A Cleaner Home

Unfortunately, I did not receive the same level of services that others have from A Cleaner Home located in Burlington. I have never experienced a cleaning company that I had to chase like this one or where the owner is 100% invisible from beginning to end and never exhibited any appreciation for the business or even once asked me how the cleanings were going after a few cleanings. Owner never asked for feedback. Perhaps it was because my location (Durham) was on the “fringe” of the owner’s service area and the inadequate quality of services and customer service she provided me wouldn’t impact her business. Below is my experience with A Cleaner Home. Before I hired this company, I was assured by the owner’s estimator that quality checks were performed periodically. I used this company for several months and a quality check was never done. Some tasks that were advertised on the company website for a Regularly Schedule Cleaning were not performed, i.e., the hardwood/tile floors were never swept or vacuumed prior to being wet mopped; glass tops were hit and miss, inconsistently cleaned. I was paying for cleaning services that included the company providing cleaning products and cleaning tools. At times, the cleaners asked to use my vacuum cleaner and cleaning products. The owner did not provide the two cleaners who were assigned to clean my home with working, functional equipment/tools, i.e., mop pads are frail and extremely worn and ineffective in use. Cleaners asked to use my vacuum for rugs at times because their vacuum was broken. The cleaners even complained about the condition of their tools. I had to ask the cleaners to NOT rinse out their mop pads in the kitchen sink. They started out using the kitchen sink for this even after the sink had been cleaned and did not re-clean/sanitize afterwards and until I asked them to use the laundry sink instead. One of the cleaners, we will call her Sandy, is a bull in a china closet. Her execution of cleaning is highly questionable. She doesn’t receive simple request very well at all. I had to ask Sandy multiple times to stop leaving too much water on the hardwood and tile floors. When I mentioned this about the 3rd time to her, she turned her back to me and walked to another part of the house when I was in mid-sentence. This was extremely disrespectful to me and my house.  My only regret in this instance is that I didn’t ask her to leave my house immediately for being so disrespectful.  Sandy’s method for cleaning the floors was to remove the top from the spray bottle and “chuck”, yes “chuck”, the bottle contents across the hardwood floors rather than spray the cleaner on the floor.  The first time I saw her “chuck”, she then walked around the same floor, in the liquid, for about 10 minutes before she put her hand on a mop handle. Needless to say, I asked her to not “chuck” the product on the floors. If there was something Sandy thought she needed, rather than ask, she would start opening up cabinets until I was forced to ask her what she needed in order for her to stop going through my cabinets. Due to all of the above, I asked the owner of A Cleaner Home to permanently take my home off the schedule for future cleaning.

Teri and her staff came out to look at our home arriving on time to give us a free consultation and estimate in a timely fashion. We received a follow-up e-mail within 24 hours containing a detailed list of the services they provide. We made the decision to give them a try. Wow!!!!!, is all I could utter when we walked in after a long day at work. My husband and I are 150% satisfied with the job Teri's team mastered in our home. They went above and beyond to make sure our home was in tip-top shape before leaving. They even clean your light bulbs!!! Thank you so much and this is by far the best decision we ever made. I highly recommend Teri and her wonderful staff to anyone out there looking for professionalism, quality, on time, and well worth the price for all they did to bring our home back to life. Happy customer, Stephanie S. Graham, N.C.

We were ecstatic with the service was provided. We have had several cleaning services at our business over the years but with out doubt Teri is the best. She was extremely professional and was also able to come on short notice. The attention to detail with the service is what made the difference for us.

firstly, I have had to leave multiple messages about the toilets being left dirty, cobwebs needing to be dusted in obvious places, and windows needing to be wiped down, especially near the birdcage.  if I do not leave a note, these problem areas persist, even if it is evident that something needs attention.  this was again the case in yesterday's cleaning.  in addition,  this time the sinks and tubs were only wiped out and residue left in almost all of the bathrooms.  the mirrors were left streaked with obvious spots visible as well.  the bathroom floor had dirt and hair left on the tile in multiple places.  the hardwood floors were left with balls of dust and fur in the corners in the main living areas and master bedroom.  the upholstery in the living room was not vaccumed, and there was dust left on obvious surface areas of furniture in most of the rooms.   

what was most alarming was that the two workers were here for only two hours max, maybe less. no wonder it was not done well.   my experience is that they do the minimal amount and do not really look to clean.  they literally 'fly' through the house, and in fact, have broken at least one expensive antique because of it.  for the cost, this service does a 'surface job', period.  whereas the owner appears professional, the service is lacking.  while in college I cleaned houses for income, so I know what cleaning is and is not.