CHRIS HUNEYCUTT PLUMBING

"When I discussed the tankless water heater with this client, I gave her 3 options of brands. She chose Navien. This is one of the most technologically advanced tankless water heaters. However, it was also relatively new at the time, and like many new products, had some unforeseen bugs. I installed the water heater 2 years ago. About 6 months later, she called and hired me to replace a toilet, and everything went fine. A year after that, she asked me to replace a garbage disposal. Once again, everything went fine. It was 2 years after I installed the tankless water heater that it showed an error. Whether or not the manual said it, most plumbers, myself included, would recommend servicing tankless water heaters yearly, because there are so many more components on them versus a regular water heater, and a greater chance of lime and scale buildup. To the best of my recollection, I believe I did recommend she get it serviced regularly. I understand it is my word against hers, but I genuinely believe I did let her know about the servicing. I sent my brother (who is also a licensed plumber) to her house to check on the water heater because I was on a job far away, and, knowing how challenging it can be to not have hot water, I wanted to get it fixed as soon as possible. Troy admitted he may not have handled the situation in the best way. However, he did apologize to her before he left. Also, he was not an hour and a half late. I know for a fact he got there exactly at the scheduled time, and was able to quickly diagnose and fix the problem. After all of this, I tried to contact her and her husband at least 4 times wanting to talk through the situation. Her husband did not want to get involved. This client claims she should have checked Angie’s list before hiring me, implying there would have been some indication of what she calls my ‘dishonesty.’ However, at the time she hired me I had zero negative reviews. I take immense pride in being professional, hard-working, respectful, friendly and engaging with my clients. I am saddened this client has a wrong picture of me and my business. But I understand that is just how it is sometimes."