ACT OF CLASS RELOCATION INC
About us
EIGHT EMPLOYEES. NO SUBS. CHARGES BY THE HOUR. TRAVEL CHARGE IS BASED ON LOCATION. ADDITIONAL PH# (704)488-0407.
Business highlights
Emergency services offered
28 years of experience
Services we offer
"SPECIALIZES" IN ANTIQUES, BABY GRANDS, BIG SCREEN TV'S, CLEANING SERVICE AFTER MOVE-OUTS, CRATING, HOME OR APARTMENT MOVE-OUTS, LARGE BULKY ITEMS. OFFICE, LOCAL & LONG-DISTANCE MOVING, MOVING & STORAGE COMPANY, OR BEFORE MOVE-IN., PACKING & UN-PACKING, SELL MOVING SUPPLIES, WATERBEDS
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.475 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 12% | ||
| 3% | ||
| 3% | ||
| 9% |
Showing 1-25 of 75 reviews
Linda S.
Jun 2012
They were just one of the least expensive when I was pricing them. I would use them again in the future.
Fred S.
Jun 2012
They had the best price. They had a good reputation with the people we had talked to.
Robert F.
Oct 2011
great
Rob S.
Jun 2011
It went very well. They were very conscientious and easy to deal with.
MELANY B.
Jun 2011
Great Job!
Robert A.
May 2011
They were very thorough in moving things at both ends. There were a few things broken and a couple of bed frames that were cracked. I have not yet finished opening all the boxes and so I have not made any claims.
Terry G.
Nov 2010
Move went very well. They came when they said they would, packed the contents of the house and moved everything to Charlotte, NC, some to the apartment and some to a storage unit within 5 miles of the apartment. The move went smoothly, they were courteous and professional, and there was very little damage. The only minor issue was in getting the claim for some damaged lamp shades processed. I had to follow up several times to get it completed.
David F.
Sep 2008
Nothing outstanding but they did everything they were supposed to do. They moved me about 40 miles. I compared the price and it was pretty fair. They were very careful with everything and didn't scratch anything at all. They were a little late but they did call and let me know they were running behind.
Response from ACT OF CLASS RELOCATION INC
"THANK YOU FOR YOUR REPORT. WE ARE PROUD TO HEAR THAT YOUR MOVE WAS SUCCESSFULLY DAMAGE FREE. WE HOPE TO HAVE THE OPPORTUNITY TO SERVICE YOU AND ANY OF YOUR FRIENDS AND/OR FAMILY MEMBERS IN THE FUTURE SHOULD YOU NEED ANY FUTURE MOVING SERVICES."
GREG J.
Jun 2008
The owner works with the moving crew, he is in the job. They were being used by the people moving out of home. This was a surprise, but worked out great because the movers new not damage the floors and were familiar with the area and situation. I would certainly use them again. Excellent company.
Response from ACT OF CLASS RELOCATION INC
"WE ARE PLEASED TO HEAR OF ANOTHER SUCCESSFULLY DAMAGE FREE MOVE! THANK YOU FOR YOUR REPORT AND WE LOOK FORWARD TO DOING BUSINESS WITH YOU AND ANYONE YOU REFER IN THE FUTURE! BEST REGARDS, AND ENJOY YOUR NEW HOME. WELCOME TO CHARLOTTE!"
Dru M.
May 2008
I cannot say enough about the quality of the workers. They all had great attitudes & obviously enjoyed working together. They were all pleasant & hard working & got the job done in a reasonable amount of time. During our move, we got a torrential rain, complete with hail, & we had to stop moving items to the house from the truck. Instead of taking a break, the movers helped us put things away in the garage & kept busy the whole time. The workers were cheerful, polite, & never loafed. We would most definitely use this company again.!
Response from ACT OF CLASS RELOCATION INC
"THANKS FOR YOUR REPORT! WE ARE PLEASED TO HEAR OF THE PRAISES YOU HAVE GIVEN OUR COMPANY AND OUR EMPLOYEES. WE WILL DEFINITELY LET THEM KNOW HOW PLEASED YOU WERE WITH THEIR SERVICES. BEST WISHES TO YOU IN THE NEW HOME!"
Henry U.
Apr 2008
Overall the 2 movers were professional, friendly and did an excellent job. I was disappointed in the final charge however. Since it was such a small job Rob Sullivan agreed to charge me $240 if the job took less than 1 1/2hrs. The movers clocked the job at 1 1/2hrs, however I was billed the $270 full price since technically the job was not done in "under" 1 1/2hrs. I tipped the workers extra (they deserved it) since I felt I had gotten a good deal. I called to discuss this with Rob but he has yet to return my message. I truly believe I am correct here I deserve the break - the potential goodwill shown by "Act of Class" could've led to a fantastic review, recommendations to all my friends and future business. It's not even about the money, I just feel I have been mislead. Be sure to get all quotes in writing, specifically any "deals" that are offered with cutoff times.
DIANNE B.
Oct 2007
The guys they sent were very nice, polite and helpful. They did damage a table which they said would be repaired by the shop, but we have not heard from anyone yet. What really griped me is that once the job was completed, the head mover produced a contract showing our balance was in the $1100. range. We had to sign to authorize a charge to our credit card in that amount. However, by chance I was looking for a transaction on my Visa account and saw Act of Class actually billed my card $1,515. which was not the authorized amount. In looking at Angie's List reports I see they have overcharged other Angie's List customers without their authorization; so beware!!! I have reported them to VISA. The grades I give on this report are not reflective of the individuals who did the actual move; however, they are reflective of the company itself.
Response from ACT OF CLASS RELOCATION INC
"THANK YOU FOR THE FEED BACK. IN OUR DEFENSE, ALL BILL OF LADINGS ARE STAMPED "ALL INVOICES WILL BE AUDITED ONCE REVIEWED BY OFFICE" AND THE DRIVER MISCALCULATED THE TOTAL OF HOURS AND CHARGES. THIS WAS NOTICED WHEN THE PAPERWORK WAS BROUGHT TO THE OFFICE AND CONTACT WAS MADE WITH THE SHIPPER GOING OVER ALL OF TEH CHARGES AND EXPLAINED HOW THE ERRORS IN CALCULATIONS WERE MADE. WE DO NOT EVER OVERCHARGE SHIPPERS OR EXPECT TO BE PAID FOR SERVICES THAT WERE NOT RENDERED, HOWEVER, WE DO EXPECT PAYMENT FOR SERVICES RENDERED EVEN IF TEHRE WAS AN ERROR IN CALCULATION IN THE ORIGINAL SETTLEMENT. AGAIN, AUDITS ARE DONE IN THE OFFICE POST MOVE. WE REGRET THAT YOU WERE UNSATISFIED AND APOLOGIZE FOR ALL INCONVENIENCES."
ERIN C.
Oct 2007
Act of Class was a great company to work with. They were on time which was wonderful. The movers are very professional and friendly. Several members of my family have used these movers and been very pleased. They did not break anything and were willing to move things around once we got to the new house. They work by the hour but they worked quickly and did not waste time. They come out and do an estimate which is nice although the cost was much less than the estimate because they estimated 6 hours. However, I was happy to pay less!
Response from ACT OF CLASS RELOCATION INC
"THANK YOU FOR YOUR RESPONSE ON ANGIE'S LIST. THIS IS WHAT WE LOOK FORWARD TO AND HOPE YOU ENJOY YOUR NEW HOME AND IF YOU HAVE ANY FRIENDS OR FAMILY THAT NEED OUR SERVICE, WE LOOK FORWARD TO SERVING YOU AND YOUR FAMILY, FRIENDS."
AMY J.
Oct 2007
They were wonderful to work with, came a day early which was great. The movers were fantastic!
Response from ACT OF CLASS RELOCATION INC
"THANK YOU FOR YOUR REPORT ON ANGIE'S LIST. WE ARE GLAD WE WERE ABLE TO PROVIDE YOU WITH A MOVE THAT WAS AN 'ACT OF CLASS'!!! GOOD LUCK IN YOUR NEW HOME!"
Heather B.
Sep 2007
Let me start by saying everyone was a pleasure to work with, however, our move was a nightmare. They promised to wrap everything and wrap door frames in order to take care of our furniture. This is why we chose them. This did not happen. The guys ran out of pads when the truck was not halfway loaded. We have a number of pieces of furniture all solid wood and stained cherry that were damaged with large chips of wood taken out, including two sleigh beds, a china cupboard, entertainment center, coffee table, bureaus and much more. They left our old house without actually getting all of our belongings. We had to take a few extra loads after the move was over. They dropped a quilt rack out of the truck and broke it. They punctured the water line and dented our stainless steel fridge, and we had a flood of water all over our new kitchen. My daughter's crib was reassembled improperly and has gouges in it. They took chunks out of door frames and walls in our new home.
Response from ACT OF CLASS RELOCATION INC
"WE SINCERELY REGRET THE OUTCOME OF THIS MOVE. WE DO APPRECIATE YOUR FEEDBACK BECAUSE WITHOUT IT WE WOULD NOT KNOW WHERE TO IMPROVE IN QUALITY WORK AND CUSTOMER SERVICE. IT SOUNDS THAT RATHER THAN AN 'ACT OF CLASS' YOUR MOVE WAS AS YOU SAID, A NIGHTMARE. THIS IS NOT COMMON BUSINESS AND WE ARE EXTREMELY TROUBLED BY THIS SITUATION. PLEASE DO NOT THINK THAT WE HAVE TAKEN ANY OF THESE COMPLAINTS LIGHTLY. REST ASSURED THAT ALL PARTIES INVOLVED HAVE BEEN ADDRESSED BY ALL OF THESE MATTERS AND ALL APPROPRIATE MEASURES HAVE BEEN TAKEN TO PREVENT ANYTHING LIKE THIS FROM HAPPENING AGAIN IN THE FUTURE. AGAIN, WE APOLOGIZE FOR ALL INCONVENIENCES AND HARDSHIPS ENCOUNTERED IN YOUR EXPERIENCE WITH OUR COMPANY. WE WOULD LOVE AN OPPORTUNITY IN THE FUTURE TO PROVIDE YOU WITH AN ACTUAL MOVE THAT IS AN 'ACT OF CLASS' AND WE ARE WILLING TO GO THE DISTANCE TO WIN BACK YOUR BUSINESS AND SHOW YOU WHAT A PROFESSIONAL MOVING COMPANY SUCH AS OURS STRIVES TO BE EVERYDAY. THANK YOU AGAIN FOR YOUR FEEDBACK AND AGAIN, WE ARE SINCERELY APOLOGETIC."
JAMES B.
Jul 2007
THEY DID GIVE US A SPECIAL RATE SINCE THIS WAS A SMALL JOB AND THEY DID THE JOB AT THE END OF THE DAY. I WAS VERY PLEASED WITH THE MOVERS THAT HANDLED IT, THEY DID A GOOD JOB.
Response from ACT OF CLASS RELOCATION INC
"THANK YOU FOR YOUR REPORT! WE ARE PLEASED TO HAVE SERVICED YOU WITH A MOVE THAT WAS AN 'ACT OF CLASS'! PLEASE LET US KNOW IF WE CAN BE OF SERVICE TO YOU IN THE FUTURE."
Sabrina G.
Jul 2007
They did a good service.
Cheryl C.
Jun 2007
The owner that completed the estimate was very informative and really did a great job of selling their services. Unfortunately I should have followed my sister's lead, who opted not to use them for her move. Even though this was only a 3 hr. job, the movers who arrived @ 9am decided they needed to take lunch right @ 11am. They took a 1.5 hr. lunch and then the other owner expected me to pay for 1 hr. of travel time when it should have only taken them 10 min. to arrive at their destination. There were 3 movers but only 1 seemed to realize he was on a job while the other 2 stood out by the truck and chatted. I had to ask them several times to turn do their music. there was a huge dispute about my bill, considering that I got so mad that I started to help them move and unwrap my stuff. I should have gotten paid for doing their job. This was crappy service, and as I told them, "Really bad business". I would rather carry my belongings on foot before I would ever use their services again.
Response from ACT OF CLASS RELOCATION INC
"THE GUYS SOMEHOW GOT LOST AT LUNCH & THEY WERE LATE GETTING BACK. THEY SHOULDN'T HAVE TAKEN LUNCH ON A JOB AS SMALL AS THIS & IT WAS ADD. W/ EA. EMP. SHE WAS TOLD IN HER EST. THAT WE HAVE A SEP. 1 TIME ADDT'L FEE FOR TRAVEL. IT COVERS THE TRK. CHG., DRIVERS DRIVE TIME & FUEL COST. THIS IS EXP. IN EA. EST. SHE SIGNED THE EST. & WAS GIVEN A COPY @ THE EST. IT'S WRITTEN IN SECT. 3 NEXT TO "CHARGE" AS "T/T-115.00" (WHICH MEANS TRAVEL/TRUCK). SHE WASN'T EXPECTED TO PAY FOR THEIR LUNCH TIME OR TIME THEY WERE LOST. WE ALSO DISC. FROM THE STANDARD 1 HR T/T TO A 1/2 HR SAVING HER $57. SHE & I WENT OVER THE CHGS. & BROKE EA. CHG. SEP. & SHE AGREED. SINCE WE DISC. THE T/T-THE AMT. SHE WROTE THE CK. FOR WAS MORE THAN SHE NEEDED TO PAY & 1ST THING MON. I CALLED HER AGAIN APOLOGIZING FOR THE PROBS THAT OCCURRED, & CREDITED HER ACCT. FOR THE AMT. WE AGREED ON. I'M BEWILDERED BY THE FACT THAT NEARLY 4 MO. LATER SHE SENDS IN A COMPLAINT WHEN WE DID COMPENSATE HER FOR THE TROUBLE & SHE SEEMED CONTENT-ASIDE FROM THE FACT OF THE OBVIOUS THAT THE PROB. HAPPENED AT ALL. AS FOR THE F IN RESPONSIVENESS, I SPOKE TO HER SEV. TIMES SAT. AFTER THE JOB AS DID MY BRO-IN-LAW,ROB S-1/2 OWNER. I CALLED HER MON. AS I STATED I WOULD 1ST THING-SHE DIDN'T HAVE TO CALL ME & WE WERE AVAIL. FOR HER CALLS OR RETURNED THEM IMM. IF WE MISSED HER. AS FOR THE D IN PUNCT.-WE ARRIVED @ 9AM AS SCHED. SO I'M CONFUSED ON HER ANS. TO THESE GRADES. WE DO HATE THAT THEIR WERE PROB. & FEEL WE'VE DONE ALL WE CAN TO RECTIFY THE SI"
Amy A.
Jun 2007
It was the worst move I have ever had and I have moved many times. They overcharged me on the time they spent moving and the travel time. They would not move items at the second location because they were not noted on the paper work. They did not know about rearranging items at the final location because again it was not on their paper work. I am 8 months pregnant and they were very uncooperative and not helpful in the least bit. I finally had to call the main office to get them to move the items at the last location. I put a stop payment on my deposit because of being overcharged and they turned our account over to a credit agency. We were then forced to have to pay the balance they say was due in order to resolve it with them. They have terrible customer service skills, and Andrea Sullivan in particular was one of the rudest people I have ever dealt with in my life. I would not recommend this company to anyone.
Response from ACT OF CLASS RELOCATION INC
"WE REGRET SHE WAS NOT HAPPY, BUT ARE POSITIVE IT COULD'VE BEEN AVOIDED IF SHE ANS. OR RETURNED OUR CALLS. SHE RQST'D A LATE START TIME OF 9:30, WHICH WAS NOTED BUT OVERLOOKED BY OUR DRIVER. SO,HE CHGED. HER FOR 9AM START(OUR SET START TIME FOR AM JOBS). SHE WAS RUDE FROM THE BEG.(ONE OF OUR GUYS TRIED TO HELP HER AS SHE ATTEMPTED TO MOVE A LG. GLASS PI. & SHE SLAPPED HIS HAND AWAY & SAID "I'VE GOT IT"), THEN AFTER MOVED CALLED & TOLD BETTY WE OVERCHGD. & THAT SHE WASN'T TOLD ABOUT ADDT'L TRAVEL CHG. (SHE RC'D IN-HOME EST. & IT WAS EXPLAINED & WRITTEN OUT CLEARLY ON THE EST. THAT SHE SIGNED.) SEV. PEOPLE TRIED SEV. TIMES TO REACH HER W/ NO RESPONSE. WE WERE TRYING TO GO OVER BILL OF LADING & DISC. THE 30 MIN EARLY ARRIVAL. FINALLY WE RC'D STOP PYMT CK & AGAIN LEFT SEV. MESS. SHE WAS TOLD WOULD BE TURNED OVER TO COLL. IF NO WORD BY FRI. & DIDN'T CALL TIL WED. CONV. STARTED FINE AS I WENT OVER B.O.L. TIL SHE BEGAN YELLING, DEMANDING DISC. 1 HR NOT 30 MIN, TOLD ME I WAS "JUST A *EXPLETIVE* COLLECTIONS LADY". I LOST MY COOL @ THAT PT. NO ONE SHOULD BE SPOKEN TO THAT WAY & INTENTIONALLY BELITTLED BY ANYONE. SHE WAS CHGED. $25 FOR RETURN CK & WASN'T "FORCED" TO PAY FOR ANYTHING BUT WHAT SHE WAS QUOTED. IF WE'RE WRONG SHE WOULDN'T HAVE BEEN "FORCED" TO PAY. THE ADDT'L STOP WAS ON B.O.L. ALONG W/ ALL OTHER SVC. SHE RQSTD. @ TIME OF EST. ANYTHING NOT ON PPWK. WAS ADDED W/OUT NOTIFYING OFFICE. HOW DO YOU RATE F ON PUNC. & RESP. WHEN WE WERE EARLY & SHE WOULDN'T RETURN OUR C"
PATRICK M.
May 2007
Act of Class provided the most realistic quote in terms of trucks/men/hours AND they were the lowest quote. (Honesty AND Fairness -- pretty tough to find these days!) The other companies' quotes were much higher for fewer man-hours and only 1 truck. Act of Class was the only company even willing to consider 2 trucks. On moving day, there was a miscommunication, but they corrected it quickly and without hassle. With one truck at each location, this crew of 5 guys had us loaded by lunch and then everything in place at our new home by dinner!! Watching these guys work was impressive! It was pretty obvious that these guys do this for a living and weren't hired out of a hardware store parking lot. They were all very respectful and careful with our furniture and our new home. When they were done, the bill PLUS a generous tip was still less than the original estimate! I don't plan to move again anytime soon, but if did, Act of Class would be my first and only call.
Response from ACT OF CLASS RELOCATION INC
"WE AT ACT OF CLASS STRIVE TO BE THE VERY BEST AND SET ASIDE FROM ALL THE REST. WE DO HATE TO HEAR OF ANY MISHAPS BUT ARE EXTREMELY PLEASED TO HEAR THAT THE MISCOMMUNICATION WAS TAKEN CARE OF IMMEDIATELY AND TO YOUR SATISFACTION. WE ARE THRILLED THAT WE WERE ABLE TO MAKE YOUR MOVE AN ACT OF CLASS!! THANK YOU SO MUCH FOR THE FEEDBACK AND WE WOULD BE HONORED TO MOVE YOU AGAIN IN THE FUTURE!"
CAROLYN Y.
Apr 2007
The three young men were absolutely wonderful. They were very efficient and careful with the furnishings. Nothing was damaged in any way and everything was placed in the new apartment quickly.
Response from ACT OF CLASS RELOCATION INC
"THIS IS WHAT WE STRIVE FOR. OUR GUYS ARE TRAINED TO WORK QUICKLY, EFFICIENTLY, AND DAMAGE FREE. THANK YOU FOR THE FEEDBACK AND PLEASE LET US KNOW IF WE CAN BE OF ASSISTANCE TO YOU OR ANY FRIENDS OR FAMILY MEMBERS IN THE FUTURE!"
SUE L.
Mar 2007
They were reasonable and personable. The whole company really is an act of class. They were on time. There was on incident of damage but they took care of the situation right away. They were wonderful and I would recommend them.
REBECCA W.
Mar 2007
They were very punctual. They always called me to let me know when they would be here, they were usually early which was nice. They are very customer service oriented. They kept on top of things. When I needed them there were there. Nothing was damaged or missing. They did a good job. I did have to store my belongings for awhile as well.
PHYLLIS V.
Mar 2007
Move was not smooth. Size of truck was underestimated, moving was delayed so that extra truck could be found, on the move out, they were understaffed. On the move back in, three of the guys didn't know what they were doing and cracked the face of our washing machine, damaged furniture, and walls and doors. They would put boxes that were clearly marked "this side up" and electronics, upside down in the bottom of a stack. Both the owner and some of the movers constantly hinted about getting tips (cash only). We thought it was extremely unprofessional and would not recommend these movers to other Angie's List members.
Response from ACT OF CLASS RELOCATION INC
"WE'VE CHECKED OUR FILES AND HAVE FOUND NO CLAIM REPORT AND/OR ANY DISCREPANCY ON THE BILL OF LADING STATING ANY OF THESE STATEMENTS TO BE TRUE. THIS MOVE WAS DONE IN AUGUST OF 2006 AND DIDN'T HAVE ANY PHONE CALLS OR GUYS MENTION ANY OF THE ABOVE-REFERENCED STATEMENTS AND TO THIS DAY HAVE NOT HEARD FROM MEMBER. FYI: THE OWNERS @ ACT OF CLASS DON'T HANDLE ANY OF THE MOVEMENT OF FURNITURE THAT'S WHY WE HAVE EMPLOYEES. IF IT WERE TO BE TRUE I THINK THAT WE WOULD HAVE TALKED TO ONE OF THE CUSTOMERS AND AT LEAST HAD A CHANCE TO GET ANY ISSUES RESOLVED THAT WERE AT HAND."
SUE G.
Feb 2007
The two young men who came were so polite, professional and very efficient. They made this the best move experience and I would easily use them again. They took excellent care of our furniture and didn't give up when we thought one huge item might not make it to the second floor. The guys were very hard workers and I appreciated their moving.
Licensing
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FAQ
ACT OF CLASS RELOCATION INC is currently rated 4.4 overall out of 5.
ACT OF CLASS RELOCATION INC accepts the following forms of payment: CreditCard
No, ACT OF CLASS RELOCATION INC does not offer free project estimates.
No, ACT OF CLASS RELOCATION INC does not offer eco-friendly accreditations.
No, ACT OF CLASS RELOCATION INC does not offer a senior discount.
Yes, ACT OF CLASS RELOCATION INC offers emergency services.
No, ACT OF CLASS RELOCATION INC does not offer warranties.