Overstream
About us
20 employees. No subs. Cost is determined by the job. Travel charges may apply. Overstream has been setting the standard for outdoor living Design + Build since 1995. From small landscape projects to custom designed poolscapes, Overstream does it all. No one else in Charlotte offers as many “in house” services as Overstream. We provide our clients the service of a small company, combined with the reputation and integrity of a large provider. Additional DBAs -Overstream Holdings, LLC, Overstream Poolscapes, Overstream Landscaping and Irrigation.
Business highlights
Services we offer
Fencing, landscaping hardscaping & pavers, lawn irrigation & yard work, lighting, mulch & topsoil, pool & spa repair., snow removal, tree care
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 8% | ||
| 4% | ||
| 9% | ||
| 4% |
I have used Overstream for a number of jobs including landscaping, builing a patio and walk way and periodice tuneups for the sprinlker system. They are a bit expensive, but very professional and I have been very pleased with their work.
Our backyard would be a shadow of what it is today without the vision and design from Overstream. We inquired about extending and upgrading our 12'X17' builder grade screened-in porch. We used to have three steps out of the screened-in porch and Overstream suggested bringing the grade up in front of the porch enabling us to just walk out onto the patio. Very nice! They also suggested an outdoor kitchen with a sink, drop-in cooler, built-in grill and a bar. I was concerned where I would put my Green Egg grill/smoker and they designed a place for that to in the new kitchen. They also designed a sunken area where the outdoor kitchen just outside the family room bay window remains low enough to not block the view from inside. This was an excellent design decision. They also suggested adding a swim-up bar area and adding lots of umbrella sleeves. I never would have thought of that. I believe that it's the details during the execution that make a project a success.
Bringing a design to life from a computer generated drawing is where there are a thousand opportunities for mistakes and Overstream deftly navigated this minefield without incident. I noticed for the first time as they were adding the coping that the tumbled concrete block we'd chosen for our coping didn't cover the entire top of the wall in the sunken patio area. When I asked Bill about what they were going to do, he explained that they were planning on using two of the bullnose blocks placed back-to-back requiring cutting of everyone of these stones. This gave us a bullnose both inside and outside the pool creating a great seating area. Overstream never came back to me asking for more money to execute their original plan. There was never a place, like the coping, where they forgot about some detail or tried to upsell some plan detail that was necessary but not specified in our agreement. There were lots of details for doing a job like ours, probably more than any company ever documents in a contract. Overstream truly delivered on the vision they developed. They delivered on time and in budget. I watched them like a hawk during the process and never had to chase after them. The entire team was top notch. The workers were all extremely competent, friendly and helpful. Talking to anyone of them I felt as if I were talking to the owner of the company. They all really cared about my backyard and wanted be to be completely happy with the final outcome. My entire backyard was transformed in eight weeks. That included a pergola and an extra 150 sq ft of pavers that weren't part of the original plan. We had an easement through the middle of our backyard and Overstream was the only company willing to work with the town to get it moved inside the setback.
Finishing touches are important and when they filled by pool in a few short hours saving me significant money on my water bill I was ready to celebrate. I don't think that we could have done that without Overstream's assistance and expertise. I could not have asked for a better run project or a better group of people.
One of the things many people don't think about when searching for a company to build their dream yard is the follow up service you receive after the project has been completed. Overstream was the only company I found that offered a two year warranty on all of their plantings. Our 2011 summer was particularly hot this year and I did have some plants that didn't make it through the season. They setup a startup and training session with a pool service company too. That tells me they want more than my money. They want me to be happy and successful with my new back yard. Overstream came right out and replaced every plant every time. When I call for service, I feel as if they are still working on my project. Their follow up service is of the same quality as their design and construction.
Now that we've had a season to enjoy the backyard, we appreciate it more than ever. We appreciate the design aspects and the quality of the materials and the workmanship. We are very grateful to have found Overstream.
I feel so confident in Overstream's ability to perform that I would recommend them to anyone looking to transform their yard and not to waste time speaking with other companies. It won't be hard to find a company willing to undercut Overstream's price, but I'm confident the product will not approach what Overstream delivers. Perfection is truly a rare thing and I can't recall any mistakes on my extensive project. Thank you Overstream!
They accidentally cut our sprinkler system wiring and piping. It wasn't their fault, they had no way of knowing it was there. They thought the wire was our phone line and called ATand T to come repair it, without notifying us first. We could have pointed out that our phone was still working. They somehow didn't notice the cut pipe, so I discovered it when I tested the wiring repair and water gushed through the wall. They apologized and fixed everything, so the story ends well.
"Member, Thank you for sending in these comments. This project was a success in our eyes and really transformed the yard! German, our longest standing employee of 15 years, performed one of his first attempts at managing this project as he made his transition into project manager. I accept and confirm the lapse on his part as it related to the irrigation problem diagnosis and we have made that right here in our office with some modified training techniques. The delays you speak of were due to supply problems out of our control from our vendor as well as 1 rain delay. These delays were a major setback for us, yourself, and about 7 other clients around that time. I have sent your comments to our vendor for them to see how the plant delay effect the contractor delay, which effect the end user customer. Thank you again for you trust and business!"
"Thank you very much for these comments. Since we built that fence design for you, we have actually designed it into a few other projects. Great ideas on your part! Thank you!"
"Member, Thank you very much for this feedback. I have shared this with our staff at this weeks' meeting and given praise where it is due. Thank you for the business! Let me know when you are ready for that pool. Bill Zemak"
"While we here at Overstrean greatly appreciate your business and your valuable feedback, there are some discrepancies here. As the owner, I DID visit this property and found that our staff made errors in elaluating the irrigation demand as it relates to the supply the rain water harvesting system handles. As with any system that replies upon mother nature in conjunction with city water backup, there are necessary adjustments over time that must be made. Looking back, I feel that we could have done better communicating that to our client. As with all experiences, we have learned from this one and appreciate the continued business. Thank you. Bill Zemak"
"I very much enjoyed speaking with you and feel your property has great potential to be a peaceful, and useful retreat. Please let me know what we can do for you in the future and I look forward to another opportunity when the timing is right. Thank you for your consideration and the feedback for other members to see."
"You and your family have been a pleasure to work for over the years You allowed us to be very creative which I feel resulted in a beautiful backyard. Thank you for your continued referrals over the years, we need to put you on payroll! Thank you for everything you have done for us! Bill Zemak"
Licensing
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