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COMPULSIVE CLEANERS

Maid Service, Post Construction - Clean-up, Ducts & Vents - Clean,

About us

Compulsive Cleaners was started here in Charlotte NC in 1986 by Sandi a housewife, and true compulsive cleaner and her husband Al, a quality control manager. This year is our 30th year of serving the Charlotte area! We are a small local business with about 9 employees. We are not a large franchise, and do not rush crews through your home. Our focus is on "quality" and not how many homes we can clean each day. Our procedure is to have the same person clean your home each time, this achieves very good peace of mind for all of our customers. We are proud to have been serving the Charlotte area for " 30 Years ". We are also very proud of our excellent employees, that are a cut above in our industry. We "Love to Clean" and would appreciate the opportunity to clean for you! Please check out our web site: www.compulsivecleaners.org or feel free to call Sandi at 704-573-1687, or email us at [email protected] Take advantage of our $35 off coupon.

Business highlights

39 years of experience

Services we offer

HOUSE CLEANING, MOVE IN & OUT CLEANING & RENOVATION CLEAN UP., SPRING CLEANING

Amenities

Free Estimates

Yes

Reviews
4.8108 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
9%
3
3%
2
1%
1
0%
Showing 1-25 of 108 reviews
Eva M.
Aug 2017
5.0
Yes, I recommend this pro
It went well. Catie was prompt and did a nice job throughout. House smelled great!

Teresa M.
Jun 2017
5.0
Yes, I recommend this pro
$142
A lady runs it out of her house and she’s got about five people working for her. They charge us $142.50 for one service. We’ve been in this house for 16 years and we've used them the whole time we've been here. They’re coming this Monday, they come every two weeks. Usually one girl comes, the same girl comes every time and she stays two and a half hours. I have built pretty good trust with them. They get the house extremely clean. They clean everything, they do a very good job. It’s just my wife and I, so we don't make too much of a mess. So, it doesn't take them long to do it. They do a nice job.

Shenna P.
Oct 2015
5.0
Yes, I recommend this pro
$100
Donna our regular cleaner is very reliable and friendly. She does a good job making our home tidy.

Melody H.
Oct 2015
5.0
Yes, I recommend this pro
$75
Sandi is delightful to work with, her employees are prompt, courteous, and nice to work with. Any changes on either side to the schedule is easily accommodated.

Sherry L.
Oct 2015
5.0
Yes, I recommend this pro
$124
Very responsive to reguests, thorough, polite, pays attention to detail.

Sandi H.
Sep 2015
5.0
Yes, I recommend this pro
$100
J. comes in with all of her supplies and uses some of mine. She has a very efficient system to work thru my house. She pays attention to details and is very thorough. She's always punctual and trustworthy.

Judy F.
Jun 2015
5.0
Yes, I recommend this pro
$105
unknown

Bill G.
Jun 2015
5.0
Yes, I recommend this pro
$35
unknown

YOLANDA M.
Apr 2015
4.0
Yes, I recommend this pro
$175
unknown

Laura M.
Oct 2014
5.0
Yes, I recommend this pro
$108
We are very pleased!  Donna is always punctual and we have never had a single complaint.  I hope Compulsive Cleaners never goes out of business.

Cynthia H.
Jun 2014
5.0
Yes, I recommend this pro
$100
We were out of town - they let themselves in (via key code), did a great job cleaning the entire home, and locked everything up on the way out.  In the past they have been fantastic about letting my dog in and out during house cleanings.  They have always been on time, done a thorough job, and been willing to reschedule when I've had conflicts or needed a mid-cycle cleaning.

Matt S.
Jan 2014
5.0
Yes, I recommend this pro
$65
The work is consistent and well done. We have been working with them about two years now.

Richard P.
Jun 2013
5.0
Yes, I recommend this pro
$85
Nice people, good job done, easy to schedule when needed.  Will use them again beginning this month.

RAY S.
Aug 2012
5.0
Yes, I recommend this pro
They email me when they are going to be there. They are prompt and it has worked out very well.

Kim M.
Feb 2012
5.0
Yes, I recommend this pro
$65
I contacted Compulsive Cleaners per Angie's List recommendation.  They estimated a price based on my description of my home and soon scheduled a cleaner to come to my house and clean.  The amount I paid was the same as the estimate.  When I had to contact the office the owner, Sandi LeClair, couldn't have been more helpful.  My housekeeper, Kim, was always on time, did a great job and was very friendly.  Highly recommend.

RAY S.
Feb 2012
5.0
Yes, I recommend this pro
$65
My son was very pleased.  They did a wonderful job.  She was extremely professional, nice and did everything he asked.  He asked that she place his medications back in the exact same spot because he is blind and needs to know exactly where things are. She did exactly that.

Nell V.
Sep 2011
5.0
Yes, I recommend this pro
She was very thorough and hard-working.  She missed a few spots, like the corners and behind the toilet; however, I would like them to come back again.

Derik S.
Apr 2011
5.0
Yes, I recommend this pro
$80
I use them every month. They are very accommodating in terms of the scheduling. They are very receptive to feedback. Their work is very good.

Gary W.
Mar 2011
5.0
Yes, I recommend this pro
$85
Good job; the cleaner worked quickly and efficiently

Linda S.
Feb 2011
5.0
Yes, I recommend this pro
$77
Sandi was very prompt in returning my call and worked with me to arrange a time. She sent Michelle out to do the job. Michelle was very prompt, professional, efficient and did a terrific job! I'm pretty picky and usually do my own cleaning. I've had my house 'cleaned' for me in the past and have been disappointed - wondered why I wasted the money. But not so with Michelle! I was very pleased with her work and would definitely have her back again. :-)

Angela D.
Jan 2011
5.0
Yes, I recommend this pro
$200
They were prompt and on time for the job. They were very helpful and did a great job. I liked their services a lot and will use the same in future.

Sydney S.
Jan 2011
5.0
Yes, I recommend this pro
$89
I am very satisfied with them. I will be contacting them again. They are easy people to work.

April L.
Dec 2010
5.0
Yes, I recommend this pro
$75
I have been using them every week. My house is 4200 square feet which is quite large. The price is good. They do dusting, moping, sanitizing and vacuuming. They do wiping down of the appliances and the counter tops. They also do sanitizing the bathroom and counter tops. I have wood flooring and carpets in my house that they clean. Their price is very great. They send one person to do the work who stays for two and a half hours. She is great. I have been using her for three months. I would rate them good for their invoicing, communication and consistency in cleaning. They have been great and very easy to work with. My schedule keeps changing and they are very accommodating.

Walt S.
Nov 2010
2.0
$42
I contacted Sandi to hire her company to clean our house every two weeks. I reviewed with Sandi what rooms I wanted to have cleaned, and I explained to her that I was very picky when it came to the cleaning of our home. Sandi assured me that her staff would be able to meet our needs. I purchased $35 worth of cleaning supplies from the list that Sandi provides for her staff to use. The first person to clean our house did an OK job (we've had better and we've had worse). The dining room wasn't touched at all and while the kitchen floor was cleaned, it was not to the standard that we've had in the past. I paid for the first cleaning and used a coupon that Sandi offered for first time cleanings. I talked with Sandi and told her that I wasn't thrilled with the first cleaning. She said that she would send another staff member out to clean our house the next time and would make sure that they were clear on which rooms to clean. She also said that she wouldn't charge us for the second cleaning since we weren't completely satisfied with the first cleaning. I agreed to have another staff member come out to clean two weeks later. After the second cleaning- I decided that the quality of Compulsive Cleaners wasn't up to the standard that we had been used to with our previous housecleaners, so I called Sandi and told her that I didn't think that it was going to work out. Sandi apologized profusely and asked if she could make it up to us by having one more person come out to clean. I wish that I had said no, but I agreed. Two weeks later another staff member came out to clean our house. The quality was again OK- not great, not bad. But, she did leave a large blue stain on my pale yellow Pottery Barn slip-covered sofa. I was furious! It certainly wasn't there when I left in the morning, but was there when I got home. I called Sandi immediately. She apologized, offered to have the sofa cleaned, etc. I told her that I would take care of having the sofa cleaned and that I didn't want anything to do with her or her company again. I told her to send me a bill and I would pay for the cleaning, but that was the end of our business dealings. Sandi was very very insistent that we would not have to pay for the cleaning. Over and over, she said that she was sorry, and that she wouldn't send us a bill for the cleaning. I wish I had stuck to my guns after the second cleaning. I was able to get the stain out of the sofa after several tries. Yesterday (11/17/10), I received a bill in the mail from Sandi for $85. I immediately called Sandi to get an explanation. As of this morning, she has not returned my phone call. I am absolutely furious with Sandi, and I wish that I had never contacted her to begin with. I want a letter from Sandi stating that we do not have a balance with her and that she will not contact us any more. Steer clear of Compulsive Cleaners, you will be sorry if you hire this company!!!
Response from COMPULSIVE CLEANERS
"We are sorry this member rushed to judgment and submitted a negative report,before allowing us to respond in writing as she ask. During our 25 years of doing business in the Charlotte, area, we have never had a customer so difficult to deal with. Each time this member contacted us she spoke to us in an abrupt, demanding, and hateful manner, even though we repeatedly tried to please her. As you can see this member graded our cleaning quality as a "B" (above average). When she communicated to us she was not happy with our cleaning, we did not charge her, even though the cleaning was not a bad job. We also offered to clean her slipcover on her sofa, after leaving a mark on it, and she declined that offer. Several months later, while going through our books and sending out old invoices, we made the mistake of sending her an invoice for a cleaning we told her she would not have to pay for. As soon as we received her message, about receiving the invoice, we corrected the error. The next day we mailed a corrected invoice showing a 0 balance, and a written apology.There is a saying, "there are some people you just can't please", no matter what you do or how hard you try. We have had 93 member reviews on Angie's List, please read through them. Compulsive Cleaners has served Charlotte for "25" years. We have been featured in the Living section of the Charlotte Observer back in July 1992. We have been featured on channel 9 TVs Family Focus segment. We have received "A" ratings and Super Service Awards for the past 8years straight. We are very proud of our excellent business reputation, and know that having 25 years with an outstanding service record speaks for itself."

Bernie W.
Apr 2010
5.0
Yes, I recommend this pro
I was expecting someone from out of town and I was at work and did not have the time to get to it. They did a great job and if I needed someone on a regular basis, I would have used them. I needed a special one time cleaning and they did a good job. I felt that their price was fair for what work they did.
Showing 1-25 of 108

Licensing

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FAQ

COMPULSIVE CLEANERS is currently rated 4.8 overall out of 5.

Yes, COMPULSIVE CLEANERS offers free project estimates.

No, COMPULSIVE CLEANERS does not offer eco-friendly accreditations.

No, COMPULSIVE CLEANERS does not offer a senior discount.

No, COMPULSIVE CLEANERS does not offer emergency services.

No, COMPULSIVE CLEANERS does not offer warranties.