Comfort First Heating and Cooling - Charlotte

Great. Quick install

You will definitely spend 15 minutes minimum on hold. The. tech emails, that's right emails, not texts you when they are on their way. They call upon arrival. The number they leave if you miss them, gets you the corporate switchboard. Their techs main purpose is to get you infant of a sales person to sell you a new system. They talk down repairs as if they aren't going to work for you. Don't be taking a dump. If you miss them, there is no way to email, call, or text the tech directly to let them know you're a minute away. You're screwed and have to reschedule. When your house is 90 degrees, that's a bad option. Apparently they had enough time blocked off to do a 6 hour repair, but not more than 15 minutes to wait. Even though the job was completely outside, and they could have completed it without talking to me at all. Why not just start working, and keep trying to contact me, because F You! That's why. When you finally get a hold of someone, it won't be anyone that can help. But they'll be glad to put you on hold again. And again. So that someone can explain to you that it's just their policy and you're back at square one. Most abysmal level of customer service I've experienced in a long time.

Went great! They gave a great estimate for the additional work and did the work in the amount of time stated. James didn't have the right part to fix the blower but made sure that we were fine first, and then came back the next day to finish. He was able was professional and personable and Comfort First is our go to company for any new work and a new AC once we are ready.

Justin Hibler was kind and professional. He spoke with confidence when he educated me on the HVAC heating and cooling system. He also shared with me tips on what I can do to keep my system performing properly. My plan is to use this company again next year and I hope the next technician will be as great as Justin.

Great service from them. Awesome.

Repairs to HVAC system

Service tech was courteous, friendly and prompt. He seemed to be uncertain about the service charges, however. Quoted four different ones within thirty minutes for freon/lb. Although he checked service boxes on his form for different aspects of my AC tune-up, he didn't verbally share his findings. When I inquired what the technical terms implied on the report he was more than a little vague in his explanations as if it pained him to explain or he was uncertain of the terms himself. Overall he was generous with the knowledge of his findings which I thought sounded plausible based on the age of the unit. He didn't try to alarm me to coax me into buying a new unit or additional services. Too many HVAC service techs employ the fear tactic for a big payoff rather than take the time to repair an existing unit. This gentleman did a good job and showed me exactly what he did and why. He offered information regarding a maintenance contract and left paperwork detailing the work he did, which really helps to keep track of the maintenance services to insure my unit gets consistent service and stays in good repair. The only wrench in the offer, was the $49 tune-up special I purchased offered 1 lb. of refrigerant BUT the refrigerant offered was not compatible with my Trane unit. It was refrigerant for the newer ac unit models. So I ended up purchasing a pound of refrigerant to top off my unit in addition to the tune up service.

It is ongoing and I am pleased with their work.

The service went well.

Fine, no problems. They were punctual, and everything went smoothly.

Very well- on time and professional

work performed as advertised

OK. It was fixed but it did take a lot of time and I was advised that I need a new system.

April 2017 A/C tune up for $49 (x2). Work was performed and at a more than reasonable price. However, it was noted that I needed a helper (extra booster) run capacitor on one unit and a helper (extra booster) starter capacitor on another. The cost would be $520 and take about 10 minutes. Being familiar with the cost of these parts I declined, bought the capacitors on the market for less and paid a contractor friend to put them in. The work that was contracted, the tune up, was excellent, and I used them again today for a Fall furnace tune up. Both furnaces were in good shape. The company is honest and the cost of any extra parts or work needed is actually in line with typical industry retail standards.

April 2017 A/C tune up for $49 (x2). Work was performed and at a more than reasonable price. However, it was noted that I needed a helper (extra booster) run capacitor on one unit and a helper (extra booster) starter capacitor on another. The cost would be $520 and take about 10 minutes. Being familiar with the cost of these parts I declined, bought the capacitors on the market for less and paid a contractor friend to put them in. The work that was contracted, the tune up, was excellent, and I used them again today for a Fall furnace tune up. Both furnaces were in good shape. The company is honest and the cost of any extra parts or work needed is actually in line with typical industry retail standards.

Was on time and did the needful

Thorough services were performed.

It was good. I would use them again.

all work done as promised

They were punctual and as usual they did a good job.

The technician was thorough and very knowledgeable.

it went well

At first I thought it went well, except for the fact that a new thermostat was installed & I was informed about it AFTER it was already installed. Then I was told I was low on freon. Was told that 1-1.5 lbs was delivered. 2 days later I had no cool air. I then called another company to re-check everything & there was absolutely no freon in the unit. Even if there were a leak somewhere, it would have to be one massive leak to lose all that freon in 2 days.

They've already replaced two systems they're getting ready to replace a third.

This provider is coming back on Monday to put in a whole new system. Would absolutely use them again.