
Saye Specialty Electric Inc
About us
End-User Repair Service. NC State Licensed (#15450) since 1989. Four (4) employees. No subs. Charges an hourly rate inclusive of drive-up travel charges. NO Added Service Call fee. Commensurate overtime rate for after hours emergency service.
Business highlights
Services we offer
Residential & commercial electrical contractor, attic fans, bath fans, catv, ceiling fans, computer pre-wiring, fuse to breaker upgrades, hvac power wiring, interior & exterior lighting installation & repairs, kitchen & hot tub connections, lighting, lightning surge & ground fault protection, most electrical construction & maintenance items., troubleshoot & repair service calls
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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95% | ||
4% | ||
0% | ||
1% | ||
0% |
Contacted them to schedule a visit to deal with a number of relatively small projects. Their visit was promptly scheduled. Two electricians were sent out to deal with a few of the tasks, but one electrician was here nearly the entire day. They fixed some electrical sockets, replaced three large hanging lights and installed a range hood.
Work was completed in a day. Billing was done promptly and the cost was as expected. Both electricians were very professional and made us feel completely at ease.
ON TIME, PROFESSIONAL, SMART, AND AFFORDABLE......NEED I SAY MORE
Did a couple of small additional jobs promptly and quickly.
"I realize the total cost of job was perhaps higher than customer wanted. That is very consumerism-like The extra man was required to maneuver a large ladder into customer's high vaulted roof attic. The same flat hourly labor rate was charged to include 2nd man and we didn't charge any extra for return trip. On a side note - recently James returned to courtesy check a vibration that was not-repairable with current fan assemblies and advised customer the correct course to have proper thru-roof fan assembly installed."
"Without seeming overly defensive for all Bs on this report I as the owner of Saye Electric am compelled to respond based upon my / our best recollection: The customer required prompt service for an 'electrical inspection', which Jeff in truck #6 provided same-day within 2 hours. (a B for punctuality?) Jeff 1st checked the system voltage and determined pretty quick the primary issue was a distribution delivery under-voltage issue from power company's transformer grid that is not within our ability to remedy. Jeff advised customer of this situation and provided 1-800# for customer to contact the power co. as the account holder. (Preface note: whenever a customer calls the office and discusses the irregularities they're having and it seems like a power co. issue - we are very forthright to advise them to a. check if neighbors on same transformer grid are having similar issues and/or b. contact the power co. to check if any partial outages or rolling brown-outs in their area. In this particular customer's case - an 'electrical inspection' was requested without any sense of why.) While on-site Jeff did perform some spot - visual inspections of existing wiring and tightened all loose connections in the customer's breaker panel and meter-box. Jeff rendered appropriate billing and according to our office copy of field invoice and amount collected he wrote the invoice amount inclusive of the A/L $10. discount instead of a line-item deduct. The conversation about 'next time' discount doesn't seem like something any of our good tech's would say. They have my authority to make any billing / collection adjustments in the customer's favor whenever any issues are made aware. Jeff even went with customer to their bank ATM "off-the-clock" to obtain payment for our services rendered. So in theory for an hour's charge with discount this customer's job took Jeff out of billable play for upwards of two (2) hours which we absorb as overhead. I am also noticing the delay between our service (actual 6/28/12) and report date in November though not discounting the fact that the customer feels we didn't do as good as he/she would have liked. I am just not sure what else Jeff could have done any better to please this customer. We all try very hard to make sure every customer is taken care of and left satisfied. I maintain every confidence in every service tech. we have for politeness, professionalism, installation and repair knowledge to provide genuine solid customer service; every-time."
Licensing
State Contractor License Requirements
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