Firestone Complete Auto Care

They do tires but they also do auto service as well. For the quality, I knew what I was buying. I’m not so sure that I would use them again. If I needed to yes, but they did not reset my tire light was one thing. Nor did they get the proper numbers off the tire so they kept calling me to get that information. They didn’t reset the light, there was a light on that shouldn’t have been. Plus they didn’t take the appropriate numbers, the department of transportation numbers, they needed for the tires, they didn’t take that information. So they kept calling me trying to get it. I gave them B overall because of those issues. Nothing stuck out that they did really well, it was normal tire. It was not anything over the top. It was probably within about an hour, hour and a half to replace those tires.

They performed an inspection and confirmed the front rotors needed adjustment. Then inspected other area's recommending front and rear brakes and two new tires. They said the rear brakes were the worst so I agreed to replace the rear brakes. I then got a call back stating that they could not replace the rear calipers and now my costs would be around $600.00. I asked them to put everything back together as I could not afford this. I received a call back stating they were able to get the old calipers back in. When I picked up the car there was a very loud noise coming from the right rear end of the car. I was asked to bring the car back and the noise was taken care of. Now there is a vibration coming from the same location. I do not trust them enough to bring it back in again. I am waiting till I can afford to see a mechanic.

I probably won't be going back there. So I made an appointment with them and when I got there, they said there was no appointment that I made two days prior, I remember the name of the person and everything that talked to, so then he told me that I was going to have to wait like two hours for my car, if I got to put through in whether like I took time, like I had not took time out of my day to get all the way over there, and so they ended up having me out of there within 45 minutes.