Gator Pools & Spa

Weekly pool service in Stuart, Florida. Pool is dirty with mustard algae and dirt on pool floor - called to ask them to step up service and got Tim Fyke who was rude. Wouldn’t call me - just very rude texts. If you want poor sloppy work and rude service, Gator pool pros should be your choice.

Mark has been our, "pool guy" for close to 20 years. This is the largest job he has completed for us, and as always, we are thrilled with the results.

There were some challenges installing the heat pump in my existing pool. Mark did a great job fitting it into a space constrained location. I was on a tight deadline and Mark worked me in even though it was a very busy time for him. I will use Gator for all my pool renovations in the future.

I hired a contractor to install a pool. When the liner was installed it was too big for the pool and was told the manufacturer messed up and a new one was on order. There was also problems with filter making loud noises and the plumbing leaking.Through some research I found that a new liner was never on order and when confronted the contractor refused to correct his mistakes. I was recommended to GATOR POOL and SPA's. Mark came looked at what need to be repaired , worked with the manufacturer to make sure the correct liner ordered. Redid the plumbing and correct the issue with the salt cell. I will definitely recommend Gator Pools to my friends and family.

I called Mark Saturday morning frantically explaining my situation as we were going out of town the next day! Another service had come out 3 days prior claiming they repaired my filter......they left me with tons of sand on the bottom of the pool, and sand still coming in through the returns. The Polaris was affected as well.
Mark came out first thing Monday morning and took care of everything! He replaced the filter, cleaned the pool and got the Polaris up and running! He kept in touch with me by phone explaining what was going on.
We got home today and everything is running smoothly and the pool looks perfect, thanks to Mark!
I strongly recommend Mark Barbee and Gator Pools!

unknown

Mark came very promptly, gave a detailed description of what work he would do, and a maximum time frame. All was measured with in 36 hours of our deposit. The material ordered and over 10 days before promised, work began
His crew was courteous, cleaned up everything and left no trace of being there, other than a beautiful new pool liner
Mark came by daily as it was being filled to check on it, make adjustments and took care of all sorts of minor issues, and went above and beyond He is a true professional. Polite, respectful, and proud of his work, as well he should be We had other calls out, with contractors, who couldn't bother to return calls or show up when appointments. Mark one of the people in the service industry of which to set the bar by. I would not hesitate recommending him to anyone in need of his service

 And what he needs to do to resolve the problem.  The breaker was more than he anticipated, showed me the receipt so I wouldn't have any questions or doubts.    I would highly recommend Gator Pool and Spa.

Thank you Mark for being honest and providing quality work.

He did a beautiful job on the work around the pool.  In the past he put in a sidewalk for me and did a great job with that as well.  I have use him for 5+ years.

There is little work still to be done. They guy was really good to work with. He stood by his work and he has done a really nice job. He is easily accessible and the quality of his work was really good. They worked relatively quickly if you can work on those kind of projects. I would use them again in the future.

Mark gave us a very good estimate that came in on the dot, assisted us in choosing liner and pavers, brought lots of samples by the house so we could decide,then installed new steps for our pool, new drain in the bottom, put in two hydrostatic valves where we had one, raised our overflow valve, put in appropriate jets and plumbing in the shallow end that were not appropriate from time of building the pool, put on a new diving board for us, installed new ladder in deep end, installed new skimmer because mine had a two foot crack in it, made a stone top to match my pavers to lift for the skimmer basket, removed old liner, removed old coping around pool, put in metal levelers around pool because my pool was not level at the top, put mesh on top of that to make sure the bullnosing would have something to attach itself to,  put foam on the walls of the pool, troweled down new bottom of pool with vermiculite, kept my existing light in the pool, meticulously placed bullnosing around edge of pool and placed screening then pavers down around pool in large area and walkways, paying close attention to correct runoff for water, cutting the pavers in lots of exact pieces to fit,  jackhammered up concrete where the pavers couldn't be placed directly on top of the existing concrete like at the gate, and did everything with a smile and great attitude.

They were fine and good. They came here when they said they were going to be here and they did it when they said they would do it and its working fine and I am very pleased.

Well, I was digging near my pool return lines and managed to hit one and put a crack in it. The problem of repairing it was compounded by surrounding tree roots and a concrete slab that was in the way. Mark took care of it all, replaced the cracked section of pipe, left me in better shape to manage encroaching roots in the future. What a relief to have the job done so well. Thank you, Mark.

last thing they did for me is replace my mother board. easy in easy out - as usual

High "props" for Gater Pools & Spas.  The pump on my system was failing and I ordered another.  I called Mark (after being referred by Carolina Pools & Spas) at 9 AM and he showed up a little after 10!  He replaced the pump, gave me some advice on maintaining my pool and is estimating refurbishing the pool.  This is an outstanding company to do business with and Mark does beautiful work.  Thanks!

Mark and his crew did an excellent job installing the pool.  He is very conscientious and takes pride in the work that is performed.  He has great interaction with his sub-contractors and his crew.  The pouring of the concrete was delayed a few days because of the weather.  Mark wanted to make sure there wouldn't be problems later on so we decided it would be worth the wait.  It didn't stop of us from using the pool.  He did a great job of cleaning up the area when he was finished and also had several good suggestions as to where the pool should be installed and the pouring of the concrete.  I would highly recommend Gator Pool and Spa if you are considering a pool, you won't have any regrets about the job or the contractor.  Mark is not only the owner of Gator Pool and Spa's but rolls up his sleeves and does a lot of the work, he is much more than just the sales person.

  Our pool is an in ground pool.  My husband put a fence post in popped it straight into the pool. He came out in 20 minutes and pool was fixed the next day.  He had to dig down to 3 feet make a large hole and replace the pipe. The pool company had to determine whether it was the main line or the return line or one of the other lines. So he had to close off certain things in the pool and it took him some time to figure out which one was broken. The pool had water and it kept coming up.   I would this company in the future. 

GREAT

Mark obviously takes pride in his business and his work. We were pleased with his knowledge of the project and confidence in being able to accomplish it in our first meeting. We were in somewhat of a time crunch; since he was referred to us by a pool cleaning company and he was rated “A” on Angie’s List, we didn’t hesitate to hire him as soon as he got the quote to us. Mark must have impressed tons of other customers this Spring because from the day we hired him forward, he seemed to us to be too busy to initiate ANY communication with us about our project. While he did answer or return each and every call we placed to him, he did not call us with updates as we waited for weeks and weeks and weeks for the project to finally wrap up on June 16th. He knew we needed the project finished by the end of April because we’d committed to hosting 4 parties and a family reunion at our house in May. When we did call Mark to press him on the status of the supplies and when his crew would be out to work next, they only seemed to show up maybe about 50% of the time when Mark told us they would be here. He never called before coming to do work. We hired him on March 22nd. His crew tore out the existing brick one week after we were told it would happen on April 19th. We assumed new brick was lined up and ready to go in after the old brick came out since he’d had a month to get the new brick. Not the case. The pool surround was brickless for about 6 weeks before work started up again in June (over a month after the agreed upon deadline). Our pool was full of sand for 10 days after the new brick was installed and grouted. He also seemed as though it was not common practice, but rather, an inconvenience, for him to offer samples of the materials he intended to use to complete the project. This was really important to us considering we were repairing an existing pool and needed to coordinate colors to look good with the tiles we weren’t replacing. Although the relationship between Mark and us was strained, to say the least, by the time the project was over, his employees did their best not to show it; we feel they didn’t let the tension compromise their work quality.

I chose them because they were the highest rated. I was gone when they came out so I never even got to meet them. But they did a very good job. I will use them again.

Although the weather slowed the process down a good bit, Mark and his crew did a great job. Mark was very patient with our decision process and gave us some good advice.

Mark was great to work with on this situation. Original pool manufacturer & installer would not come fix the leak caused during installation. Mark gave a fair estimate(not the lowest) and had the best plan of action for avoiding excessive concrete cutting and patching. He had to avoid some stamped concrete which limited his work space. Mark did a great job and left my pool area clean! He did a good job on the concrete patch. I plan on using Mark for any other pool issues that may arise.

Only high praise for Mark and his crew. I was having a terrible time with a new liner installation. My pool guy was who I had hired to do the job, but when the pool liner arrived and it did not fit; after having hired a "liner specialist" for 175.00 to custom measure. My pool guy suddenly was unavailable to help. Only after threatening a law suit did my pool guy bring in Mark. Wow, what a difference expertise makes!! He came out on at least three occasions, (NOT being paid for) and helped to re-install and fit the pool liner. He made a very bad situation better. I only wish I had hired him first. If I ever have any pool issues I will only call Gator Pools. I really appreciate all the time and effort into getting my liner installed and my pool up and running. Thank you Mark for saving summer for my family!

I CANNOT SAY ENOUGH GOOD THINGS ABOUT MARK BARBEE AND HIS CREW. THEY WERE THE THIRD POOL COMPANY I'D HAD OUT TO TRY & FIX MY LEAKY VINYL POOL. I HAD HEARD EVERYTHING FROM "YOU NEED A BIGGER PUMP" TO "YOUR POOL IS COLLAPSING, YOU NEED TO COMPLETELY REBUILD IT" (THIS WAS FROM ONE OF THE COMPANIES). THANK GOODNESS FOR GATOR POOLS! MARK CAME OUT VERY PROMPTLY AND IMMEDIATELY DIAGNOSED MY PROBLEMS & HAD REASONABLE SOLUTIONS FOR ALL OF THEM. (WHAT'S UP WITH THOSE "OTHER" GUYS????) HE REALLY KNOWS HIS STUFF! ALL WORK WAS DONE IN THE TIME FRAME LAID OUT AND OF THE HIGHEST STANDARDS. THEY EVEN CLEANED UP TO PERFECTION. MARK ALWAYS RETURNED MY PHONE CALLS AND TOOK THE TIME TO ANSWER ANY AND ALL OF MY QUESTIONS. HE WAS A COMPLETE PLEASURE TO WORK WITH AND I WILL DEFINITELY USE HIM AGAIN. AS A MATTER OF FACT I CAN'T IMAGINE CALLING ANYONE ELSE.

Wow! This couldn't have been any better. Mark and his crew were great! They were early, courteous and respectful to me and my wife, and worked hard and efficiently. I had another company out to my house 2 months earlier to try and locate the original leak, and the assistant looked my wife up and down talked to her very disrespectfully. Mark and his crew were professional, well mannered, and personable. They had measured the dimensions perfectly and the liner they installed fit like a glove and went right in quickly. The price I paid for the new 28 MIL liner and water was half of what another company had quoted me. They stayed and supervised all the water delivery, which they got me a great price on. Once it was full they started the pump and filter and made sure it was working correctly. They gave me good advice on care, and when I could expect to replace the aging filter. The pool is gorgeous and the liner is perfect- I could not be any happier with the work they did for me. See our photo below. After the fact we have had to call Mark and Robin for some invoice help in that our Realtors are reimbursing us for the cost of the new liner which they said was fine. Gator Pools continues to look after us even after the job is done by providing all the copies of the invoices needed to help us get our money!