
Universal Home Solutions Inc
About us
With over 20 years of experience in the roofing industry, we specialize in asphalt roof systems inspection, leak detection, replacement, repairs and maintenance. We fabricate custom gutter systems or guards to fit each home's design, color, contour and water drainage characteristics. Our experienced crews are dedicated to the best possible workmanship. We are your local, Angie' List Award Winning, Insurance Claims Specialists and Owens Corning Preferred Contractor. 24Hr Emergency Service-Contractor Referrals-HOA/Management Agency Maintenance Contracts
Business highlights
Services we offer
Animal Damage, Boxing, Gutter Cleaning, Gutter Guards, Gutter/Downspout Upgrades/Retrofits, Insurance Claims, Leak Detection & Repairs, Re-Roofs, Roof Inspections & Maintenance, Seamless Gutters & Downspouts, Soffit & Fascia, Wood Rot & Damage Repairs
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
95% | ||
3% | ||
0% | ||
0% | ||
1% |
"Mr. [Member Name Removed], I am very sorry and surprised to see this review after having worked on your moms home as we strive for complete customer satisfaction. We pride ourselves on honesty and integrity when working with homeowners. Unfortunately, you and I have never spoken personally about this. I wish we could have talked before this review came out as it may have given us each some different perspectives. That, I take responsibilty for and have implemented an updated call back procedure at UHS. Let me explain some details of the job for clarity. I met with your mom who explained that the house had been flipped and there wer a lot of issues with poor workmanship. After having inspected the leaks/issues with the dormers, I also noted that the roof system had been poorly installed and had many flashing issues. I subsequently sent an estimate to repair x4 dormers. We scheduled the work and performed the work. Since the work did not take us as long as I had estimated...I discounted the Estimate/Invoice $250 less than contracted. Later, we were informed of a leak that was occuring. We came back, multiple times at no charge, to finally identify the leak as something not related at all to the dormer repairs we had performed/contracted. It was in an area near but not related to the dormer. We then attepted to repair the leak 2 times...at no charge, because it took to long, I thought, for us to identify the problem. After having been unable to pinpoint and stop the leak, the employee who worked on the home from start to finish was no longer under our employ. I did not want to do you a disservice by starting over so advised you to contact another company to put a fresh set of eyes on the problem. I again apologize for any inconvenience this may have caused you. Our customers complete satisfaction is our goal and we at UHS continue to institute processes and procedures to assure that. James D (owner/operator)"
Licensing
State Contractor License Requirements
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