Smith's Automotive Service

Auto Service, Auto Transmission, Auto Towing,

About us

Additional Company Names- E.Z. Smith Inc., Smith's Body Shop, Smith's Tire & Auto Svc. Additional Addresses - PO Box 1071Matthews, NC 28106-1071

Business highlights

41 years of trusted experience
Emergency Services Offered

Services we offer

Automotive repairs, exhaust systems, body repair, painting, tire sales, alignments & inspection.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Discover
MasterCard
Visa

Reviews

4.717 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
6%
3
0%
2
0%
1
6%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
4.8
responsiveness
4.8
punctuality
4.7
Showing 1-17 of 17 reviews

Melanie G.
11/2015
5.0
auto repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Eileen D.
07/2015
5.0
auto repair
  + -1 more
unknown
Description of Work: Service repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Jackson L.
02/2015
5.0
auto repair
  + -1 more
unknown
Description of Work: Inspection and replaced brake light.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

SUSAN H.
12/2014
5.0
auto repair
  + -1 more
.
Description of Work: Replaced timing belt, water pump, few bolts, and replaced light bulbs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

David R.
01/2014
5.0
auto repair
  + -1 more
Several days after this repair the engine light came on again. After several days it turned off and has not come on since.
Description of Work: Fixed engine light.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$200

Bev A.
08/2013
5.0
auto repair
  + -1 more
As always everything was fine.I have used smith for twelve years now. I find them knowledgeable,dependable and customer orientated.They have proven themselves upright and honest over and over.Not a lot of fluff like a new car dealer, but you don't have pay for it either.
Description of Work: Change timing belt,water,pump,serpentine belt.90,000 mile inspection...spark plugs,air filter,flush radiator,antifreeze,differential fluid.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$1,325

Kenn S.
03/2013
5.0
auto repair
  + -1 more
Courteous, prompt and responsive. We took our Jeep Liberty in for an oil change as well as checking what the engine light, that came on about a week earlier, meant. Since we are new to the neighborhood, we had asked a HVAC tech (who we found through Angie's List) to recommend an auto shop and he suggested Smith's based on its service record for the HVAC fleet. Glad he did! We will be going back for our regular vehicle service and maintenance.
Description of Work: Routine oil change and investigation of why the engine light had come on. Turned out to be a very simple fix to a common problem for older vehicles; air leak at the fuel cap.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Bev A.
10/2012
5.0
auto repair
  + -1 more
We have used Smith auto for all our auto maintenance needs for eleven years.They are absolutely honest and dependable.In all these years I can only remember once they did not get right the first time.They made it right the second time, with no additional charge.We even find there tire prices very competitive, also they will be aligned and balanced properly. Unlike the awful experience we had with Tire Kingdom.You will not get all the fluff a dealer sells but you pay less for excellent maintenance . As you can see we are sold on Smith Automotive.
Description of Work: new brake pads and new front rotors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

sharon P.
09/2012
5.0
auto repair
  + -1 more
I made an appointment with Smith's for the alignment. It was performed on time and to the price quoted.
Description of Work: Smith's Automotive Service was recommended by Costco to perform front end alignment. I bought new tires from Costco and then had Smith's perform the front end alignment. This is the second time I have used Smith's for this work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JOHN & SARAI S.
05/2012
5.0
auto repair
  + -1 more
They use quality parts, and they won't talk you into items that you don't need. They are really a good company to deal with.
Description of Work: I have old cars, and they keep them running. They typically charge about half of what a dealership is. I was drawn to them for their fair pricing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JOHN & SARAI S.
09/2009
5.0
auto repair
  + -1 more
Smith's Automotive Service is more reasonably priced when compared to others. Smith’s is the only company in our area that is on the list of a public radio company. They have a body shop too. They have been around for years and have got a good reputation. It’s a family-run business and they have owned it for 40 years. They are very responsive. I had once taken my car there at the eleventh hour and they had taken it in right away as it was urgent for me.
Description of Work: We use Smith's Automotive Service for our car maintenance. They have done all kinds of things for my car. They have installed a new catalytic converter in one and have done transmission flush in another. They also usually do general servicing for my three old cars. I had last taken my vehicle there for an oil change as well as transmission flushing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Bill G.
06/2009
1.0
auto repair
  + -1 more
I went in there to speak with one of the owners, David Smith, about servicing my Toyota. He knew I was there, and the girl said he was busy with something else. I just wanted a few moments of his time, so I was happy to wait for a few minutes. I stayed to speak with him, and saw him walk past me multiple times without acknowledging me. He knew I was there and I literally waited for more than two hours. I was there to give him my business, and he ignored me for more than two hours. No one is that busy, and he did not even give me the courtesy of acknowledging my presence. I had used them once in the past and everything turned out fine then, but after being blatantly ignored for hours, I would never use them again.
Description of Work: I went to them for service for my Toyota.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Russell G.
05/2009
5.0
towing
  + -1 more
Did a great job. A head of schedule. Very polite on the phone and in person. They called to let me know they had picked up my car and would be at the new place in 30 minutes (which is how much time I requested so I could meet them). Used a flat bed wrecker which so much better.
Description of Work: Needed my car towed from one auto service place to another.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

SARI M.
10/2006
5.0
auto repair, transmission repair
  + 0 more
Well I had found the place from a car accident my husband had, and the car was towed to EZ smith's body shop on Stallings road about a mile from the mechanic. They were so nice there I asked about a good mechanic. EZ referred me to his son, David off Matthews mint hill road. Mom Nancy works there too. This is a very good family business with honest workers. I have had my car inspected and some other things done there in the last two months since finding them. I would refer anyone there. They get very busy, so an appointment is recommended, but the waiting room is very comfortable with TV, radio, magazines and friendly smiles.
Description of Work: My transmission was flushed and the fuel injectors were cleaned on a 98 jeep.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$164

MARK A.
02/2005
5.0
auto repair
  + -1 more
I THOUGHT I WOULD NEED SOME NEW BRAKE PADS, THEY SAID THEY WERE FINE. IF YOU DON'T NEED SOMETHING THEY DON'T TRY TO SELL TO YOU , THEY ARE HONEST. THEY ARE ORGANIZED.
Description of Work: I HAD A TUNE UP DONE ON MY AUTOMOBILE, ADDING NEW BELTS AND RADIATOR HOSES.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

HAROLD N.
02/2003
5.0
auto repair
  + -1 more
GREAT FAMILY OWNED BUSINESS. HAVE HAD AUTOS REPAIRED HERE FOR 15 YEARS. HAVE COMPLETE CONFIDENCE IN THEIR HONESTY.
Description of Work: COOLING SYSTEM FLUSH AND FILL - TWO AUTOS; AUTO TRANSMISSION FLUSH AND FILL - TWO AUTOS; REPLACED FUEL FILTER - ONE AUTO; REPLACED ENGINE BELT - ONE AUTO; INSPECTED BRAKES ON ONE AUTO, DETERMINED REPAIR NOT REQUIRED AT THIS TIME.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$525

MARK A.
07/2002
4.0
auto repair
  + -1 more
THEY ARE EXTREMELY HONEST AND GREAT TO WORK WITH. THEY ARE VERY KNOWLEDGEABLE AND HELPFUL. I HAVE USED THEM FOR THE PAST TWO YEARS, SINCE IVE LIVED IN CHARLOTTE, AND THEY ALWAYS DO THE WORK RIGHT THE FIRST TIME. THEY ARE GREAT FOR MECHANICAL WORK, AND IF IT IS SOMETHING THEY ARE UNABLE TO DIAGNOSE THEY DO NOT CHARGE AND THEY TELL YOU EXACTLY WHO TO SEE ABOUT THE PROBLEM. I AM VERY PLEASED WITH THEIR SERVICE.
Description of Work: BRAKE CHANGE, NEW TIRES, TIRE ALIGNMENT

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$650

    Contact information

    1365 Matthews-Mint Hill Rd, Matthews, NC 28105

    www.smithsonline.biz

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 5:30 AM
    Tuesday:
    7:30 AM - 5:30 AM
    Wednesday:
    7:30 AM - 5:30 AM
    Thursday:
    7:30 AM - 5:30 AM
    Friday:
    7:30 AM - 5:30 AM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Auto Service,
    Auto Transmission,
    Auto Towing,
    Auto Transportation,
    Auto Inspections,
    Auto Radiators,
    Auto Mufflers

    FAQ

    Smith's Automotive Service is currently rated 4.7 overall out of 5.

    Sunday: Closed

    Monday: 7:30 AM - 5:30 AM

    Tuesday: 7:30 AM - 5:30 AM

    Wednesday: 7:30 AM - 5:30 AM

    Thursday: 7:30 AM - 5:30 AM

    Friday: 7:30 AM - 5:30 AM

    Saturday: Closed

    Smith's Automotive Service accepts the following forms of payment: American Express,Discover,MasterCard,Visa
    No, Smith's Automotive Service does not offer free project estimates.
    No, Smith's Automotive Service does not offer eco-friendly accreditations.
    No, Smith's Automotive Service does not offer a senior discount.
    Yes, Smith's Automotive Service offers emergency services.
    Yes, Smith's Automotive Service offers warranties.
    Smith's Automotive Service offers the following services: Automotive repairs, exhaust systems, body repair, painting, tire sales, alignments & inspection.

    Contact information

    1365 Matthews-Mint Hill Rd, Matthews, NC 28105

    www.smithsonline.biz

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 5:30 AM
    Tuesday:
    7:30 AM - 5:30 AM
    Wednesday:
    7:30 AM - 5:30 AM
    Thursday:
    7:30 AM - 5:30 AM
    Friday:
    7:30 AM - 5:30 AM
    Saturday:
    Closed