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About us
Maid Brigade is a residential cleaning company that specializes in eco-friendly green cleaning. All of our maids are professionally trained, certified, bonded and insured. We offer regular weekly, bi-weekly & monthly service as well as move in/move out, turn cleanings and post constructions cleanings. We also offer small commercial and office cleanings. We've proudly performed over 185,000 cleanings in 20 years of service. Locally Owned, Nationally Known SINCE 1998!
Business highlights
27 years of experience
Services we offer
Residential & commercial cleaning - general, kitchen & bathroom.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6256 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 11% | ||
| 7% | ||
| 2% | ||
| 3% |
Showing 1-25 of 256 reviews
Kamryn M.
Nov 2020
HORRIBLE SERVICE. Save your money and go somewhere else. We paid over $500 to do a deep clean but forgot to clean the countertops, dirt all over the baseboards, cobwebs left on blinds and light fixtures. They called and asked for an extra hour ($150) for the downstairs and did not clean thoroughly. Ladies left with an attitude, made us FaceTime someone in corporate to show them what they did not do. HORRIBLE!
Regina H.
Apr 2020
Last minute changes to time with no notice. I called them and they explained several callouts for the day. The ladies that showed up, were quick, efficient and did an excellent job. They cleaned the bedroom, closest, bathroom, kitchen including the oven, laundry room, dusted blinds, ceiling fans, wiped down light fixtures, vacuumed, etc. I was pleased. They did not remove all of the trash. As they were leaving, I heard one ask, if I tipped, after I gave thema check. Some customers may be offended, I was not but felt it inappropriate in my home.
Dion B.
Jan 2020
As expected. House cleaned. We’re a couple things my wife wanted improved but pretty good for the most part.
Kathy C.
Jan 2019
They did a great job and were very diligent in their cleaning but beware homebuyers!! I did not know until they started cleaning that the shower in the master bath and the tub in the hallway were resurfaced and painted until they cleaned and all this **** and paint came up and nasty stains came up on the tub that couldn’t be cleaned!! I had to pay to have both professionally resurfaced!!!
Response from Maid Brigade
"Thank you, [Member Name Removed], for the review! We appreciate your feedback and are also sorry to hear about the issues with the resurfacing/paint in the shower and tub! I'm glad to see it was resolved, but we would be more than happy to provide you with some referrals if you ever need any work like that done in the future. We also look forward to your next cleaning! Thank you again and please don't hesitate to send an e-mail or give us a call at (704) 568-0028 if we can ever be of any assistance."
Christina W.
Oct 2018
This team was fantastic. They cleaned EVERYTHING. They did need to request more time to finish but I knew that would likely be the case before they started. My house sparkled and they cleaned things I didn't realize needed to be cleaned. Highly recommend and I will be using this service again.
Response from Maid Brigade
"Thank you, [Member Name Removed], for the review! We really appreciate you taking the time to share your great feedback. Please don't hesitate to e-mail us at Charlotte-at-maidbrigade.com or to give us a call at (704) 568-0028 if we can ever be of any assistance. Thank you again for your time and the opportunity to provide you service! Have a happy Thanksgiving and we look forward to seeing you again! Matthew Titlebaum (704) 568-0028 Maid Brigade of Charlotte and Vicinity"
Dan M.
Sep 2018
I was fine with everything except a mirror was damaged.
Marlene H.
Jul 2018
Very well. The ladies are prompt and professional. The office sends out a reminder the week before your cleaning and a time slot to expect the cleaners the day before.
Frank S.
Jul 2018
Crew of two did an excellent job. House was covered in dust due to sanding of floors. House looks perfect.
Cristy L.
Jul 2018
Not good at all. I was given a quote and once they got in the house they did not know what they were doing. All I got was all my tissue boxes fanned, bath towels folded as if in a hotel, toilet paper folded, 3 rooms vacuumed, then a phone call from there office wanting more money to finish cleaning... nothing was cleaned and the owner hung up on me after refusing to hear what I experienced. Not a good company at all.
MARY S.
Jul 2018
Very efficient and friendly to deal with. If anything goes wrong, they contact us immediately. Any time that something was dropped or chipped, they immediately inform me. The cleaning is thorough. Very consistent work.
Lashonda N.
Jul 2018
Loved the professionalism and the service. The ladies do a very good job and the cost is reasonable. I have been using them for over 6 years.
Nancy B.
Jul 2018
The group arrives, does a thorough housecleaning and other than hearing the cleaning devices, I don't even know they are here!. Very professional and the same crew comes each time. The service is wonderful.
Cassie W.
Jun 2018
Wonderful. A pleasure to speak with on the phone to schedule your appointment and add any special requests you make have. An excellent job was done inside the house as well. I have used Maid Brigade in the past, which is why they were my first call this time. I would recommend to anyone.
JERI S.
Jun 2018
They were very efficient and did an outstanding job! I was pleased.
MARY S.
Jan 2018
They do a great job each time.
Response from Maid Brigade
"Thank you for taking the time to write a review! We always appreciate feedback, especially when it is from long-time clients such as yourself. Idalia and the team will be happy to see this. Please just e-mail or give us a call at (704) 568-0028 if we can ever be of any assistance and thank you again!"
Joseph H.
Sep 2017
THEY DID A GOOD JOB
Bill S.
Sep 2017
Exceeded expectations.
MARY S.
Aug 2017
........................................................................................
Response from Maid Brigade
"Thank you for the review! We always appreciate receiving your quality cards and the team will be happy to know that you left a review. Please don't hesitate to e-mail us at [Removed Hyperlink] or give us a call at (704) 568-0028 if we can ever be of any assistance. Thanks again and we look forward to seeing you in September!"
Robin F.
Aug 2017
Things went well. The staff is pleasant and professional and did a great job both times. We will absolutely be using this company on a regular basis.
Response from Maid Brigade
"Thank you for taking the time to post a review! Your feedback is much appreciated. We will be checking in from time to time to be sure that things are consistently to our standards, but don't hesitate to give us a call at (704) 568-0028 if we can ever be of assistance. Thanks again!"
Stuart R.
Aug 2017
the three women who came out were excellent
Response from Maid Brigade
"Thank you, Mr. [Member Name Removed], for the review! We always appreciate feedback and are happy to see that things went well with your move-in cleaning. We have some quotes for regular service at fixed rates, so please don't hesitate to give us a call at (704) 568-0028 if we can ever be of any assistance in the future. Thank you again and we hope things are going well in your new home!"
Robin F.
Aug 2017
Excellent job, nice staff
Response from Maid Brigade
"Thank you for the review and kind comments! We are always happy to hear feedback. We appreciate the opportunity to provide you service and look forward to our next scheduled visit!"
John G.
Aug 2017
We have been using Maid Brigade for over 3 years. They do a great job and usually have 2 to 3 folks come. They are always on time and careful as we have several antiques in the house. If we are going on vacation or want them to focus or add services, dealing with the front office has been great, as well. I would recommend them highly.
Response from Maid Brigade
"Thank you for the review! We greatly appreciate you taking the time to leave your comments. As someone from the office, I greatly, greatly appreciate it! It has been our pleasure serving you all these years. Iris and her team will be very happy to see your comments. Thank you again!"
Michele R.
Jul 2017
unknown
Response from Maid Brigade
"Thank you for the review!"
Cassie W.
Jul 2017
My husband and I recently purchased a house and the previous owners did nothing to clean up before they moved out. I needed specific things done, including things that were not part of their normal services (cleaning out the (empty) cabinets), and didn't need other things (floors). The Customer Care Agent that I spoke with was wonderful and worked with me to figure out exactly what I needed and quoted me a price I was very happy with. I even called back to ask for additional services and that went smoothly and without a hassle. The cleaning staff did an excellent job as well. My new home finally looks new! Everything I asked to be done was done and done well. Maid Brigade was an absolute pleasure to do business with from start to finish. I would recommend their services to anyone.
Response from Maid Brigade
"Thank you very much, Mrs. [Member Name Removed], for the review! It looks like you spoke with Susan in our office and we are glad that she was able to work with you on customizing the services to the needs of your new home. We hope that you are settling in well and look forward to having Claudia and the team back to serve you again soon!"
Jeanne G.
Jul 2017
Great. I'm very happy with the thoroughness and consistency of their cleaning. I would strongly recommend them to anyone.
Licensing
State Contractor License Requirements
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FAQ
Maid Brigade is currently rated 4.6 overall out of 5.
Maid Brigade accepts the following forms of payment: CreditCard
Yes, Maid Brigade offers free project estimates.
No, Maid Brigade does not offer eco-friendly accreditations.
No, Maid Brigade does not offer a senior discount.
No, Maid Brigade does not offer emergency services.
No, Maid Brigade does not offer warranties.