EDWARDS APPLIANCE SVC

AN absolute horrible experience. From the lady that answers the phone and says she will find out the issue and call back (but never does), to the tech that keeps ordering the exact same part (which keeps being defective).  The ice maker in my fridge went out. I called Edward's Appliance to fix it. They came out in February of 2011 to repair it and had to order a part. After a few weeks, they came back out to install the part. It did not work and the tech said that the part must be defective and they would have to order another. After another 2 months, they came out again and said that part must be defective too. Then several months went by and they never called nor came back despite the fact that they never fixed the icemaker. I called yet again and they said that they had to order an entire new icemaker. Ok, fine. They brought the new icemaker out and installed it, but it did not work. They siad it must be defective. Then they did not call me back for over 3 months. I called to ask what was taking so long to fix a simple icemaker and was told that they needed to order yet anotehr icemaker. It has now meen over 19 months and they never repaired the item of which I already paid them for. I filed a complaint with the BBB and Edward's Appliances never answered the complaint.  After reading multiple negative reviews online about Edward's, I now know that I have been scammed. Stay away from this company at all costs or buyer beware.

We've been using them and they have always been good to us. They have been coming since we've owned the house. Michael Edwards got very sick; he had cancer. The people that work for him aren't that great. I won't complain about them because we've been using them for 4 years until he got sick. They were excellent before the owner got sick. They were not able to fix my dryer. We called Samsung and they extended the warranty. We've never really had a problem with him. He was a decent guy. He was very professional with the problems we had when we first moved into our house.

I liked them very much and would recommend them to family and friends. Edwards Appliance got the dryer working quickly. They also cleaned up everything that they used. I was very pleased with them.