R WAYNE COOKE & ASSOC

I FOUND THIS COMPANY IN THE YELLOW PAGES; THIS WAS AFTER THE SEVERE STORM LAST SPRING. I CALLED SEVERAL COMPANIES AND R. WAYNE COOKE WAS SUPPOSED TO COME OUT AND GIVE ME AN ESTIMATE. I HAD MY OWN SHINGLES TO USE WHICH WOULD HAVE BEEN A REDUCED COST. I HAD ANOTHER COMPANY FROM ANGIE'S LIST LINED UP TO GIVE ME AN ESTIMATE. I CAME HOME AND FOUND THE WORK DONE AND AT THE TIME I DIDN'T KNOW BY WHO. TURNS OUT IT WAS R. WAYNE COOKE. THEY WERE INCREDIBLY RUDE TO ME AND EVEN CUSSED ME ON THE PHONE WHEN I CALLED TO ASK WHY THE WORK WAS DONE WHEN ALL I WANTED WAS AN ESTIMATE. I HAD TO CANCEL THE OTHER PERSON FROM ANGIE'S LIST ON THE DATE HE WAS DUE TO COME AND I SAW THE WORK WAS DONE. R. WAYNE COOKE SHOULD NOT BE ON ANGIE'S LIST. I'VE NEVER DEALT WITH A COMPANY THAT WAS THIS RUDE AND DISRESPECTFUL TO A CUSTOMER. THE SHINGLES I HAD ALREADY WERE NOT USED AND I WASN'T GIVEN THE REDUCED RATE.

DID NOT RETURN VOICE MAIL MESSAGES AND WAS NOT PROACTIVE WHEN SCHEDULE CHANGED. SAID INSTALLATION WOULD TAKE APPROXIMATELY 3 WEEKS. SHINGLES WERE DELIVERED TO HOUSE 4 WEEKS LATER AND WORK DIDN'T BEGIN FOR 3 WEEKS AFTER THAT.

THE RESIDENTIAL MANAGER WAS NOT RESPONSIVE TO ME THE FIRST TIME HE CAME TO LOOK AND IF HE HAD BEEN IT WOULD HAVE AVOIDED THE JOB BEING DONE TWICE. HE IDENTIFIED THE OUTSIDE PROBLEMS BUT REFUSED TO COME INSIDE AND SEE THE DAMAGE.

RANDY EDDINGTON MANAGES THE RESIDENTIAL ROOFING AREA OF R. WAYNE COOKE & ASSOCIATES. HE IS VERY RESPONSIVE AND KNOWLEDGEABLE ABOUT RESIDENTIAL ROOFING. THEY PROVIDED REFERENCES AND MANY EXAMPLES OF THEIR WORK (ADDRESSES THAT I VISITED). THEIR ESTIMATE OF THE COST OF WORK WAS VERY ACCURATE, DESPITE THE FACT THAT THERE WAS ONE MORE LAYER OF SHINGLES ON THE BACK OF THE HOUSE THAN THEY HAD ESTIMATED. THERE WERE NO HIDDEN CHARGES. AFTER THE DECEMBER 2002 ICE STORM, THEY MADE IMMEDIATE REPAIRS AT VERY REASONABLE COSTS AND FOLLOWED UP WITH PERMANENT REPAIRS, ALSO REASONABLY PRICED.

GAF CERTIFIED, WHICH IS WHY I CHOSE THEM.