About us
TruGuard is a full service construction company dedicated to providing you with the highest level of customer service and performance. We are a locally owned company specializing in installation for roofing, windows, siding, gutters and doors in the greater Charlotte area.
Business highlights
17 years of experience
Services we offer
Exterior Doors, Gutter, Roofing , Siding, Windows
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.729 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 48% | ||
| 7% | ||
| 3% | ||
| 0% | ||
| 0% |
Showing 1-25 of 29 reviews
Stacy T.
Sep 2022
Josh was awesome! He explained some dry material but made it fun. He was thorough and answered all my questions and his pricing and financing was more than fair.
Keith K.
Nov 2020
Very positive experience. They delivered everything promised in a timely manner. Glad I chose them!
Chris L.
Jul 2020
Kenneth N.
Jan 2020
Was just VERY expensive to replace 2 shingles and they did not inspect the remainder of the roof as was described by salesman....
Chasity R.
Dec 2019
Buddhism in
Paula W.
Jul 2019
Once the weather allowed them to get started on my home, they were always on time and stayed with the project until it was finished. My home is now beautiful. The crew was professional, hard working, polite and courteous. I'm glad I chose them to perform this very important project on my home.
Roland D.
Jun 2018
Great experience! Quality work. They pay attention to detail. Will hire again.
Alan M.
May 2018
They started on time, completed the work as they said they would. They took pictures and updated the job web site as they worked. Very good company!
Response from TruGuard
"Hi Alan, Thank you so much for leaving us a review. We're pleased to hear you had a positive experience with us and we hope you'll share with your friends! Best, Jessica"
Kevin P.
Dec 2017
Terrific people all the way around.
Steve S.
Oct 2017
Great communicator, quick response very satisfied
Christy R.
Jul 2017
On time, good quality and everyone very easy to work with. Responsive to emails and texts.
Response from TruGuard
"Thanks so much for the 5-Star review and positive feedback! We sincerely appreciate your business and hope that you'll keep us in mind for any future Home Improvement projects. Thanks again! Andy, TruGuard Customer Service Team [email protected]"
Jason M.
Jun 2016
I highly recommend TruGuard. Our project was very challenging and included removal of old vinyl siding, replacing rotted wood under old vinyl siding, installation of Hardie siding, new windows, new gutters with gutterRX, stone work around front entry door and down front walkway, and new front entry door. The crew was excellent to work with and were able to accommodate any hurdle that came up during this very challenging project. Christian, Darryl, and Eddie are the only crew I would want to work with for a project of this complexity. We spent months looking for the right contractor. And in TruGuard, we were lucky enough to find just that.
Marsha H.
Dec 2015
Great job! Crew worked quickly and expertly...really knew what they were doing. In spite of a couple MINOR snafus, I would definitely recommend them!
Elena G.
Sep 2014
Great overall proposals. Fairly priced
Leanne T.
Oct 2013
Fast, prompt, answered all of my questions. Took pictures for me. The new roof looks great!
Henry W.
Jul 2013
The workers were prompt, fast and did a great job! We love our new roof.
Charles Y.
Jun 2013
They did excellent work, and cleaned up so you could not tell a roof had been installed. We had extensive landscaping, roses & statues, furniture etc. and NOTHING was damaged. Outstanding value for the money...they were not the cheapest, but we felt the most professional and value. Prompt & courteous. Thanks Chris & crew.
Lura G.
Dec 2012
N/A
They were fast and prompt.
Steve C.
Oct 2012
N/A
Easy to work with - a very no hassle transaction considering I was replacing my entire roof. It couldn't have been any easier - and wow! what a difference a new roof makes. Thanks TruGuard and Chris.
James F.
Jul 2012
N/A
fast
Lee S.
May 2012
N/A
The roofing job is as advertised. Very professional and complete. I don't have experience with other contractors, but if you encounter an issue caused by the roofing crew that needs further attention from a different professional, don't expect it to be resolved without some hassel.
Response from TruGuard
"Thank you for your review. This was a very unique situation where a nail hit a hidden freon line in the interior of customers house. We did take care of the issue, as we always will, even though it was completely unavoidable. We worked with the homeowner's HVAC warranty holder, and paid nearly 3x as much as other estimates we had received. We will always do the right thing, with as little impact to the customer as possible."
Dave C.
Apr 2012
N/A
Came out quickly and repaired my roof.
Mark B.
Apr 2012
N/A
I was really impressed by how well they cleaned up.There wasnt a nail or piece of shingle to be found anywhere,you couldnt tell they had even been there!
Linda P.
Apr 2012
N/A
They were very professional, got the job done sooner than I thought possible, great price, excellent clean up, good follow up, roof looks great!
Mary T.
Mar 2012
N/A
TruGuard Roofing was great to work with, and very reasonable. They helped us through each step, and completed the job in a very timely manner. They cleaned up the grounds and it looked better when they left it!
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
TruGuard is currently rated 4.7 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 5:00 PM
Sunday: Closed
TruGuard accepts the following forms of payment: CreditCard
Yes, TruGuard offers free project estimates.
No, TruGuard does not offer eco-friendly accreditations.
No, TruGuard does not offer a senior discount.
No, TruGuard does not offer emergency services.
Yes, TruGuard offers warranties.