Dellinger's Upholstery

"These chairs were picked up with no fabric at the time of pickup, and a couple of months later I met Mrs. [Member Name Removed] at a local mart in the Davidson area and picked the two contrasting fabrics up from her at that location, and wrote on a work order how the fabrics were to be applied to the chairs as per her instructions, which I also confirmed via text about 2 weeks later when we were starting on them! Upon completion of the chairs and ottoman I sent Mrs. [Member Name Removed] a text picture of the completed work so she could see the finished product, as she was leaving to go out of town on business, we agreed to deliver the following week upon her return. She did send and text and advised she thought the pattern may be a bit busy on the arms and stated she "thought" we had discussed doing the solid on the arms also, I advised her that I went by the work order that we had written at the local mart during pick up of the fabric, which I might add she purchased and approved!! I along with my dad Larry Dellinger who is the owner of the business, and has over 60 years of experience, have both spoken with Mrs. [Member Name Removed] on several occasions and have expressed our willingness to make every possible attempt to make the chairs to her liking, but there would be a cost in this process, because we would have to pick up and redo the chairs and re deliver them which did not seem to be a problem. We have spoken with her as early as last week and up until now there seemed to be no problem, as we both agreed due to the holiday rush on my end and the non urgency on hers that after the first of the year would be fine, she stated she had a new home warming party coming in the month of January we agreed to get them before then. As far at the price I think the 350 per club chair is VERY fair when it comes to market value and quality of work we provide!! As far as unanswered texts and calls they have all been answered and responded to as I still have all of our correspondence saved in my cell phone, so as far as the no communication goes it seems there is miscommunication on the home dwellers side. Again we would have been glad to re do the chairs to Mrs. [Member Name Removed]'s liking but that is not always possible as this situation shows. Also the work was not delivered until November 14th at 12:30pm because the new construction was not complete, this was at the customers request work had been complete for several weeks."