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Carolina Stair Inc

4.9(
9
)

About us

Carolina Stair, Inc. is a locally owned family business. We are a small company that thrives on focusing on our customers and with the help of our vendors we have been able to obtain the very best product at a very competitive price for our customers. We have a full custom wood shop available for any custom needs that you may seek. From building a custom curved stair case to creating a custom box newel to turning wood balusters or newels on our lathe to offering over 100 different beautiful wrought iron metal balusters. We offer a complete turnkey process from building the product in our shop or doing the installation onsite at your home we offer the finest installation always keeping in mind your complete satisfaction. If you are just interested in changing your wooden balusters and transforming that older staircase or balcony railing into a warm and charming elegant wrought iron balusters, we have got a great selection to help make your home exactly what you envisioned. We at Carolina Stair, Inc. are committed to excellence in everything we do. From estimating your project to designing it on our CAD system, to building it in our shop or in your home, from new construction to remodeling, commercial or residential, we will work with you. Do not back away from that custom project, let us help ease your mind and work with you on all your project needs. We are a A+ Accreddited business from the Southern Piedmont Better Business Bureau. We also are proud members of the National Assocation of Remodeling Industry of The Greater Charlotte Chapter. We also are involved in the National Association of Home Builders of Charlotte and the National Independent Federation of Small Business in Charlotte. We are located at 3371-B Smith Farm Rd. in Matthews, NC from 8AM-5PM Monday thru Friday and on Saturday and Sunday by appointment if necessary. Come by today and let us help you create a thing of beauty in your home. We can not wait to get started with you today.

Business highlights

Emergency services offered
24 years of experience

Services we offer

Carpentry - Unfinished. Carpentry - Woodworking. Hardwood Flooring Sales, Installation, Refinishing. Remodeling - General. Storage Facilities. Wrought Iron.

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.99 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
89%
4
11%
3
0%
2
0%
1
0%
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Showing 1-9 of 9 reviews
Rebecca A.
May 2020
5.0
Yes, I recommend this pro
$3,700
Trey was outstanding to work with. Communication was great and the finished project is awesome.
Melissa H.
Mar 2019
5.0
Yes, I recommend this pro
$4,500
Trey was an excellent communicator and very responsive before, during & after the project. There were some delays getting started but that is expected in this field and Trey always communicated with as much notice as possible & worked with our schedule to accommodate the schedule changes. We were very pleased with the quality of the construction. The crews were always pleasant & courteous. The price was very fair compared to other quotes. The only thing I can say is less than perfect is the wood posts did not take the stain as well as we'd have liked in spots but otherwise, we are very happy with the finished product! Huge transformation!
Robin F.
Mar 2019
5.0
Yes, I recommend this pro
$2,500
We hired Carolina Stair to replace our old existing banister and replace with all new wood. The job took about 2 days to install and 2 days to paint. The contractors they used Ney (who installed the banister) and Carlos who painted were both very professional and the job came out amazing. Trey consistently called and came by to check on the progress. Very pleased and would hire Trey again.
Kevin S.
Feb 2019
5.0
Yes, I recommend this pro
$3,000
Without a doubt the best experience I have had with a contractor by far. Trey was extremely helpful before the start of the project in walking us through the different options we should consider. Once the project started Trey not only checked-in throughout the day he also texted to let me know when his crew would be on-site and afterwards to ask if I was pleased with the work performed during the day. I have never worked with a contractor so focused on the customer having a positive experience. Trey's committment to having the job done right puts him head and shoulder above all other contractors we have worked with in the past. In additon, the crew Trey uses is second to none. They are extremelyt professional, detail oriented, and are focused on making sure you, the customer, are happy with the results. I cannot say enough good things about the overall experience and how happy we are with the work peformed.
Martin H.
Nov 2017
4.0
$6,500
Pros: Quality of work was top notch and can't be happier with the finished product. Price was more than reasonable for the work performed. Cons: Communication was not great. Vendor was responsive to calls & texts, but was never proactive on communicating delays. This company uses various sub contractors to perform the work, but has little control of the sub's schedule causing for delay after delay on completing the work. The original estimate was to start and complete the work the first week of October, but the work did not begin until the first week in November and took 3 weeks to complete.
Chris M.
Jul 2016
5.0
Yes, I recommend this pro
$6,500
Trent runs a very class business and stood by his work and word at every step of the game. He provided acted as a consultant as much as anything and provided excellent customer service and quality craftsmanship. His crew was also pleasant and professional at all times and worked to accommodate my busy schedule. I would recommend using this company in a heartbeat.
Chris M.
Jul 2016
5.0
Yes, I recommend this pro
$6,500
Trent runs a very class business and stood by his work and word at every step of the game. He provided acted as a consultant as much as anything and provided excellent customer service and quality craftsmanship. His crew was also pleasant and professional at all times and worked to accommodate my busy schedule. I would recommend using this company in a heartbeat.
Bob K.
Apr 2015
5.0
Yes, I recommend this pro
$10,000
unknown
Chunyan W.
Apr 2015
5.0
Yes, I recommend this pro
$9,700
We purchased our home in August 2013. After we removed carpet, we found the stairs underneath were of poor quality pine wood and would only be suitable for carpet. We replaced carpet with hardwood floor for most upstairs level. That was a mistake. It would have been easier and cheaper to put in the hardwood flooring and new stairs at the same time. We asked three contractors to provide quote. While Trey's quote was not the cheapest, his quote seems to be more reasonable. The other two seemed to either did not know what he was doing or very expensive. Trey gave a very detailed explanation, which made us comfortable. We got the quote in November 2013, but did not order the work until June 2014. The quote was revised higher due to higher cost of materials. Try was pretty booked up at the time and work did not start until two months later. Trey and his crew surely know what they were doing. We made several changes along the way and Trey was patient working with us to get the best result. We were very happy with the final result. The new stairs looked fabulous although the final cost was above our original budgeted. Overall, I would rate Carolina Stairs as very professional and high quality. They are the specialist in stairs if you want your home looks nice.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Carolina Stair Inc is currently rated 4.9 overall out of 5.

Carolina Stair Inc accepts the following forms of payment: CreditCard

Yes, Carolina Stair Inc offers free project estimates.

No, Carolina Stair Inc does not offer eco-friendly accreditations.

No, Carolina Stair Inc does not offer a senior discount.

Yes, Carolina Stair Inc offers emergency services.

No, Carolina Stair Inc does not offer warranties.