M&M Landscaping & Outdoor Living Designs

To put it simply, my grass looks worse now than before I hired M&M Landscaping. I did them 2 years to make my grass look better. They destroyed the grass in front of the house using their heavy riding mowers. I made it clear to Mike (the owner) when I hired him that I wanted a light, hand mower used in the front area since it was not too large to prevent damaging the sod grass. He told me he would, but this did not happen. I voiced my concern several times and even sent text pics showing him the damaged areas. His response was always "I'll talk to the guys" or " they are going to seed the area anyway." It was never professionally dealt with and the grass is half dead with major areas of raw dirt showing. The seeding did not help improve the area since they destroyed the new grass. In addition, sometimes they bagged and removed the leaves but sometimes they just blew them into the natural area even though I paid them to bag and remove the leaves. Also, if the weather was bad on the day they were to service your property, they would NOT make up that days cut at a later time. They would just skip the whole week even though I paid for a weekly cut. Mike's excuse was "we do have other customers and I do apologize that if we can't service them or you on their days we get pushed up." This was in contrast to my neighbors' grass cutters, who were out on the weekend tending to my neighbors lawn. If you want to try M&M Landscaping, do so but make sure there a is contingency plan for adverse weather on day you normally get serviced. Like I mentioned, I paid a monthly fee so no matter if my grass was cut or not, M&M Landscaping still got paid. Therefore, attempt to pay them only if you get proper service.

The following is a list of issues that I had with M&M Landscaping & Outdoor Living Designs, LLC when I used this company to build a pergola. When M&M Landscaping originally built my pergola they did not provide the same quality materials and craftsmanship that was used to build the pergola of my friend, a previous client of M&M, that was used as a reference. During the original quoting process I told them I wanted exactly what my friends had built (style, materials and craftsmanship) which they didn't do. I hired them based on their recommendation and the work that I personally saw done at my friend's home. From the initial build a large amount of the cross strips were split at the ends from the fasteners being improperly installed. Also, the cross strips were installed in 3 sections where the final section was only about 6" long making it look sloppy and less secure. The main support beam has a huge ridge (defect) that spans its entire length of the board. It's not a structural defect but it is unsightly and should have not been used in such a prominent visual location. In general the quality of the wood was poor, everyone of the 6x6 columns has cracks/splits. The center rafter does not line up with the center column which is a very obvious and unsightly mistake. I was not informed that my concrete patio slab would be altered during the installation. M&M Landscaping destroyed my patio where they cut into it to install the post (columns). Mike Iannacci, the owner of M&M Landscaping, promised that the new concert would blend right in and wouldn't be noticeable. This was not true, the concrete work looks amateur at best and doesn't blend in at all, yet another unsightly part the of the installation. My rain gutter downspout had to be redirected because of installation and M&M Landscaping used materials that caused the gutter to back up and leak and when they repaired it they used parts that didn't match my original gutters. In terms of customer service, Mike Iannacci the owner of M&M Landscaping started out fine. Face to face he seemed personable and even acted like he cared and understood my personal issues with being a quadriplegic and my recovery. M&M Landscaping was recommended by my good friends, so all things considered, I gave them a certain level of trust that I probably shouldn't have. As the process went on, I began to notice that when I brought up issues Mr Iannacci would explain the problems away with excuses and if they did actually come to fix the issue I had to send several reminders/request. This last request to repair all the split and detaching wood went on for 10 months. I sent Mr Iannacci multiple emails about this, the majority of which went unanswered. He claimed he did not receive my emails but it was apparent after our disagreement, about who was responsible for the cost of these repairs, that was not true because he showed me old emails to defend his case for payment. Mr Iannacci was simply making excuses for not responding. Furthermore, he tried to intimidate me with threats of putting a lien on my home, saying he would do what he had to do to get his money, etc. His overall tone was threatening and unprofessional. All that being said I still paid for the repairs because after reading over the old emails I didn't make it clear that I thought Mr Iannacci agreed to take responsibility for the poor materials and installation and do the repairs for free. Over the last 10 months I've sent so many emails and have had discussions with other contractors about the situation (who all thought M&M Landscaping should take care of the repairs), in the process I neglected to clearly communicate my change of heart about paying for the repairs, that I previously asked Mr Iannacci the owner of M&M Landscaping to quote. Again, I've paid the invoice in full but I feel it's my duty to inform people of the issues I encountered with Mike Iannacci and M&M Landscaping & Outdoor Living Designs, LLC.

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Called Mike to quote Leaf removal
We had our front culvert cleaned out with Leaf Vac, approx 80 Ft . Mike did a great Job