
Allphase Exteriors & More
About us
LOCATED IN MIDLAND, NC - SERVING CHARLOTTE & SURROUNDING AREAS AllPhase Exteriors & More is a full-service home exterior specialties contractor offering quality interior and exterior solutions for your home or business in Midland, NC, Charlotte and the surrounding area. We are experts in roofing services, siding installation, replacement windows, gutter guards, outdoor living areas, and swimming pools. AllPhase Exteriors & More takes pride in delivering quality exterior construction or renovation in a timely manner with an emphasis on excellent customer service.
Business highlights
Services we offer
Gutters & Gutter Repair, Patio Enclosure & Screen Enclosure., Roofing, Siding (including installation of James Hardie products), Windows
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
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We discovered significant dry rot inside a wall during a home renovation project. Our insurance adjuster, contractor, and carpenter all advised us it was due to some flashing that was all bent up outside. I contacted All Phases to come out and assess what needed to be fixed as well as any other areas that needed attention. They told me it'd take a week to get someone out, I told them that was fine, I also asked that they let me know the day before or the day of what time their rep would be at my house, as I would like to be there. I received no communication, I had to email in a few times to ask what time their rep would be at my house, I was told by Josh that they were "trying to get him to contact you with a time." Few hours later, I get a phone call from the technician, who is already at my house. At that point, I was 30 minutes away at work. Annoying and disappointing. Had I known he'd be there then, I would've made sure to be there.
Their quote to me included repairing the flashing (most important, as water was still getting in) and fixing some siding around that same area. I paid 50% up front, and after they finished the repairs, they emailed pictures of the repairs and asked for the other 50%. This is where I messed up - I quickly skimmed over the pictures on my phone and told them all was ok, to go ahead and charge me the rest.
When I arrived home that night, I noticed the flashing had not been fixed, in the two places where it was needed. THE most important part of the repair. It hadn't been done. I was pretty shocked, to be honest. I emailed Scott and let him know. He said they'd come back out in the morning to fix it. Next afternoon after getting home from work, I notice that only one of the two places that needed repairing was completed. I had to email Scott AGAIN, this time with pictures, and tell him that only one of the two sides had been fixed. They came out again, told me they couldn't get into the fenced in back yard (the busted flashing was in the front of the house), I reminded them the flashing was in the front, and they came out a final time to fix it. Email exchanges with Scott were short, really there was no apology or explanation for why it was missed.
It's stressful enough to deal with repairs that need to get done on your house, but to pay a company to make the repairs and then find out they weren't done, makes things even worse.
Yes, All Phases did what I asked them to do, but I really had to stay on them to make sure everything for which I paid was done. Disappointing, not to mention time consuming. We won't use them again.
"Hi (Removed members name), Just wanted to thank you for allowing us help you with your siding repair. I am glad that the final color is a great match and your house is looking as good as new! Thanks again for using our services, -Josh"
"Hello, Thank you again for your business. We where unaware that you still had a leak issue. I have attempted to contact you and left a message about having us attempt to remedy this issue. Please feel free to contact us so we can completely resolve your leak issue. Thank You"
Licensing
State Contractor License Requirements
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