & Spa Store offers warranties.

    What services does The Pool & Spa Store offer?

    The Pool & Spa Store offers the following services: Commercial and Residential Repairs Pool & Spa Commercial and Residential Pool & Spa Sales